I’m satisfied!
Recently, I wrote a review disappointed due to issues I was experiencing. I thought customer support was ignoring me. I kept checking my emails and found that I wasn’t being ignored. My issues have been resolved and I’m satisfied. Out of courtesy, I thought it was the right thing to do and write an updated review. Thank you so much for your help and time in this matter.
Play on!
Play on!
Show more
Disappointed
I’ve been playing this game and although I’ve won, I have withdrawn some money and for one never received it into my PayPal account. Now for some odd reason, I can’t play any cash games. I get a message saying they can’t verify who I am and I have tried several times to contact customer support and haven’t received any response either. I’m quite disappointed. I gave it 5 stars only because I do win. I figure if I write this review someone or somehow I’ll get a response. I have $20 just sitting there and I can’t play, if no response comes through, I’ll delete this game and cut my losses and won’t recommend getting this app game!!!
Show more
As soon as you withdraw, they block your account
This game is a scam and I plan to take on legal action. I created an account on my phone and ended up winning 40 dollars, which I wanted to withdraw before I lost them all - great idea right? Well, I did put in the withdrawal request, for a day it kept showing me processing until the next day when I opened my account, it showed feature blocked. Not only that they took away whatever little balance I had left, blocked everything out, even playing, depositing etc.
I was mad about it but thought maybe it was my phone issue, so I let it go after registering a complaint with them (never heard from them at all, as if my mail doesn’t even exist). So I ended up creating another account after updating the app and this time won some money that I put a withdrawal request for and guess what, it was the same pattern as before.
I have wasted days on tryin to win and then they just go ahead and block your account if you try to withdraw. This is utterly unethical how they would dupe people of their money and time.
If this is not taken care of, I plan to take legal action. This is unacceptable!
I was mad about it but thought maybe it was my phone issue, so I let it go after registering a complaint with them (never heard from them at all, as if my mail doesn’t even exist). So I ended up creating another account after updating the app and this time won some money that I put a withdrawal request for and guess what, it was the same pattern as before.
I have wasted days on tryin to win and then they just go ahead and block your account if you try to withdraw. This is utterly unethical how they would dupe people of their money and time.
If this is not taken care of, I plan to take legal action. This is unacceptable!
Show more
Game locks up
I only gave this game a three star. For the most part, it works great, but there have been several times that I have one quickly and if I win too quickly, then it locks up and will not submit by game. This is very frustrating. It said it had fixed the bugs but I tell you you still have more. I will probably move onto another game if this doesn’t get adjusted.
Show more
Response from developer
We apologize for the inconvenience caused by the technical issue you've encountered. Our team is actively working to address and resolve the problem. In the meantime, please try to clear the cache, restart the device and ensure that enough memory is available. If the issue persists, please contact our support team. We appreciate your patience and understanding.
Will hold your money hostage.
The games never clear, they pend for 24 hours then will eventually refund. When they do match, seems semi fair (although you’ll lose more than you win and it counts as a win (which probably affects the algorithm) even when you actually lose money). Support is completely unresponsive. I also have not been able to withdraw my money because it says I have reached the withdrawal limit which is nonsensical. I am supposed to be able to withdraw funds at any time, they won’t let me take anything out and won’t respond to any support messages (I do not have a pending withdrawal).
Show more
Response from developer
We're sorry to hear that you're having difficulties with our game. We want to provide the best possible experience for our players, so we'd like to learn more about the issues you're facing. Could you please contact our support team? We're dedicated to resolving any problems you encounter and ensuring your enjoyment of the game. Thank you for bringing this to our attention.
