Good
👍🏻
Response from developer
Thank you so much for your wonderful feedback! We’re delighted to know you’re enjoying the Snabbit app and had a great experience with us. Your kind words and support mean a lot to our team!
Clean job
Mast kam kiya nice parson
Response from developer
Thank you so much for the lovely feedback! We’re happy to know you liked the clean work and had a great experience with our professional. Your appreciation means a lot to us!
Excellent work
If I need her again
Thanks
Thanks
Very good experience
Easy to use and the helpers are also experienced and are clean.
Feedback on Service Quality and Unprofessional Rating Practices
Dear Support Team,
I have been using your app for a month now, and I would like to share some serious concerns regarding the overall experience and service standards.
1. Service Quality
The service has been at average. Several helpers are extremely slow, leaving half of the work undone, which ultimately forces us to finish the remaining tasks ourselves.
2. Coerced Star Ratings
A major and very uncomfortable issue is the way ratings are handled. Service providers practically force customers to give star ratings on the spot. They stand over us until the rating is submitted and explicitly ask if we have given five stars.
Ratings should be a private matter and entirely at the customer’s discretion. Pressuring customers sometimes even waiting until we are in the middle of ongoing work or waking us up from sleep to provide a rating is entirely unprofessional.
While I understand that ratings help evaluate work quality, resorting to these aggressive tactics feels cheap and ruins the customer experience. I request you to take action on this behavior and review how ratings are collected. I do not know if your startup has specific internal schemes or incentives tied directly to star ratings, but this approach is completely pathetic and unprofessional.
I have been using your app for a month now, and I would like to share some serious concerns regarding the overall experience and service standards.
1. Service Quality
The service has been at average. Several helpers are extremely slow, leaving half of the work undone, which ultimately forces us to finish the remaining tasks ourselves.
2. Coerced Star Ratings
A major and very uncomfortable issue is the way ratings are handled. Service providers practically force customers to give star ratings on the spot. They stand over us until the rating is submitted and explicitly ask if we have given five stars.
Ratings should be a private matter and entirely at the customer’s discretion. Pressuring customers sometimes even waiting until we are in the middle of ongoing work or waking us up from sleep to provide a rating is entirely unprofessional.
While I understand that ratings help evaluate work quality, resorting to these aggressive tactics feels cheap and ruins the customer experience. I request you to take action on this behavior and review how ratings are collected. I do not know if your startup has specific internal schemes or incentives tied directly to star ratings, but this approach is completely pathetic and unprofessional.
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