Manage your wireless service, upgrade devices, and access customer support. Earn points through surveys, shopping, games, and receipt redemption to get real gift cards from popular retailers.
What We Love
- π Good customer service (when reachable)
- π° Affordable service option
- π Can view data balances (when working)
- π― Helpful for tracking usage
Room to Improve
- π Login functionality broken - 'keyword not supported' error
- π App shows blank/white screens
- π Data balance not displaying or updating
- π Constant logout issues requiring re-authentication
- β Misleading data plan advertising (25GB vs 10GB hotspot confusion)
- β οΈ Poor customer support responsiveness
- π App redirects to website instead of functioning independently
- π± App crashes and freezes frequently
- π« Login denies valid SafeLink customers
- β±οΈ Extremely slow loading times
- π³ Payment processing failures without confirmation
- π Security concerns and phishing-like appearance
- π΅ PIN/verification code delivery failures
- π― Inconsistent 'enrolled/not enrolled' status
- π Data balance only updates once daily
- π° Refund requests not honored
- π Account access issues after service changes
