Spirit of Alaska CU User Reviews

Name: Spirit of Alaska CU
Rating: 4.53524 (383 reviews)

Spirit of Alaska CU

Spirit of Alaska Federal Credit Union

💰 Finance

Customer Experience

Positive experience46.7% of reviews

Neutral20.0% of reviews

Negative experience33.3% of reviews

~ Based on 15 written reviews from the US App Store.

Is Spirit of Alaska CU Safe?

Spirit of Alaska CU appears safe based on user ratings. AppsHunter Safety Score for Spirit of Alaska CU is 90/100.

This assessment is based on 383 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.9% of ratings point to a safe experience

4.4% of ratings suggest some concerns

7.7% of ratings point to a risky experience

~ Based on 365 App Store ratings for Spirit of Alaska CU.

Is Spirit of Alaska CU Legit?

Spirit of Alaska CU appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Spirit of Alaska CU is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

If they would quite asking for a review (note. They still ask)

I could use the app to complete my task

Hoff907

a month ago

Response from developer

We appreciate the feedback. App review prompts should only appear 3 times within a 365-day period. If you are receiving more than this, you may want to ensure your app and phone OS are up-to-date. If this is an ongoing issue, our team can help troubleshoot with one-on-one support at 907-459-5900. You can also turn off all app review pop-ups by going to Settings > App Store > In-App Ratings and Reviews.

What’s up with the biometric resetting?

Why do I have to constantly remind the app I use Face ID? It seems like the app just resets its cache or something. Very annoying. The app isn’t relying on its own biometric, but the phone’s. Why is it resetting?

Edit: The Face ID problem seems to have returned. 12/23/23

nickname007965738373

3 years ago

Response from developer

We apologize for the inconvenience you've experienced with Face ID resetting. We have heard this feedback from a number of members and have changed our system settings to address your concern. You should not have this issue going forward, although you will still need to occasionally re-verify your credentials. Thank you for helping us improve the app with your feedback. Please reach out if you encounter further issues or have more feedback, and thank you for choosing Spirit of Alaska.

What’s up with the biometric resetting?

Why do I have to constantly remind the app I use Face ID?

It seems like the app just resets its cache or something. Very annoying.

The app isn’t relying on its own biometric, but the phone’s. Why is it resetting?

nickname007965738373

3 years ago

Response from developer

recent update

Great update all the other features were great and I’m excited for them but when I click on the card option it crashes

koooski

3 years ago

Response from developer

We are glad to hear that you are excited about the new features we have added, and we apologize for any inconvenience you may have experienced with the card option. We are happy to inform you that this issue has been resolved, and the new card management option is now functioning properly. Please do not hesitate to reach out to us if you have any additional feedback. It is important to us that we provide a quality mobile banking experience to our members, and we rely on your feedback to make that happen. Thank you for choosing Spirit of Alaska!

If they would quite asking for a review

I could use the app to complete my task

Hoff907

4 years ago

Response from developer

Annoying login procedure

Extremely annoying because it keeps asking me to enter my username and password to enable Face ID, EVERY time! What’s the point of having that feature then? Don’t tell me it’s because your security system is learning my behavior or that phishing scams are on the rise, or … Other similar apps work just fine. Also, this is by far the slowest app (or the server) I use, because it loads for ever after it finally accepts my login credentials.

Undisclosable

5 years ago

Response from developer

We apologize for our late response on this review. Thank you for letting us know that you were experiencing login issues with FaceID. An update was released in April 2022 that addressed FaceID login errors. If you are still experiencing these issues after updating to version 21.3, please call 907-459-5900.

Very easy; please add confirmation # for deposits

Very easy to use.

Please add confirmation # to help distinguish among multiple pending deposits.

Thanks for remote check deposits!!

oceandraggin

5 years ago

Response from developer

Thank you for the suggestion. We are happy to hear that the remote check deposits are working well for you!

Great banking app!

This app is sleek, easy to use, and very functional. An excellent update to what we had before.

Ben10EOD

6 years ago

Response from developer

We love hearing that you are enjoying our updated app! Thank you for choosing Spirit of Alaska FCU.

Anonymous

Great mobile app. Waiting for the roll out of RDC and know it’s not long for that! Great work and effort from Spirit of Alaska staff. By far the best credit union in Alaska! Truly local financial institution!

907AKDream

6 years ago

Response from developer

Thank you for choosing Spirit of Alaska FCU as your local credit union! We appreciate the 5 stars and feedback from our members on the updated app.

Good but buggy

I’ll download this app, use it for some time (a month or so) and then all of a sudden I’ll be told that my credentials are not recognized. Have to re install the app once a month.

mravi8or

6 years ago

Response from developer

Thank you for the review. A significant upgrade to our Mobile App will be available on October 19th, 2020. If you are still experiencing problems after the upgrade, please contact our call center at 907-459-5900 so we can investigate the issue further. We value our members' feedback as we work to continually improve our online banking experience.

Remote deposit

Would love if mobile depositing was available.

myperseverance

7 years ago

Response from developer

Remote Deposit Capture will be available after an app update is released on October 19th, 2020. We encourage you to try the app again after the update!

Works for me

This is a good abbreviated app for working from a phone. The full site for bill pay is better for tracking bills. I use the full site bill pay on my iPad. but this mobile app is quick and clear for rapidly paying bills.

INVSTG8R

7 years ago

Response from developer

Thank you for your membership and the review!

Updated review...

I signed in and the app asked if I wanted to sign using Touch ID😭😊 Thank you for updating the app with this feature. The app can always improve but the Touch ID is everything I needed. Maybe in the future the ability to cross transfer funds, just a thought.

Previous Review:
App is simple and straight forward, would love to be able to sign-in using my Touch ID and to view holds.

karape

8 years ago

Response from developer

Thank you for updating your review! TouchID is indeed a nice feature. We are also adding Remote Deposit Capture (mobile deposit) to an update on October 19th, 2020.

Not much use!

It is very simple without the mobile deposit function. As a credit member, we should have deposit checks using the mobile. You can do this trick when you open the web site using the safari browse without using the credit union app.

Spirit of Alaska

9 years ago

Response from developer

Thank you for the review. The app has been significantly upgraded since 2017, and Remote Deposit Capture (mobile deposit) will be available after an update is released on October 19th, 2020.

Missing too much information

While cleared items and balances are both available, an account balance after each transaction isn't visible.
Also missing is a way to see pending/held items.

Akmommaof2

10 years ago

Response from developer

Thank you for the review and suggestions to improve the app. We value our members' feedback as we work to continually improve our online banking experience.