Sonic SoundLink 2 User Reviews

Name: Sonic SoundLink 2
Rating: 3.7 (49 reviews)

Sonic SoundLink 2

Sonic Innovations, Inc.

💪 Health & Fitness

🏥 Medical

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Disappointed

The app was great when I first started to use it. Now it will just disconnect at random one side or the other. The app has to be closed and reopened to reconnect both aids. But happens again and again through out the day .

dotog

2 years ago

Great customer service!

Appreciate the initiative taken to go the extra mile on helping me solve my problem.

Sagabythesea

3 years ago

Sad

This app simply DOES NOT WORK!!

wmw3629

3 years ago

Response from developer

Dear user, thank you for reporting this! We would love to help you! Please, reach out to the App Support team mentioning the issue you are experiencing in more detail. The contact is appsupport@sonici.com. Thank you! Best Regards, Sonic

Bluetooth connectivity

When you get out of range of the phone and lose connectivity and then get back in range you it will no longer stream anything from the phone to the hearing aids. No music, phone calls, or anything else. The only way to get it back is to put them back on the charger. If you don’t carry your charger with you and have somewhere to plug it in you’re just out of luck.

Rayferd13

4 years ago

Response from developer

Dear Rayferd13, thank you for your review. We are sorry about the disconnections. Can you please reach out to our app support team at appsupport@sonici.com, and mention the firmware version of your hearing aids? They will help you with troubleshooting. Best regards, Sonic.

Connectivity issues.

For some reason my hearing aids (sonics) don’t show up under Bluetooth devices making the app basically useless. It does seem intuitive

Pkrplyr tx

4 years ago

Response from developer

Dear Pkrplyr tx, thank you for your review. Please reach out to our appsupport team at appsport@sonici.com and let them know the model of your hearing aids and phone, they will be able to advise you on the connectivity issues you are having. Best regards, Sonic.

App

I went to “pairing my hearing aids” and now I can’t get back to the Home Screen to adjust the volume.

denfen52

4 years ago

Response from developer

Dear denfen52, we would be glad to help you! Please, reach out to appsupport@sonici.com. Kind Regards, Sonic

Fabulous App

The app works seamlessly with my Radiant device, and I have found it integral to its use.

G. Bruhn

4 years ago

Response from developer

Dear G. Bruhn, thank you for your feedback. We are very happy to hear that our app is useful to you! Best regards, Sonic

Volume adjustment

I to am experiencing volume in crease to the maximum level after looking at Facebook, messages , emails or anything that takes it off the tv mode need help please

too loud tv

5 years ago

Response from developer

Thank you for your constructive feedback. We are aware of this issue and we apologize for the inconvenience this has caused. Please make sure you always have the latest version of the app installed as we are working hard to implement a fix as soon as possible. Best Regards, Sonic

Volume resets on its own

I, too, have experienced the volume resetting from my selected level to a maximum level. So far, this has only occurred when I am using the TV adapter. This is very annoying, painful and needs to be fixed PLLLLEEEEAAASE!

Juju0903

6 years ago

Response from developer

DearJuju0903, Thank you for your constructive feedback. We are aware of this issue and we apologize for the inconvenience this has caused. Please make sure you always have the latest version of the app installed as we are working hard to implement a fix as soon as possible. Best Regards, Sonic

TV-A

When connected to TV-A with volume level set to 0 and then perusing Twitter and reading a tweet with video attached, the connect to the video sound. When the video is over or I move away from it, the aids reconnect to TV-A at the highest volume level of 16. That’s hard on my ears! Ditto should I play a card game with sound. The Sonic app is slow to connect to the aids and must go through the same connection process when reconnecting to the app

BoilerBill68

6 years ago

Response from developer

Thank you for the feedback. We believe we can help. Can you please reach out to our support team at appsupport@sonici.com and describe to them what exactly you are experiencing? They will be happy to troubleshoot the issue further.

Volume settings change

The volume settings change on their on and need to be reset periodically. This seems to happen more in the TVA mode.

Shadowknowsall

6 years ago

Response from developer

Thank you for the feedback. We believe we can help you with the connectivity issue. Can you please reach out to our support team at appsupport@sonici.com and describe to them what exactly you are experiencing? They will be happy to troubleshoot the issue further.