Horrible firmware loop crash
Spent $1400 on a XO complete drivetrain. Rode twice and downloaded the app. Only to get stuck on the trails twice with no cell service on an e-MTB because of a firmware loop crash. Couldn’t shift at all. SRAM FIX YOUR PRODUCTS. And to say not to buy 2032 batteries without child coating is impossible to find. They ALL have coatings on them. For the money vs the aggregation is not worth it. TOTALLY DISAPPOINTED. Scared to use the app now. Don’t want to get stuck out in the middle of nowhere and not able to shift gears.
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Can’t give Bluetooth acs
When I try to open the settings to give the application Bluetooth the app just goes funky and does not allow me to allow access to Bluetooth. Please try and work on this.
Total garbage
I have tried for over a year to make this app work and it will never cooperate with my bike. Every time I need to download a software update to the bike components it will never connect and update my components. I’ve tried on numerous phones and devices and it leaves me stranded with a bike that I am unable to use. Super frustrating.
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Problematic with multiple bikes
Should be able to manually select/remove components for each bike. Created new bike profile but the App picks up components from other AXS bike!
Bricked my bike
Finally got around to updating my Force components through the app after shifting became glitchy on rides. After all components were updated they stopped communicating, refuse to pair with each other, and are no longer accessible through the app.
Poor
I have an axs dropper and xx1 gears, why is it so hard to have both paired without having the message one paired axs component rubbish
Soweit ganz gut
Hab bis heute keine großen Probleme mit meiner AXS. Was allerdings nervt, ist die Dauer der Kopplung nachdem man eine Weile nichts verändert hat. Auch nach der Updates der App dauert es oft sehr lange bis man den eigentlichen Luxus dieser Schaltung erfahren kann. Das Schalten als solches ist nach der persönlichen Einstellung via App wunderbar…leise, schnell und mit einer sehr guten Akkuleistung. Fahre täglich um die 30-40km und schalte auf dem MTB sehr viel, trotzdem hält der Akku um die 4 Wochen. Vollgeladen ist er auch nach einer Stunde. Also empfehlenswert.
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Response from developer
Vielen Dank für Ihr Feedback
Unzuverlässig
Da bekommt man die Mitteilung (oder angezeigt), dass Firmware Updates vorhanden sind. Für die Schalt Werke kann man das wunderbar installieren, für die Schalt Griffe aber nicht. Egal auf welche Stelle man tippt, das Programm reagiert nicht. Auch ein Neustart oder ein Update oder eine Neueinstallation helfen da nicht. Es ist nur unverständlich, wie man so ein Programm als Serienprodukt an den Kunden geben kann.
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Terrible App
Confounding app that loses previously paired expensive components worth thousands of dollars. Pairing Blips lost the levers and front derailleur. Do not use this app to pair your components. Do it manually using physical buttons on components and their LED lights. Then open the app to assign functions. This should be the first thing the app tells the user.
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It takes effort to be this bad
I want to love SRAM. But every experience I have is terrible. Just bought a new Specialized Epic 8 Pro with the Flight Attendant suspension. The power kept dropping during rides so the suspension was doing the opposite of what I needed. Locked when I was hitting bumps and open when I would stand and pedal. Then, the pin on the front fork module broke and then nothing worked. The design is terrible. It’s a good thing they have a good warranty because they need it. Replaced the power meter and fork module. Reconnecting everything was a nightmare because the app kept hanging up. Just spinning and would force me to start over. Close app, delete all components, delete bike, redownload firmware etc. with no guide or explanation if it was failing. Oh, and the brakes suck. SRAM brakes always suck. They have low stopping power and always rub or squeak. And yes, I know what I’m doing as a bike mechanic. Sorry SRAM, I tried to love you.
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Glitchy app, software and updates
Seriously considering returning to mechanical
Schlimm
Man sollte sich mit Sram nicht rumärgern es gibt ja andere Produkte zum Beispiel von Shimano. Bei meiner Red Asx wird die Kette ständig über das vordere Kettenblatt abgeworfen, obwohl ich schon in drei Werkstätten war. Ist wohl ein Konstruktionsfehler. Und lebensgefährlich. Diese App ändert auch nichts daran und ist einfach nur eine Katastrophe zu bedienen.
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Response from developer
Wir arbeiten ständig daran, die App zu verbessern. Wir entschuldigen uns für etwaige Probleme. Bitte wenden Sie sich an unseren Kundenservice unter apps@sram.com, um Hilfe bei der Behebung dieser Probleme zu erhalten.
Almost Perfect… One Fatal Necessity Missing
As a professional technician, being able to utilize so many set up tools and diagnostic tools during services is beyond helpful. The app is interactive, after some training, to its full extent, and everything can be simply found on the external links leading to SRAMs website for further info. My Bluetooth doesn’t save deraillers and such getting paired.
But SRAM. PLEASE. I know y’all hear this often:
PLEASE MAKE AN “UPDATE ALL” button for everything paired to one system or one bike. It would save loads of time and energy. I know yall are capable. Be the 10/10 I know yall can be 💪🏼
But SRAM. PLEASE. I know y’all hear this often:
PLEASE MAKE AN “UPDATE ALL” button for everything paired to one system or one bike. It would save loads of time and energy. I know yall are capable. Be the 10/10 I know yall can be 💪🏼
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Seit 2022 im Einsatz
Ohne Probleme, zuerst auf einem iPhone 12, jetzt auf dem iPhone 17. Benötige die App primär für das Microdjust für SRAM Rival AXS XPLR
Response from developer
Vielen Dank für Ihr Feedback. Viel Spaß beim Fahren!
Not good
I have several Sram Axs bikes, sometimes the app works, then it doesn’t. The newer the groupset the better, my 3 year old bike is a complete pain to get to connect and even with my newest bike cannot be set up for the compensating shifting. Troubleshooting is very time consuming. Not impressed.
App won’t pair with components
The app doesn’t pair with my AXS components. Shake the bike? That does nothing. The video gives different instructions that also don’t work. Totally confusing.
SRAM lives up to the Polish definition of the word
Went to go on a group ride today, got the bike out, went to start pedaling and it won’t shift anymore. I open the app, the derailleur shows up and says battery is “good” but every time I click on it, it says “Bluetooth connection lost”. Cool, thanks for ruining a ride. I get to sit on the curb and troubleshoot while all my friends are mountain biking. There is a special place for whatever engineer decided a simple steel cable needed to be replaced by a battery+servo+bluetooth+phone+app+login credentials
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Poorly Made App
I don’t know why SRAM hasn’t invested in making a decent app. Connectivity is poor, in-accurate data, and limited usability. I expected better for an App associated with expensive components,
unreliable
wish i could give zero stars
Application pratique et claire
Je trouve cette application et clair pour retrouver les options (dérailleur…).
Les infos techniques de chaque sortie sont bien résumées également.
Dommage que l’application nous renvoie vers une page web à chaque fois qu’on veut consulter une sortie.
Et donc multiplier les onglets.
Pourquoi ne pas laisser d’la présentation dans l’application ?
Les infos techniques de chaque sortie sont bien résumées également.
Dommage que l’application nous renvoie vers une page web à chaque fois qu’on veut consulter une sortie.
Et donc multiplier les onglets.
Pourquoi ne pas laisser d’la présentation dans l’application ?
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Response from developer
Merci pour vos commentaires. Bonne route !
