SRAM AXS User Reviews

Customer Experience

Positive experience16.5% of reviews
Neutral10.8% of reviews
Negative experience72.7% of reviews

~ Based on 528 written reviews from the US App Store.

What users say

Is SRAM AXS Safe?

SRAM AXS does not appear safe based on available data. AppsHunter Safety Score for SRAM AXS is 49/100.

This assessment is based on 411 user ratings, with an App Store average of 2.4/5.

Safety Analysis

29.2% of ratings point to a safe experience
8.0% of ratings suggest some concerns
62.8% of ratings point to a risky experience

~ Based on 411 App Store ratings for SRAM AXS.

Is SRAM AXS Legit?

SRAM AXS appears to be a legitimate app. AppsHunter Legitimacy Score for SRAM AXS is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Almost Perfect… One Fatal Necessity Missing

As a professional technician, being able to utilize so many set up tools and diagnostic tools during services is beyond helpful. The app is interactive, after some training, to its full extent, and everything can be simply found on the external links leading to SRAMs website for further info. My Bluetooth doesn’t save deraillers and such getting paired.

But SRAM. PLEASE. I know y’all hear this often:

PLEASE MAKE AN “UPDATE ALL” button for everything paired to one system or one bike. It would save loads of time and energy. I know yall are capable. Be the 10/10 I know yall can be 💪🏼
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Seit 2022 im Einsatz

Ohne Probleme, zuerst auf einem iPhone 12, jetzt auf dem iPhone 17. Benötige die App primär für das Microdjust für SRAM Rival AXS XPLR

Not good

I have several Sram Axs bikes, sometimes the app works, then it doesn’t. The newer the groupset the better, my 3 year old bike is a complete pain to get to connect and even with my newest bike cannot be set up for the compensating shifting. Troubleshooting is very time consuming. Not impressed.

App won’t pair with components

The app doesn’t pair with my AXS components. Shake the bike? That does nothing. The video gives different instructions that also don’t work. Totally confusing.

SRAM lives up to the Polish definition of the word

Went to go on a group ride today, got the bike out, went to start pedaling and it won’t shift anymore. I open the app, the derailleur shows up and says battery is “good” but every time I click on it, it says “Bluetooth connection lost”. Cool, thanks for ruining a ride. I get to sit on the curb and troubleshoot while all my friends are mountain biking. There is a special place for whatever engineer decided a simple steel cable needed to be replaced by a battery+servo+bluetooth+phone+app+login credentials
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Poorly Made App

I don’t know why SRAM hasn’t invested in making a decent app. Connectivity is poor, in-accurate data, and limited usability. I expected better for an App associated with expensive components,

unreliable

wish i could give zero stars

Application pratique et claire

Je trouve cette application et clair pour retrouver les options (dérailleur…).
Les infos techniques de chaque sortie sont bien résumées également.

Dommage que l’application nous renvoie vers une page web à chaque fois qu’on veut consulter une sortie.
Et donc multiplier les onglets.

Pourquoi ne pas laisser d’la présentation dans l’application ?
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Response from developer

Merci pour vos commentaires. Bonne route !

Awful

Had to pull out of a race because I couldn’t shift due to a forced firmware update that failed over and over again. Why the hell would you make it so nothing works unless you have the latest patch??? Terrible, thoughtless developers, never buying a SRAM product ever again.

Ant+ functionality removed

It’s a shame you had this feature that a lot of people loved but decided to remove it and without even acknowledging it

Langue française

Pas possible d’avoir cette application en langue française. Ce qui est très difficile lors d’un souci technique ou même de la configuration. Dommage de vendre ce matériel en France sans pouvoir avoir d’explications.

Response from developer

Dans l'application, accédez à Paramètres > Profil du cycliste. Vous y trouverez l'option de langue. Nous vous prions de nous excuser pour la gêne occasionnée. Pour toute assistance, veuillez contacter notre service client à l'adresse apps@sram.com.

Bugge

Pas mal de bug pour avoir les blips et configurer les boutons bonus…une vraie galère

Response from developer

Nous travaillons constamment à l'amélioration de l'application. Nous vous prions de nous excuser pour tout problème rencontré. Veuillez contacter notre service client à l'adresse apps@sram.com pour obtenir de l'aide.

App does not work

Poor app. Gets stuck telling you to add a new bike

En français

Peut on obtenir une version française ?

Response from developer

Dans l'application, accédez à Paramètres > Profil du cycliste. Vous y trouverez l'option de langue. Nous vous prions de nous excuser pour la gêne occasionnée. Pour toute assistance, veuillez contacter notre service client à l'adresse apps@sram.com.

Battery status

Battery status is constantly going from green to red when I boot up the app. Drives me crazy.

I still get the green light on the bike itself when I test without the app but still this is ridiculous.

Update required…

You said you fixed the update bug and it did for a while then it came back on race day and refused to let me use it and kept repeating update 2.54.9 so I was stuck in climbing gear for my whole race.

Good buuuuuuut

I do like how quick it is to adjust gears it sure would be nice to micro adjust each gear individually. I was under the impression thats what I could do. Nope, one micro adjust for the whole range. Hopefully a software upgrade will allow that at aome point. Then this app would be a five out of five.
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Flight control data metrics???

Iv tried multiple times to get ride data but still am not able to get any results .
I believe it’s not letting the lockout to work during sprinting! I have to use manual mode..

Flight attend auto Modus funktioniert nicht mehr

Mit android hat alles funktioniert. Seit ich die ios app nutze. Kommt das flight attend system nicht mehr in den auto Modus und bleibt dauerhaft im override Modus. Somit ist im Prinzip das ganze System nutzlos.

Aus meiner Sicht liegt es daran weil der flight attend Button den man einem Controller zu weisen kann nicht korrekt programmiert ist.

Normalerweise kann man durch dauerhaften Druck des Controllers zwischen Auto und override um schalten. Das geht nicht mehr. Stattdessen kann man jetzt nur noch per Druck zwischen open, pedal und closed umschalten, aber man kommt nicht mehr in den auto Modus
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Response from developer

Wir arbeiten ständig daran, die App zu verbessern. Wir entschuldigen uns für etwaige Probleme. Bitte kontaktieren Sie unseren Kundenservice unter apps@sram.com, um Hilfe bei der Lösung dieser Probleme zu erhalten.

Zmiana języka

Jak developer ustronia zmianę języka mam chiński i nie mogę nic zrobić