Having so many issues
Keeps telling me to update browser
Poor layout
The main buttons or links you need (continue, done, submit, etc) are tiny words hidden on the top right corner. Took me a while to figure out where the link was. Could they have made it any smaller. Only shows half the page, rather than all the accounts. Have to find the lid the little link that says view more. Bad GUI. Screen doesn’t rotate anymore with the iPad.
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Horrendous
This app and the website are horrendously bad. It’s a poor application and web design. Constantly getting locked out. Constantly having to change passwords with every use. Constantly infuriated with every transaction. Have called IT customer service they temporarily get you unlocked but you’ll find you’ll have to speak to them with every single use. Horrendously bad app and website.
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Need Landscape View
That is all I’d like. Perfect otherwise.
Horrible
Absolutely the worst bank app ever. Not sure why they changed their last one. It actually worked. This doesn’t and it’s super inconvenient having to go into the branch. I’m considering leaving them altogether. If I could give no stars I would.
Old app worked perfectly fine this new app NEVER WORKS
Every time I open the app I just get stuck in an infinite, “please wait” loading screen where I can’t check previous transactions, send or deposit money, can’t use Zelle… it’s the most frustrating thing and I’m considering switching banks over this if it isn’t fixed.
Horrible update
The old app worked fine. This new layout is extremely frustrating and dysfunctional.
Please fix this app
I haven’t seen any fixes of this app since it was rolled out. The user experience is terrible. Doing something as basic as searching for a transaction isn’t even possible. Please bring back the old mobile app.
Lousy version - should never have rolled out
This app was NEVER properly tested with real customers because if it was it wouldnt have been rolled out in this broken state.
This app never recognizes the back endorsement when it is clearly STAMPED IN BLACK INK. The app keeps asking to retake the photo of the back of check. So this mobile app is no good as i now have to drive to the bank for every client check deposit.
This app never recognizes the back endorsement when it is clearly STAMPED IN BLACK INK. The app keeps asking to retake the photo of the back of check. So this mobile app is no good as i now have to drive to the bank for every client check deposit.
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Bad
This barely works.
So many bugs!
They removed depositing checks
Downgrade
The new app is terrible. Interface is worse. And you can’t even search transactions you made. Please go back to the old app.
2FA doesn’t work
Can’t log in. Says “too many failed logins” on very first attempt. Can’t change PW. Neither the mobile app nor the browser is working. I online banked with you guys for years and never had a problem until now. I’ve been on hold for 35 minutes already trying to get someone to fix this. This is crazy. You should be embarrassed.
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Terrible downgrade
The app compared to the old one is not user friendly at all!! I got locked out initially had to go on hold for 15 minutes just to get back into my account when I tried to login myself so my credentials were invalid and weren’t working. After finally managing to get into the app, Face ID can be used to login but even with Face ID I’m still required to put in my password defeating the whole purpose of setting up Face ID. there’s no quick view to see your balance at a glance without having to login. The set up of the app is confusing and not user-friendly transactions take forever to process to see the actual balance of your accounts. and when I tried depositing money into an account, the available balance was wrong after taking 3 days to process resulting me having to call the bank to fix the issue. Overall this was a terrible transition on numerous levels.
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Terrible user design
New app is incredibly counterintuitive.
Can’t log in
It has been a long time since I had to login to my account since I had Face ID set up on the old app. I remembered my username but entered my password wrong 3x and got locked out. There is no “forgot my password” option, only a “forgot my username” option. Even though I remembered my username, I chose that since that was the only choice. It asked for my email to send a link to, only it didn’t recognize any of my email addresses. I know for a fact one of these has to be correct since I have never had another one. Now I’m locked out and have to call customer service.
** I’m back now to add that I just tried to deposit a check endorsed with the stamp I purchased for my account from South Shore Bank and the app won’t deposit the check no matter how I orient it because it says it isn’t endorsed.
** I’m back now to add that I just tried to deposit a check endorsed with the stamp I purchased for my account from South Shore Bank and the app won’t deposit the check no matter how I orient it because it says it isn’t endorsed.
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Locked Out
Followed instructions and deleted the old app, installed the new app. Tried to sign into the new app only to be told I am locked out. With it being Sunday, I now need to wait until tomorrow to call for assistance. Not happy.
Terrible
Everything about the user experience for the new app is awful. No summary of my accounts, multiple clicks to see all my transactions, each transaction is listed as 5 lines of code, no more red and green dollar amounts that made it easy to scan, odd back-and-forth flows to complete an action. This is a downgrade from the previous app.
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Great new app
I was able to get into this new app no problem by following the instructions provided via mail. Thank you!
Good with the bad
Initial login issues were painful but once rectified seeing same day activity in my history and having alerts for balances and transactions is a definite upgrade from the previous app.
