Looks simple, but is dumb
Registered a month ago, then would not work. Got an email today to update app. Done. It’s ridiculous how to figure how to pay dues (sent to ANOTHER site or app to pay)….thats ALL I want from this app, so what’s the point?
Kicked me out
The app was working fine and then suddenly kicked me out and said the email and password are incorrect. But I can log in onto the desktop just fine. I've tried deleting and reinstalling and nothing seems to fix it.
App is GARBAGE
It’s buggy, doesn’t provide notifications, nor helpful menus. Impossible to navigate. It doesn’t allow you to see payment history or origin of charges. It removed my autopay and I’ve been trying to add back the payment method for days now. I was told to log into a browser while they’re trying to fix the app. Same email and password, and it says the account information is incorrect. So frustrating and ABSOLUTE GARBAGE.
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I can login from the website, mobile app does not recognize the same credentials
This app should be fixed — or kindly remove that promotion on the website where suggesting people to use this mobile app.
Worst app ever
Laggy interface, incorrect account information. The email address wasn’t even mine but someone else’s. I had to manually change everything on this new account from someone else’s information. How? I set the account up fresh but somehow someone’s info is on it. The acct # is correct, address is correct, but wrong communication information ?!
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Can’t even open the app
I was able to open it using my face but now I can’t. It says that the email and password is not valid even though I got into it last month. I even deleted it and reinstall it, and it says that it don’t recognize my email. I tried to register but gives me an error message. Extremely useless!!!!
Delinquent fees even with auto pay setup
I have setup auto pay quarterly but app does not trigger payment. It triggers after one delinquent charge. For the last 3 quarters it did the same. There is no mechanism to set a date to make auto pay on time .
Also if I want to make payment the dashboard shows 0 balance but the assessment show quarterly fee. It also does not allow me to make payment as balance is zero.
This is a very deceptive practice
Also if I want to make payment the dashboard shows 0 balance but the assessment show quarterly fee. It also does not allow me to make payment as balance is zero.
This is a very deceptive practice
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Scam of an HOA
Keep getting fined for getting new porch lights. The HOA has requested that I submit a Property Improvement request. I’ve registered, downloaded the app that the HOA demands we use instead of the website, and the dashboard does not have any way to submit the improvements request. These mafia wannabes fine me for not filling out a form, and then make it impossible to fill out.
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UI is useless
Payments selections do not scroll in this latest update. Deleting and downloading again doesn’t fix the problem. I’m trying to create another method of payment, the options are just gone. It’s caused me to be late on payments and accrued penalties for it. Don’t bother. You’re better off paying by mail.
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Delete and re-upload
This app is not user friendly and freezes often.
I’ve tried this app multiple times. It never works! I tried re-downloading it. Not it doesn’t freeze- it just doesn’t open. And the charges associated with payments are just piling up because they want you to use the app.
I’ve tried this app multiple times. It never works! I tried re-downloading it. Not it doesn’t freeze- it just doesn’t open. And the charges associated with payments are just piling up because they want you to use the app.
Is this app from 1986
It’s a same to offer such awful application to customers you charge money from and live on their expense. You give bunch of headaches in exchange for
Can’t make payment
Having frustrating issue trying to make payment on the app
Awful support
The payment features work of course, since that’s how they get money.
If you need help it’s pretty awful. I don’t know if their chat based support is AI or they’re just really incompetent but they don’t seem to read your requests and send back the closest blog post they wrote, basically.
For example I wrote that my key fob worked to access some community amenities and flashed green when swiped at the pool, but I couldn’t get in because the door appeared to have a physical lock mechanism engaged during open hours, and I asked for help getting in. Through several iterations they:
1) tried to sell me a replacement fob
2) asked me to contact them through a different mechanism that seemed to respond identically
3) sent me a picture of the fob I already indicated I had and that worked, telling me that’s what I need to get in
…if you have to use this with your HOA, just don’t expect much help
If you need help it’s pretty awful. I don’t know if their chat based support is AI or they’re just really incompetent but they don’t seem to read your requests and send back the closest blog post they wrote, basically.
For example I wrote that my key fob worked to access some community amenities and flashed green when swiped at the pool, but I couldn’t get in because the door appeared to have a physical lock mechanism engaged during open hours, and I asked for help getting in. Through several iterations they:
1) tried to sell me a replacement fob
2) asked me to contact them through a different mechanism that seemed to respond identically
3) sent me a picture of the fob I already indicated I had and that worked, telling me that’s what I need to get in
…if you have to use this with your HOA, just don’t expect much help
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Terrible app
The only thing this does is take money, it doesn’t update the balance owed correctly, it doesn’t let you put in request, despite having options for them.
App difficulty
This app does not respond when trying to sign in. It does not allow the user to register or to change the password. Why is it so difficult to use?
Pathetic, n we pay them!
Frustrated. Thought if I delete then reload- still terrible.
Examples… the font must be 24 or larger, so large that your whole 6 letter name doesn’t fit on the screen n the screen doesn’t move to let u verify ANYTHING!
Make a payment (mandatory or else HOA sends you letters n threats) isn’t an option cause again, the info to input doesn’t fit n the screen won’t move to allow input.
Did I mention NO CONTACT NUMBER. Yeah, so u bright as well call GhostBusters.
Pathetic n this is supposed to be considered a reputable business; bad joke!
Examples… the font must be 24 or larger, so large that your whole 6 letter name doesn’t fit on the screen n the screen doesn’t move to let u verify ANYTHING!
Make a payment (mandatory or else HOA sends you letters n threats) isn’t an option cause again, the info to input doesn’t fit n the screen won’t move to allow input.
Did I mention NO CONTACT NUMBER. Yeah, so u bright as well call GhostBusters.
Pathetic n this is supposed to be considered a reputable business; bad joke!
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Cannot set up bank information
I assume this is not ready to use app! Fee always charged either pay through credit card or bank account. So much trouble to set up bank account because there is nothing for you to select for the type. I thought I need to update the app, turn out it just not user friendly app. Disappointed! I wish our community not change to this HOA service.
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Horrible app
App didn’t work for a while and I was charged administrative fee for late fee from my HOA, because it I couldn’t add my payment method
Aberdeen Green Homeowners Association
My experience with the HOA has been very frustrating. It feels like there is excessive attention to minor exterior details and constant attempts to issue violations or extra charges for the smallest things. As a homeowner, you would expect more support and practical solutions instead of constant pressure over minor cosmetic issues. Sometimes it feels like the HOA has more control over the property than the actual homeowner.
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Garbage
This app is purposely made to make things as hard as possible
