Unreliable booking options and unhelpful customer support
Reaching someone who can resolve an issue is unnecessarily difficult. Support replies feel scripted, often fail to address the question, and shift the conversation before the issue is resolved. Calls seem to happen at the company’s convenience, with no reliable way to request help when needed.
The app repeatedly removes my preference indicating that I have a pet. As a result, service providers who are afraid of pets are assigned to my bookings. When I report this, my concerns are dismissed instead of the underlying problem being fixed.
The booking experience has also become confusing. Today, the option to select a two-hour service disappeared. Support told me that this happens when two-hour slots are unavailable and that I would need to make two separate one-hour bookings. This differs from how the app previously worked, and the explanation did not address why the experience had changed. The responses felt misleading rather than transparent.
Please fix the app so pet preferences remain saved, service providers are matched appropriately, and booking durations and availability are clearly displayed. Customers also need access to support that answers questions directly and follows issues through to resolution.
The app repeatedly removes my preference indicating that I have a pet. As a result, service providers who are afraid of pets are assigned to my bookings. When I report this, my concerns are dismissed instead of the underlying problem being fixed.
The booking experience has also become confusing. Today, the option to select a two-hour service disappeared. Support told me that this happens when two-hour slots are unavailable and that I would need to make two separate one-hour bookings. This differs from how the app previously worked, and the explanation did not address why the experience had changed. The responses felt misleading rather than transparent.
Please fix the app so pet preferences remain saved, service providers are matched appropriately, and booking durations and availability are clearly displayed. Customers also need access to support that answers questions directly and follows issues through to resolution.
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DDinudey
Help in Need
Excellent service by the associate. Very quick turnaround time. Very polite and knew the work assigned . Happy with the associate and the platform.
RRamaShama
Flawed app logic and zero customer support—designed to trap your money
I had a highly frustrating experience with Snabbit due to technical glitches and an absolute lack of customer support.
My wife tried booking a service for today, but the app kept hanging and gave no confirmation. Assuming it failed, I tried booking from my account, which went through. However, the app later processed her stuck booking as well, resulting in a double booking for the exact same time.
This was a genuine technical error, yet the app offers absolutely no option for the customer to reschedule or modify a booking once processed.
To make matters worse, there is no phone support. You are forced to deal with an automated chat bot that gives generic, useless responses. Neither the app nor their support team provides a way to correct an obvious system error.
Leaving customers with no way to resolve a double booking caused by your own buggy app feels less like a service and more like a deliberate way to milk money out of people. Highly unsupportive and deeply disappointing.
My wife tried booking a service for today, but the app kept hanging and gave no confirmation. Assuming it failed, I tried booking from my account, which went through. However, the app later processed her stuck booking as well, resulting in a double booking for the exact same time.
This was a genuine technical error, yet the app offers absolutely no option for the customer to reschedule or modify a booking once processed.
To make matters worse, there is no phone support. You are forced to deal with an automated chat bot that gives generic, useless responses. Neither the app nor their support team provides a way to correct an obvious system error.
Leaving customers with no way to resolve a double booking caused by your own buggy app feels less like a service and more like a deliberate way to milk money out of people. Highly unsupportive and deeply disappointing.
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VDvinod dobhal
Response from developer
Hi Vinod, we sincerely apologize for the frustrating experience. We understand how upsetting it must be to face a double booking due to an app glitch, especially when you’re unable to modify the booking. Please share your registered mobile number and concern at help@snabbit.com so we can look into this and assist you further.
Dr Raj Singh
Excellent service
DSDr Raj Singh
Nice and tidy and prompt behaviour
She been very nice , helpful and polite
VKVinod kasturi
