App is GARBAGE
It’s buggy, doesn’t provide notifications, nor helpful menus. Impossible to navigate. It doesn’t allow you to see payment history or origin of charges. It removed my autopay and I’ve been trying to add back the payment method for days now. I was told to log into a browser while they’re trying to fix the app. Same email and password, and it says the account information is incorrect. So frustrating and ABSOLUTE GARBAGE.
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Delinquent fees even with auto pay setup
I have setup auto pay quarterly but app does not trigger payment. It triggers after one delinquent charge. For the last 3 quarters it did the same. There is no mechanism to set a date to make auto pay on time .
Also if I want to make payment the dashboard shows 0 balance but the assessment show quarterly fee. It also does not allow me to make payment as balance is zero.
This is a very deceptive practice
Also if I want to make payment the dashboard shows 0 balance but the assessment show quarterly fee. It also does not allow me to make payment as balance is zero.
This is a very deceptive practice
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Awful support
The payment features work of course, since that’s how they get money.
If you need help it’s pretty awful. I don’t know if their chat based support is AI or they’re just really incompetent but they don’t seem to read your requests and send back the closest blog post they wrote, basically.
For example I wrote that my key fob worked to access some community amenities and flashed green when swiped at the pool, but I couldn’t get in because the door appeared to have a physical lock mechanism engaged during open hours, and I asked for help getting in. Through several iterations they:
1) tried to sell me a replacement fob
2) asked me to contact them through a different mechanism that seemed to respond identically
3) sent me a picture of the fob I already indicated I had and that worked, telling me that’s what I need to get in
…if you have to use this with your HOA, just don’t expect much help
If you need help it’s pretty awful. I don’t know if their chat based support is AI or they’re just really incompetent but they don’t seem to read your requests and send back the closest blog post they wrote, basically.
For example I wrote that my key fob worked to access some community amenities and flashed green when swiped at the pool, but I couldn’t get in because the door appeared to have a physical lock mechanism engaged during open hours, and I asked for help getting in. Through several iterations they:
1) tried to sell me a replacement fob
2) asked me to contact them through a different mechanism that seemed to respond identically
3) sent me a picture of the fob I already indicated I had and that worked, telling me that’s what I need to get in
…if you have to use this with your HOA, just don’t expect much help
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Terrible app
The only thing this does is take money, it doesn’t update the balance owed correctly, it doesn’t let you put in request, despite having options for them.
App difficulty
This app does not respond when trying to sign in. It does not allow the user to register or to change the password. Why is it so difficult to use?
Pathetic, n we pay them!
Frustrated. Thought if I delete then reload- still terrible.
Examples… the font must be 24 or larger, so large that your whole 6 letter name doesn’t fit on the screen n the screen doesn’t move to let u verify ANYTHING!
Make a payment (mandatory or else HOA sends you letters n threats) isn’t an option cause again, the info to input doesn’t fit n the screen won’t move to allow input.
Did I mention NO CONTACT NUMBER. Yeah, so u bright as well call GhostBusters.
Pathetic n this is supposed to be considered a reputable business; bad joke!
Examples… the font must be 24 or larger, so large that your whole 6 letter name doesn’t fit on the screen n the screen doesn’t move to let u verify ANYTHING!
Make a payment (mandatory or else HOA sends you letters n threats) isn’t an option cause again, the info to input doesn’t fit n the screen won’t move to allow input.
Did I mention NO CONTACT NUMBER. Yeah, so u bright as well call GhostBusters.
Pathetic n this is supposed to be considered a reputable business; bad joke!
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Cannot set up bank information
I assume this is not ready to use app! Fee always charged either pay through credit card or bank account. So much trouble to set up bank account because there is nothing for you to select for the type. I thought I need to update the app, turn out it just not user friendly app. Disappointed! I wish our community not change to this HOA service.
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Horrible app
App didn’t work for a while and I was charged administrative fee for late fee from my HOA, because it I couldn’t add my payment method
Aberdeen Green Homeowners Association
My experience with the HOA has been very frustrating. It feels like there is excessive attention to minor exterior details and constant attempts to issue violations or extra charges for the smallest things. As a homeowner, you would expect more support and practical solutions instead of constant pressure over minor cosmetic issues. Sometimes it feels like the HOA has more control over the property than the actual homeowner.
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Garbage
This app is purposely made to make things as hard as possible
Spinning Wheel
The wheel just spins and no connection to the platform. How a business that should have availability to accept payments on their platform has a platform that’s not working is bewildering.
This is what my HOA dues pay for?
The user experience and functionality are awful. Slow, outdated, confusing, glitchy. It’s a wonder my payments go through at all.
Broken
The app does not allow me to sign in. Gives me a message in computer code. Fix it please.
App is awful
Payment process is convoluted. App currently not working
pointless
I registered for my account, with my information but it never led me to create an account password, I have a payment due but I can’t even access my own account because 1. I can’t reregister 2. can’t”Forget Password” because I never had one in the first place. This seriously needs to be resolved, because I am not able to find solutions which means the app sucks.
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Horrible app
Very difficult to use and understand. Especially for payments
Ridiculous!
Spent tons of time trying to do a property improvement request and the app keeps directing me to download the very same app that I’m using!!! So stupid!!!
Homeowner
This app never works
Poorly made app and website
Trying to pay my HOA and it’s super glitchy and some of the buttons don’t even work. Bad UI. And I can’t quick pay with a credit card?
Frustrating
Cannot move forward with forgot password. Register closes app. Giving up.
