FIX YOUR SCREENSHOT DETECTION
I was trying to record the date and time the daycare fed my kid SOMETHING THEY ARE ALLERGIC TO, and because your app can’t recognize the difference between a screen shot of the live feed and a screen shot of a note about my own kid, i don’t have access to the live feed.
FIX IT
FIX IT
Great!
It really keeps me informed about my child. Love it.
Confused
I’m trying to figure out how I was charged $14.97 for a free app and still not about to login
Extremely SLOW
Lately it’s extremely slow to load in, it literally takes close to five minutes to load and today it required to re-sign in but it doesn’t respond to touch. Basically it froze at sign in and anywhere you tap it won’t register. Do Better.
Extremely slow
Recently the app has been extremely slow at loading.
Good concept, poor execution
I use this app at my job to input information about the children’s day and post pictures and activities. The app as a concept is perfect and design-wise it’s fine but it is genuinely one of the most poorly optimized apps I have ever used. At first I thought it was just that the iPads we use were a little out of date but everything else works more or less fine. I’ve optimized my iPad to the highest degree it can be considering its age. Sproutabout will often take several MINUTES to load to the appropriate screen and I know it’s going to take so long to switch users that I press that input and then go do something else while I wait. Considering that Learning Care is a multi-million dollar company, I would really expect better from the app they make every one of their employees use every day. I am not the only one with this experience either, nearly every other teacher I’ve spoken to that has to use this app has the same issues.
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Response from developer
We apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@sproutabout.com. Thank you.
Slow and Inconsistent
I really want to like this app, but it is so slow and inconsistent. Sometimes I need to hop on to interact with teachers and admin, but unable to even get on. It is frustrating.
Great when it works
The last “update” created extreme lag in the app upon initial opening which has only gotten worse. Sometimes it opens and sometimes it just buffers until it times out. Also forget about live stream of the classroom as for the past two months on a good day it will buffer for a full 2 minutes before it shows you the classroom. But on a bad day “like what I’m having today and which feels like the norm now” the app simply never opens at all. Just buffers before it tells you it has timed out.
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Slowwwwww
Please update the app so the log in doesn’t take forever!
I’m trying to communicate with my child’s teachers and it takes honesty 2 mins to log in! Not ok when dealing with issues.
I’m trying to communicate with my child’s teachers and it takes honesty 2 mins to log in! Not ok when dealing with issues.
Perfect for this MOM
I honestly applaud this app, the consistency, the accuracy, the comfortability, and the safety all works for me thanks .
This app offers constant updates about my child’s activities during the hours of her school/daycare the safety and comfortability, knowing I can see her in her whereabouts and when she’s doing the things she do. I would recommend this app to any parent.
This app offers constant updates about my child’s activities during the hours of her school/daycare the safety and comfortability, knowing I can see her in her whereabouts and when she’s doing the things she do. I would recommend this app to any parent.
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Great for live stream but nothing else
The app has great potential. Unfortunately there are always message that pop up on my phone notifications, then when I go to find them they’re gone. The teachers cannot message back on the pictures so I’m commenting to myself, what’s the point? You can only message them in the private message section. Just take off that function if it’s not dual sided. It only needs a “like” button instead of the heart, smiley and thumbs up emoji. When pressing those options, it’s so slow and hardly ever takes the command. When saving videos or pictures, it’s takes a very long time and glitches out. It’s hard to tell if anything actually saved to your camera roll so you’re either saving multiples or none. The livestream glitches/freezes when you zoom in and back out. The idea is to have communication between staff/teachers and parents. But it’s not friendly for that purpose. There should also be a “delete” option in the “feed” section so I can get rid of the stuff I don’t want and jump to the things I do want to see or save. It’s very slow when scrolling to find the pics and videos the school has posted with many stops and glitches along the way.
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Response from developer
We apologize for your experience. We would be happy to look into this for you, please contact us at support@sproutabout.com so we can help resolve this issue. Thank you.
Slow
It takes literally 2 minutes for this app to load. It used to be great but now it’s insanely slow. Please fix this!
I’m unable to see my child.
Apparently the app is claiming that I took a screenshot of the cameras. I know the rules and the only thing I ever do is save pictures from the updated news feed, which there is an option to save those things. Why did this happen, and how will you all ensure that this issue doesn’t happen again? I should not be having an issue where it says I screenshot something when I’ve never done that. Without cameras to check for my own piece of mind, I might as well just take her out of that daycare and into a place that uses a different app lol
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Painfully slow app
Had this app for about 2 years. The first 15-18 months it was good. The last 6 months load times for my phone and my wife’s have been painfully slow.
Awful app
Awful app, barely works. I could vibe code something better than this in an hour
Easy & Reliable
First time mom and was so anxious about starting daycare but this app was thoughtfully designed. I love how easy it makes communication with teachers and admin. The live camera and the quality are top tier. Reliable place to see all updates throughout the day :)
Slow!!
Unbelievably slow with the last few updates. Basically doesn’t even work because it’s so slow and unstable.
Video Playback
Installed the new update, now the screen goes to sleep while streaming. The live video used to keep my iPad from going to sleep. Please update and fix.
Love This App
I'm not sure why there are negative reviews, but I love the app. It's easy to access the data I need for my child’s curriculum, the camera, and the chat. About the chat section, the only thing that needs fixing is that sometimes when you send a message to either the teacher or the management, it repeats itself a bit. Other than that, it's great.
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Down
The app is down and it’s not just a simple down for an hour. It’s been hours, almost all day!
