Just a couple notes
-Would love a reschedule option instead of having to completely cancel and then make a whole new appt
-would be nice for add-ons to be an option while booking (before we click submit) instead of after, having to make an additional booking for just an add on or call to add feels inconvenient
-being able to book multiple appts at a time would be nice (I often get a facial and back facial at the same time) bc having to book them one by one is tedious
Other than that, I think this app eats. ☺️
-would be nice for add-ons to be an option while booking (before we click submit) instead of after, having to make an additional booking for just an add on or call to add feels inconvenient
-being able to book multiple appts at a time would be nice (I often get a facial and back facial at the same time) bc having to book them one by one is tedious
Other than that, I think this app eats. ☺️
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app: one step forward, two steps back
LOVE that you finally added being able to filter by staff
HATE that I now have to click EVERY SINGLE DAY to see of there is availability.
This is worse. Take away filtering by staff if need to and add back a way to being able to see availability for more than just a day at a time. If the day I want has no availability, clicking every single day to FIND availability is infuriating! Especially if you're filtering. Just clicked on 3 weeks worth of days to see if someone was available. They're not. Would have been nice to know before wasting my time.
HATE that I now have to click EVERY SINGLE DAY to see of there is availability.
This is worse. Take away filtering by staff if need to and add back a way to being able to see availability for more than just a day at a time. If the day I want has no availability, clicking every single day to FIND availability is infuriating! Especially if you're filtering. Just clicked on 3 weeks worth of days to see if someone was available. They're not. Would have been nice to know before wasting my time.
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Terrible App! Seriously.
I love Spavia, the concept, the franchise, the services, everything except the useless app. WHY does the app require a login every single time? There is NO credit card information input so why??? Why can’t they have a facial recognition like every other app? I want to quickly book a service or check the time of my next service and I have to go through a 3 minute process just to access my Home Screen. Absolutely absurd and not user friendly.
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Why can’t you save my account info!
Please explain to me why one would have to sign in with their email address and password every single time they want to book an appointment. This is absolutely absurd. You’re not asked to put any contact information in any credit card information in nothing other than an email address, so why would you require that we login every single time this is completely ridiculous.
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Why can’t I stay signed in?
There is absolutely no reason why one should have to continually sign in with their email address and password every time one would want to open the app to schedule an appointment. This is a tedious step that is not required yet. This app does not cash this information. why can’t the developers add the functionality to use a fingerprint or face ID just like every other app? There’s absolutely no reason, it isn’t as if credit card information is even stored in the app. It makes absolutely no sense. Also, there should be the ability to rebook the same appointment with the same massage therapist. For example, I’ve seen the same massage therapist and I get the same massage every single month for the past two years yet every single time I want to book an appointment I have to scroll through the entire menu. Why can’t there be a one button rebook? Honestly, these are not major technological advances. These are simple things that every other app offers. If you’re going to run a business and you’re going to offer an app why can’t you do a little bit of research.
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Only Way I Schedule!
I enjoy this app a lot. All of the treatments are easy to see and schedule at your preferred time. I like that I can schedule anytime!
Makes scheduling easy!
I’m so happy Spavia has an app! No need to call or go to the website!
Easy to use!
Spavia app is super easy to use! It keeps me logged in which is really nice and saves me from having to remember my login
Have to sign in every time
The app requires you to login with your full email address and password every time you try to use the app. It does not save your username and password even on the iPhone and it does not allow facial recognition as a login it’s a very tedious login every single time. If you can get past that at least you can book appointments through the app but it takes so long to login it’s ridiculous
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Easy to book
Love using this app to book all my facials!
Easy and quick
Really liked this app for scheduling, very simple
"Unknown Error" when I try to book
Every time I try to book through the app, when I click on the "Book Appointment" button I get a pop-up that says "Unknown error", making the app basically useless.
Not working
I have been using this app almost since I joined Spavia. Since this update, it does not make appointments. I will select the service and the time then get the “circling wheel of death”.
Will never use again
I may not get my money back, but I hope I can prevent even one person from wasting their time and money in this spa. I called prior to purchasing a Groupon and asked which option I should choose for a full, dramatic look. I based my purchase off the direction I was given over the phone. I left Spavia Sandy location in tears on Saturday. My lashes were terrible, painful, and not at all what I paid for. My complaints were blown off and met with attempts to sell me monthly memberships to visit again. When the tech told me that my Groupon came with a fill I asked instead to just fill in what she had missed, and I was told no. I told the three women at the front desk, one of which I have learned is the owner, that I would be going straight to another artist to have my lashes repaired that same day. The manager responded with, "Okay, just so you know if you go past 4 weeks it's no longer considered a fill so you would have to start fresh." I expressed that was fine and I wouldn't be back. I contacted the spa again after spending 3 hours having my extensions removed, repaired, and replaced. The owner first told me that she reviewed photos of my lashes and they looked fine, but I hadn't provided photos and I have yet to see the pictures she talks about. The owner, Dawn, accused me of adding Mascara and false eyelashes to their work when I sent her a photo of my repaired extensions. I am completely appalled at the experience I have had with this business. This location opened its doors the same day I had my lash appointment, but they won't be long if they don't fix the problems within their management.
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Needs work
Not bad but useless on iPhone 5, SE etc with smaller screens. Cannot scroll left and right so can't see price of many of the the services.
