Delinquent fees even with auto pay setup
I have setup auto pay quarterly but app does not trigger payment. It triggers after one delinquent charge. For the last 3 quarters it did the same. There is no mechanism to set a date to make auto pay on time .
Also if I want to make payment the dashboard shows 0 balance but the assessment show quarterly fee. It also does not allow me to make payment as balance is zero.
This is a very deceptive practice
Also if I want to make payment the dashboard shows 0 balance but the assessment show quarterly fee. It also does not allow me to make payment as balance is zero.
This is a very deceptive practice
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Awful support
The payment features work of course, since that’s how they get money.
If you need help it’s pretty awful. I don’t know if their chat based support is AI or they’re just really incompetent but they don’t seem to read your requests and send back the closest blog post they wrote, basically.
For example I wrote that my key fob worked to access some community amenities and flashed green when swiped at the pool, but I couldn’t get in because the door appeared to have a physical lock mechanism engaged during open hours, and I asked for help getting in. Through several iterations they:
1) tried to sell me a replacement fob
2) asked me to contact them through a different mechanism that seemed to respond identically
3) sent me a picture of the fob I already indicated I had and that worked, telling me that’s what I need to get in
…if you have to use this with your HOA, just don’t expect much help
If you need help it’s pretty awful. I don’t know if their chat based support is AI or they’re just really incompetent but they don’t seem to read your requests and send back the closest blog post they wrote, basically.
For example I wrote that my key fob worked to access some community amenities and flashed green when swiped at the pool, but I couldn’t get in because the door appeared to have a physical lock mechanism engaged during open hours, and I asked for help getting in. Through several iterations they:
1) tried to sell me a replacement fob
2) asked me to contact them through a different mechanism that seemed to respond identically
3) sent me a picture of the fob I already indicated I had and that worked, telling me that’s what I need to get in
…if you have to use this with your HOA, just don’t expect much help
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Terrible app
The only thing this does is take money, it doesn’t update the balance owed correctly, it doesn’t let you put in request, despite having options for them.
App difficulty
This app does not respond when trying to sign in. It does not allow the user to register or to change the password. Why is it so difficult to use?
Pathetic, n we pay them!
Frustrated. Thought if I delete then reload- still terrible.
Examples… the font must be 24 or larger, so large that your whole 6 letter name doesn’t fit on the screen n the screen doesn’t move to let u verify ANYTHING!
Make a payment (mandatory or else HOA sends you letters n threats) isn’t an option cause again, the info to input doesn’t fit n the screen won’t move to allow input.
Did I mention NO CONTACT NUMBER. Yeah, so u bright as well call GhostBusters.
Pathetic n this is supposed to be considered a reputable business; bad joke!
Examples… the font must be 24 or larger, so large that your whole 6 letter name doesn’t fit on the screen n the screen doesn’t move to let u verify ANYTHING!
Make a payment (mandatory or else HOA sends you letters n threats) isn’t an option cause again, the info to input doesn’t fit n the screen won’t move to allow input.
Did I mention NO CONTACT NUMBER. Yeah, so u bright as well call GhostBusters.
Pathetic n this is supposed to be considered a reputable business; bad joke!
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