Sploot | Dog Walking, Grooming User Reviews

Name: Sploot | Dog Walking, Grooming
Rating: 4.81818 (11 reviews)

Sploot | Dog Walking, Grooming

Sploot Private Limited

🌟 Lifestyle

🛍️ Shopping

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Good services, app needs improvement

Services are good but the app glitches regularly.

tearoseindelhi

5 months ago

Response from developer

Thank you for the feedback. We’ve faced some service challenges in your area recently, and we’re actively improving coverage and coordination to make the experience smoother going forward. If you’re open to it, please share your details via email (customercare@sploot.tech) so we can look into this and support you better.

Highly unprofessional and unreliable

First thing platform confirmed the booking and no one turned up on time after wasting and waiting like fool. Raised query then he requested for reschedule. This time when groomer came it was told clearly to him, to keep the hair not shorter than 1.5 inch and he agreed for it. He cut it 0 cut and later told some stories that why it couldn’t be done with 1.5 inch.
it was not possible then he should have told this to us before we would have taken call accordingly.
Highly unprofessional who screwed our entire plan, he was supposed to go for a function and groomer ruined it completely.
This platform itself look highly unprofessional and unreliable

Dolul

6 months ago

Great App for Pet Parents!

Highly recommend 🙌🏼

Dolly_Chauhan

a year ago

Service

(Day 1) I booked a grooming service for my pet dog and was informed no groomer is available, your slot will be booked for tomorrow(the day after).
(Day2) I booked again for same time slot. No one attended, no call assurance, nothing. No one came for grooming service i booked for.

Pretty horrible experience, if no groomers are available please don’t launch the app for those particular areas!.

M1tanshu003

a year ago

Bad experience

Very Unprofessional behavior, cancel’s walk without notice and fails to replace walker before the scheduled walk.

I had booked a month subscription to check their services i had a plan to upgrade to twice a day walk services but in the beginning they cancelled 3 walks before the service can begin and after giving 6 walks their walker cancelled 2 more walks - i was out of town my parents are aged they cant take my dog on walk i had to cancel my plans and get back home after booking an expensive immediate flight.

Their services are unreliable, they didnt inform me about the situation or did anything about it until i contacted them back.

Pathetic support and services.

Yash Raj Matta

2 years ago

Best Walking and Grooming Service!

I’ve had a pleasant and professional experience dealing with Sploot team. The walking services are personalised as per dogs (age and breed). Their team is proactive and takes care of aligning every single walk on time. The walkers are trained and reliable. My dog jumps with joy and excitement when it’s time for walk and the Sploot walker comes up at my door. 10/10 recommended to everyone!

Mohit Ahrodiya

2 years ago

Irresponsible/ non responsive / arrogant /horrible /UNPROFESSIONAL

They don’t stick to the timings , walkers cancel whenever they want and they don’t inform you . You keep waiting all day . Highly un professional . They only have 4 people in customer support who can’t do anything but escalate the issue . Totally waste of time and effort . Don’t trust your babies to them .

sur.sinha

2 years ago

Very poor and inconsistent Service

There are walk cancellations every 2 weeks or so. Sometimes there are cancellations for days in a row. The walkers are late and they don’t arrive on time. If you are about to use this app looking for a dog walker, don’t bother. They have also increased their prices, but the quality has degraded a lot.

asjdicididnsjss

2 years ago

I love Sploot

I absolutely love Sploot! This app has transformed my dog parenting experience. It’s user-friendly and packed with great features like tracking walks, vet appointments and training tips. The community is supportive, and I’ve gained so much valuable advice. Highly recommend it to all dog parents!

Mr_Vishal_Singh

2 years ago

Very Disappointed

My experience so far with Sploot has been very disappointing. They are novice in their work it seems. I availed trial walk, and on first day only no one turned up. Then after an hour i got a call saying walk has been rescheduled. Then when i availed their service, walker was supposed to arrive at 4:30pm but he did not turn up. I did not receive any update either on call or chat, neither from sploot care nor from walker, despite chat option being available in the app. I guess its just a time pass app not fully functional with admin and operational requirements still being figured out. So far its been pathetic. I thought i will be tension free but its the exact opposite. 😞

Anima_Gurgaon

2 years ago

Response from developer

We’re very sorry to hear about your disappointing experience with our service. This is far from the standard we aim to deliver, and we understand how frustrating this must have been. We’re working to address the operational issues you mentioned to ensure better service. Thank you for your honest feedback, and we apologize for the inconvenience caused.

Most Pathetic Of All Times

This app is a scam. Please never go for Sploot. This is the most unreliable dog walking service. Last Friday, their walker released my dog WITHOUT a leash and this led to a massive a dog fight where both dogs got injured along with a human. Their walker didn’t take my permission before unleashing my dog and he also hit my dog! Sploot sends untrained walkers who are unfit to handle big breeds - walkers are feeble, zero strength, sometimes injured, with no idea how to walk a dog - still Sploot sends them for dog walking. There is no actual training that they provide their walkers. Sploot only knows how to charge you money on time but they never send their walkers on time. You will spend the rest of your lives calling and following up with Sploot customer service along with spending money, but they will not improve. I’ve been stuck in this loop since April 2024. They have even stopped replying to my emails let alone resolve my issues over a call.

SaumyaHRai

2 years ago

Response from developer

We are deeply sorry to hear about your terrible experience. This is absolutely unacceptable, and we are taking your feedback very seriously. We have suspended the dog walker involved and will not be working with him going forward. We're truly sorry to hear about your disappointing experience with our dog walking services and customer support. Thank you for bringing this to our attention.

Very unprofessional dog walkers

When we started using the App, the customer care was super enthusiastic to get a subscription. After that, they have been extremely poor in customer service.

1) Our dog walker gave various excuses to cancel the walk. From phone falling into water, to rain, to going to home town, he cancelled his walks 4 days in a row. When we called the customer service, we got to know that he gave entirely different set of excuses to them.

2) The customer service said they will get back when we inform them of our concern and then they never call back.

3) The sploot team does absolutely nothing to rectify or find solutions to our concerns. The proactiveness they show at the time of subscription is not there after you start using their service for a few weeks.

Menonjitits

2 years ago

Response from developer

We apologize for the disappointing experience you've had with our service. This is certainly not the level of service we strive to deliver. Your feedback is valuable to us, and we are committed to addressing your concerns promptly. We will forward the issue to the team so we can investigate the issues with the dog walker and ensure appropriate action is taken. We will also ensure that our customer care team improves their responsiveness and proactively addresses your concerns going forward. Your satisfaction is our priority, and we appreciate your patience as we work to resolve these issues.

Fresh food

I tried their fish recipe after a recommendation from my friend and who has a fussy eater like mine. If my dog could describe that, he would say it was delicious 🐶

Devianshi

2 years ago

Response from developer

We're thrilled to hear that your dog enjoyed our fish recipe! 🐶 Thank you for trying it out and sharing your positive experience with us. We're committed to providing delicious and nutritious options for your furry friend.

Grooming

The groomer handled my dog very professionally. He is a bit dramatic when it comes to grooming but with Gourav he was quite well behaved and I was surprised. A 10/10 service by sploot.

Aryaaawn

2 years ago

Response from developer

We're delighted to hear about your positive experience with Gourav! It's wonderful to know that your dog was well-behaved and received professional care. Thank you for your kind words and for choosing Sploot. We look forward to serving you both again!

Sploot app dog walking

Very good dog walking services. Have tried their food as well. My dog loved the food and became less fussy in his eating habits. The customer care is very helpful.

Sahib.hussain

2 years ago

Response from developer

Thank you for sharing your experience! We're thrilled to hear that both our dog walking services and food have made a positive impact on your dog's habits. We're committed to providing excellent customer care and are here to assist you whenever you need. We appreciate your feedback and look forward to continuing to serve you and your furry friend!

Dog walking services

Wow thank you sploot for providing this service. I have tried many brands and have only experienced problems but with sploot my dog keeps waiting for the walker and gets excited.
The walker is very responsible and is on time. The customer care is so supportive and prompt.

Rajnandini Sarkar

2 years ago

Response from developer

Highly unprofessional

They will not inform you when they cancel the walk. You keep calling as many numbers as you have and the response you get will be call customer care number where no one responds. I had to come back from Ambala to take my pooch for a walk as they cancelled the walk and never informed me. This is a company formed by unprofessional and lathargic youngsters who have their dads money but no interest to work. I wish I cud give negative stars.

Adv adv adv adv adv

2 years ago

Response from developer

We apologize for the inconvenience caused. We will reach out to you soon to address this issue and have already escalated the matter to our team for immediate attention. Your feedback is valuable to us, and we're committed to improving our services.

Highly unprofessional

There is no communication between the management and the dog walkers. Unavailable walkers are assigned and they’ll cancel the walk 5 minutes after the scheduled time. Has happened with me thrice already and it’s just the first day of my subscription. Neither the customer service, nor the walkers feel the need to inform the customer that they aren’t available. Extremely unprofessional. I’m struggling on the first day itself. Save your money

Akankshaa93

2 years ago

Response from developer

We apologize for the inconvenience caused. Your feedback is important to us, and we are deeply sorry for the unprofessional experience you've encountered. We will address this issue with urgency and ensure better coordination between management and our dog walkers. Rest assured, we are committed to improving our service and communication to provide a reliable and satisfactory experience for all our customers.

Good dog walkers but terrible platform

We made one subscription for twice a day walking service, the whole time, we are bombarded with changes of dog walkers, timings, and not just once, but multiple changes informed over WhatsApp at each change. The reason is always “other” which is totally ambiguous. Once the reason was “user cancelled” when we put in not request for cancellation.

We are lucky that we have family and friends on standby to help us walk our dog while we are away. While dog walkers may be fine, the app is completely useless for a reliable paid service.

JC_Pp

2 years ago

Response from developer

Thankyou for sharing this feedback. We're sorry your experience with us wasn't good. There seems to be a supply irregularity in your location. We're working hard to ensure better supply in your area. We will contact you again when we are able to deliver a better service for you.

Extremely poor service

Dog walking service is really really bad! Extremely poor service. They keep changing walkers and the walkers are not even trained. You really waste your money with them. They are the worst in customer service!!! They are adamant even when there are manual errors. Their app doesn’t show location and their staff is super arrogant.

If you care about your dog/dogs you will never sign up with them.

Arunima123

3 years ago

Response from developer

Hey Arunima, we apologize for any inconvenience you've experienced with our app and customer care service. We take feedback seriously and are constantly working to improve our response times and service quality. Your feedback helps us identify areas for improvement. We have escalated your issue with the team and will be back with a solution.