Terrible
When I answer a call through this app, instead, it automatically hangs up.
Unable to see incoming texts on IPhone
It used to work ok until this year . Now I am having trouble seeing old texts and being able to read new incoming texts. I have to go to desktop to see and respond to texts. The company also increased the fee for this feature this year.
Nonstop Ringing
Since the last update, it rings constantly even if the caller hung up.
Weak Org
Says a lot about a company to have such bad reviews over years and do nothing about it.
New Designed app is great
Using 2.1.0 version. It works for phone calls, voice mail, and chat very well.
Unreliable
My company relies on this app and company to handle our calls. It fails often. The app is not developed well. Calls can ONLY be received if the app is open on your phone screen. Absolutely useless in its current state. Please fix your broken app, your customers desperately need it.
App needs to work with iOS 16. Come on!!
I need to use the app with work phone to hear thru two hearing devices connected to cell phone.
Lack of an app update is creating accessibility issues
Lack of an app update is creating accessibility issues
Crashing
Needs to be updated stat
Crashes on iOS 16.1
Do not update to iOS 16.1 until they fix this problem on Spectrum app. It crashes when you try it to open.
Total Fail
I updated my phone and the app only allows me the first log in page. After every log in the app closes over and over. Redownloading does the same thing.
App Force Closes
Able to log in without issue, as soon as authentication finishes app force closes.
Crashes Repeatedly
The app used to work well. For some reason it crashes repeatedly. Uninstall and reinstall. Doesn’t matter. It’s broken for sure.
Used to "sort of" work.. Not working iOS 16
They need to support this app, this was a CRITICAL reason we switched to Spectrum VOIP.
May consider leaving if we cannot resolve this
May consider leaving if we cannot resolve this
App will not open.
When trying to open the APP on iPhone, the APP automatically closes. Have tried several times to delete and reinstall.
Incoming calls disconnected upon pickup.
This beats the purpose of this app. Hope it can be fixed immediately.
#2, app does not sends out notification of voicemail. It did notify after voicemail is deleted. Wonder why it flash banner on phone to notify me of voicemail after I deleted it.
#2, app does not sends out notification of voicemail. It did notify after voicemail is deleted. Wonder why it flash banner on phone to notify me of voicemail after I deleted it.
Drops call on answer
Simply awful… you can’t even answer a phone call without it immediately disconnecting. It’d be okay if the core functionality worked.
I’d rather use traditional call forwarding at this point.
I’d rather use traditional call forwarding at this point.
Phone calls not coming to my phone.
It’s not working, everything else is fine but I can answer calls because they don’t come through.
Not functional
Since new update, when I am on a call, I am unable to use any of the features (like dial pad, transfer, speaker, etc). It is a headache when you need to press a number to continue with a placed call and you are unable to. Very frustrating to see all these features and not be able to use them. I have to use the web version and that’s not always convenient if I’m not by my computer
Show more
Same wifi issues as the other reviews have mentioned
We’ve used this phone service and app in my office for about a year now and its been a disappointment. It’s inconsistent and buggy. Works one day then glitchy the next. Works on some iPhones but not others. Some calls are clear, others have a lot of static. Some voicemails and notifications are received, others never make it. Then, the next day, all the problems flop to the other users in the office.
One of the specific issues we have is that incoming calls only ring ONCE on some of our iPhones, then the call disappears. There’s no way to answer the phone that quickly. We stumbled onto a fix that requires us to disconnect these phones from wifi when they're in the office. I read the other reviews here which mention a similar problem. We signed a three year contract with this company. Only two more years to go…
One of the specific issues we have is that incoming calls only ring ONCE on some of our iPhones, then the call disappears. There’s no way to answer the phone that quickly. We stumbled onto a fix that requires us to disconnect these phones from wifi when they're in the office. I read the other reviews here which mention a similar problem. We signed a three year contract with this company. Only two more years to go…
Show more
Terrible App
I was informed by a tech that in order for my app to work I have to disconnect from WiFi. He didn’t know what’s causing the issue but that it’s a known problem. This is very inconvenient. I am currently disconnected from my wifi but still cannot make outgoing calls. This app and phone system is supposed to make working remotely easier. But it’s been nothing but a headache.
Show more
