Features
They constantly move or remove necessary features
Label printing not working / zero cust service
Our label printing does not work and customer service does zero about this after several calls and emails
Updates ALWAYS Cause Problems
Software is ok for operating small business, but EVERY time they release an update, something starts not working properly like it was before the update. The app will miscommunicate with my printer, or the purchase order process will stop saving the way it used too. Tired of having to fix it every time.
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THE BEST APP EVER!
This app is so amazing for my small business! It keeps track of all my inventory, product stock, and prices! It makes it so easy for check out, you can do Apple Pay, or card payments on your phone! It only takes a small fee from your card payment but is SO worth it! 100% worth it!!!!
Horrible support
Horrible customer support
This app is everything.
I have been in business for two years never had a failure. Never had a problem. This app is everything and it just keeps getting better and better.
Easy to use
It’s an easy to use system. Cards go through easily and payments to my account are quickly posted. I’m very happy with this service
I love you
Love you
Horrendous
DO NOT USE SQUARE!!! They have zero focus on merchants issues with using their software, apps, and products. They 100% focus on how to TAKE more of your money.
The new update in December, THE BUSIEST time of year, switched my retail wine shop into their restaurant mode. Every sale was an order waiting to be settled with NO option to settle. I had to wait 36 hours for “orders” to settle. No items came out of inventory until 36 hours later. No way of knowing what was in stock or wasn’t. Web orders were a nightmare. Tech support was tremendously stupid! I told them it’s acting like a restaurant. Ignored me. The first call in they said it’s because of the time difference, I’m in California. The second call they said “your orders are splitteted”. WHAT?!? 28 days later they said “it looks like you’re set up as a restaurant”. I told them that 28 days prior. All they could do was change the settlement time to 1.5 hours after I close. And…tech support is through email and they make you jump through hoops sending screen shots, and videos that they can’t access because they’re not allowed to view them but asked for them.
The new update in December, THE BUSIEST time of year, switched my retail wine shop into their restaurant mode. Every sale was an order waiting to be settled with NO option to settle. I had to wait 36 hours for “orders” to settle. No items came out of inventory until 36 hours later. No way of knowing what was in stock or wasn’t. Web orders were a nightmare. Tech support was tremendously stupid! I told them it’s acting like a restaurant. Ignored me. The first call in they said it’s because of the time difference, I’m in California. The second call they said “your orders are splitteted”. WHAT?!? 28 days later they said “it looks like you’re set up as a restaurant”. I told them that 28 days prior. All they could do was change the settlement time to 1.5 hours after I close. And…tech support is through email and they make you jump through hoops sending screen shots, and videos that they can’t access because they’re not allowed to view them but asked for them.
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Response from developer
We’re really sorry to hear how disruptive this experience has been, especially during such a critical time for your business. We understand how frustrating it is to have workflows change unexpectedly and to feel like your concerns weren’t fully understood or addressed when you reached out for help.
Not user friendly
We rarely use it but it is very in-user friendly. I can’t find out how to apply a surcharge. Last week, it accidentally did not include a sale and when I got to Checkout, I couldn’t go back and correct.
Response from developer
You can find instructions for setting up surcharges, here, in our Support Center: squ.re/4pSUL53 - Regarding the sale you mentioned, we recommend reaching out to our support team for assistance here: squ.re/contact
Can’t create purchase orders
Keeps giving me an error, saying could not save purchase order sink your items and try again
Connection Issues
1 year after purchasing the square stand…the IPad keeps losing connection with the stand 😣 we tried everything to troubleshoot the connection issue and nothing has worked. To use the stand, you must disconnect & reconnect the iPad for each transaction. The hardware does NOT stay connected to the Retail app.
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Not the best choice for point of sale
I generally dislike Square and its approach to never fixing issues that persist in the software, sometimes for years after it’s brought to their attention. The technical support is virtually nonexistent.
Nonexistent customer service
Skim my transactions, block vendor/supplier payments because they are sure why and can’t fix it. Damage my business credit. Damage supplier relationship. Destroy sections of customer base through unfulfilled orders they blocked for no reason. They don’t know why they don’t care they can’t fix it and they won’t even try. Paid for 18 months for a website that didn’t work then I lost my wallet one day. My SQUARE DEBIT card was in it. The one I have automatic payments TO SQUARE coming from. Notified SQUARE that I need a new debit card. They allegedly send me a new one and issue a digital form. A couple days go by and they run the old card TWO DAYS before payment is due and shockingly it doesn’t go through. So, since SQUARE couldn’t charge me early for SQUARE on my SQUARE card that SQUARE cancelled and SQUARE reissued - they shut my system down at 2 in the afternoon with no communication whatsoever. Steer clear. I’m getting my inventory straightened up and bouncing the second I get a clean export.
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Awesomeness in one App
I am very impressed with Square, All business need I one app could do with a expiry date on stock entry, but that is even not a negative for app. Awesome work square developers
Quite possibly the worst app
Always glitches. Have to constantly update and hope there’s a newer version coming soon because everytime you open the app it lags or won’t connect at all. For some reason, when you pick shipping as a fulfillment option, it automatically grays out the invoice payment option which is super convenient (sarcasm - I need to be able to send invoices for shipped orders all the time). But if you do it as in store pickup and click the shipping option in invoice it doesn’t account for taxes of the state being delivered to. Square is the worst.
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Business saver
Amazing app a must have for businesses! Fees are somewhat reasonable but if they go any higher I will go elsewhere. So as long as it remains the same or better I’m Fully support,,
Perfect
I love it✌️
Exceptional Collection
Prices are amazing. Services is top notch!
Supplies
Amazing place
