If they would quite asking for a review (note. They still ask)
Response from developer
We appreciate the feedback. App review prompts should only appear 3 times within a 365-day period. If you are receiving more than this, you may want to ensure your app and phone OS are up-to-date. If this is an ongoing issue, our team can help troubleshoot with one-on-one support at 907-459-5900. You can also turn off all app review pop-ups by going to Settings > App Store > In-App Ratings and Reviews.
What’s up with the biometric resetting?
Edit: The Face ID problem seems to have returned. 12/23/23
Response from developer
We apologize for the inconvenience you've experienced with Face ID resetting. We have heard this feedback from a number of members and have changed our system settings to address your concern. You should not have this issue going forward, although you will still need to occasionally re-verify your credentials. Thank you for helping us improve the app with your feedback. Please reach out if you encounter further issues or have more feedback, and thank you for choosing Spirit of Alaska.
What’s up with the biometric resetting?
It seems like the app just resets its cache or something. Very annoying.
The app isn’t relying on its own biometric, but the phone’s. Why is it resetting?
Response from developer
We apologize for the inconvenience you've experienced with Face ID resetting. We have heard this feedback from a number of members and have changed our system settings to address your concern. You should not have this issue going forward, although you will still need to occasionally re-verify your credentials. Thank you for helping us improve the app with your feedback. Please reach out if you encounter further issues or have more feedback, and thank you for choosing Spirit of Alaska.
recent update
Response from developer
We are glad to hear that you are excited about the new features we have added, and we apologize for any inconvenience you may have experienced with the card option. We are happy to inform you that this issue has been resolved, and the new card management option is now functioning properly. Please do not hesitate to reach out to us if you have any additional feedback. It is important to us that we provide a quality mobile banking experience to our members, and we rely on your feedback to make that happen. Thank you for choosing Spirit of Alaska!
If they would quite asking for a review
Response from developer
We appreciate the feedback. App review prompts should only appear 3 times within a 365-day period. If you are receiving more than this, you may want to ensure your app and phone OS are up-to-date. If this is an ongoing issue, our team can help troubleshoot with one-on-one support at 907-459-5900. You can also turn off all app review pop-ups by going to Settings > App Store > In-App Ratings and Reviews.
