CEOs Suck
Another companies reputation wrecked by a greedy CEO choosing to screw customers for short term profits.
WORSE THAN USELESS
WORSE THAN USELESS BECAUSE I STILL TRY AND USE IT. IF YOU TOUCH THE HOT TUB SCREEN IT WILL CONNECT FOR A BRIEF MIN. I NEVER WROTE A REVIEW FOR ANYTHING. THIS WOULD HAVE SWAYED MY DECISION TO BY CALSPA!
Disappointing
Flip a coin, that’s what you can hope for of the app will actually connect to your spa. Then these people have the audacity to make you pay for the cloud module that has maybe a 10% connect rate. It’s comical how bad this app works.
Charging for???
How can you start charging for something that was free when I bought the hot tub?….if you insist on ripping customers off, at least make sure what you are charging for works! I don’t want to pay for SERVER ERROR at least 50% of the time! You really need to get this sorted or go back to not charging for at best, a mediocre app!
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Now subscription based?? Not helpful!!
I previously had no issues with this app. But now that remote access is subscription based, the app is useless when not at home. Extremely disappointing for a legacy user.
Not impressed
I thought it may get a new look in this update as I’ve never known there to be one in the last 4 years of using it, which by the way the app worked fine. So maybe a new look, new feature, but no, just charge you for a feature which used to be free. What a rip off!!
Unless you have a damn good WiFi signal, and I mean good, the app isn’t really reliable to work all the time.
Unless you have a damn good WiFi signal, and I mean good, the app isn’t really reliable to work all the time.
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Used to be free now we pay monthly and it doesn’t work
I am so frustrated. This was a feature that we paid $1000’s extra for (upgraded our tub for wifi feature), it worked OK before, now it won’t connect and we have to pay for it.
Money for nothing.
I have been telling everyone looking to buy a tub NOT to upgrade for wifi.
You’d think adding a monthly/yearly fee they would upgrade the app and give some new features… nope. Same app. Pure greed.
Be better.
Money for nothing.
I have been telling everyone looking to buy a tub NOT to upgrade for wifi.
You’d think adding a monthly/yearly fee they would upgrade the app and give some new features… nope. Same app. Pure greed.
Be better.
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Mr Williamson
Think that after paying to purchase this wifi controller I’ve used for years that it is now a disgrace that you have now started to charge a fee to yous away from home
Now a Pay Service
This app was acceptable and functional. After it stopped responding, I was told by customer service to remove the app and reset the hot tub. I did so, only to find that the cloud service that was free for 8 years, was now subscription based. What good is the app if I now have to pay monthly fees? Avoid Balboa.
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New update is now subscription based
If I could give 0 stars I would. The previous version was terrible, but having spent $15k for my spa at least it was included. Now - the SAME terribile functionality is behind a subscription paywall?
THIS.IS.AWFUL…
THIS.IS.AWFUL…
Awful
I’ve had my hot tub for 3years now and 2 years ago it started failing first being the audio system then the ozone device. WiFi module is very intermittent whether it will connect or not and has been extremely basic since day one. If your spending thousands on a hot tub I’d recommend staying away from anything controlled by Balboa
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Terrible
I’m rating this as 1 star simply because 0 isn’t an option. Most useless app I’ve used in my life. The developer responsible for this needs to find a new line of work.
Great app when it connects
As they said in anchorman - 60% of the time it works all the time. Please fix your constant server errors, especially if you are charging a monthly fee.
From bad to worse
For five years, this was the singular worst app I’ve ever seen. It rarely connected. No update updates in years to address this. Now they force an update without informing us and without consent in order to put remote access behind a paywall.
Now we have to pay for functionality that previously was free, on the rare occasions that it worked. Outrageous. What are these people thinking?
Now we have to pay for functionality that previously was free, on the rare occasions that it worked. Outrageous. What are these people thinking?
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Horrible Product
BWA spa control is unbelievably frustrating! Very inconsistent despite adding new router and booster s to house network. Works one day and not that evening. I’ve tried dozens of variables like turning cellular off, Turning on 2.5 mbz, resetting wifi, etc.
What a scam
I purchased the Balboa controller for my spa because it came with remote connectivity, now a few years in and they decide I now need to pay for functionality I have already purchased! What a scam, this is illegal in many countries! I will not be buying balboa for my next spa! What a great way to annoy your customers and ensure they will ditch you given the chance. The employee that came up with this will get a pat on the back this year, then fired next year when sales plummet!
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Poorly designed
App runs poorly and the cash grab is bogus. 0/5 would not recommend
Do not buy - doesn’t work and no support at all
Purchased this hoping it would work better than their original app. It did not. Balboa does not answer their phone or email. Total garbage! Total scam. They take your subscription money and then won’t talk to you. Warning! Do not buy!
Doesn’t work
Since they started charging for it, it no longer works. Been using it for 6 years but since the new monthly charge, it just produces a “internal system error”
Awful
Pretty terrible setup pretty terrible ui
