Decent app
The St. Anne’s CU app overall is easy to use and has most features a banking app needs. Although I do think some UI changes would make the app more clean and intriguing to the eye, it gets the job done. My biggest gripe is that if you decide to change your password at any time, the app just consistently states that the new password is wrong. I have had this issue for a while where I create a new password, use it successfully for a week or so, and then out of nowhere the app just invalidates the password. Please fix this!
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Great when it works
The mobile app is fantastic when it works! with regularity, I am unable to login. Consistently inconsistent.
Genuinely one of the worst banking apps I’ve used
It is constantly glitching/wont allow me to sign in. It randomly locks me out. Says my password is invalid so I am forced to change it. I have never had this issue before with banking apps. I’ve never had to change passwords nearly as often as with St Anne’s. The bank itself is great and when I can actually get into the app it works fine. With how often I move money around, It has just become such a pain to get into for me I’m genuinely considering switching banks. This is something that is crucial to me.
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Credit union
Best credit union to deal with..your tellers are a pleasure to deal with ..
Unreliable
Stop resetting biometrics every update - the OTP emails never come through. Defeats the point of an app.
Unreliable
Constantly unable to login. Forced to reset password and the one time passcode emails never come through.
Hire a dev team onshore.
Hire a dev team onshore.
Awful app
Won’t let me make an external transfer. It let me make one once and now every time it ALWAYS says there is an error and to try again later.
Not impressed
Constantly seems down and as unreliable as having to call the automated line to retrieve your balance. This is information I need easy access to.
Doesn’t let you create an account/a month later still can’t create an account
When in person at the branch located near me, I asked the teller if there was a mobile app she said yes, and assured me it was easy to download and set up. Using mobile banking since its incarnation and did not expect it to be a glitch for any issues. I downloaded the app and deleted it multiple times because every time I type in all my information it says cannot be completed at this time and if you try to open it on a browser, the browser shows the screen cut off, so there’s no way to do it there either.
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Doesn’t let you create an account
When in person at the branch located near me, I asked the teller if there was a mobile app she said yes, and assured me it was easy to download and set up. Using mobile banking since its incarnation and did not expect it to be a glitch for any issues. I downloaded the app and deleted it multiple times because every time I type in all my information it says cannot be completed at this time and if you try to open it on a browser, the browser shows the screen cut off, so there’s no way to do it there either.
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Please fix bugs
The app does not save password. It makes me change it all the time. I know I am not the only one because I talk to others who have this app. I have removed it and reloaded it .
El excelente
Me gusta mucho, la recomiendo al💯
Helpful App Except for Mobile Deposit
I’ve been a customer of St Anne’s for some time. Their app has improved, however, the Mobile Deposit function has not. I have attempted on numerous occasions to take photos of the check I wish to deposit, without success. No matter how far I zoom out, or how far I zoom in, and no matter the light conditions, I’ve received an error message. I’ve been forced to take several checks to the bank to deposit, with no explanation given for why the mobile deposit function doesn’t work, other than sometimes it just doesn’t. It was a great function when it worked. Now it’s just annoying.
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Random downtime
It won’t always like let you use it
Log in issues
I have been unable to log in for 3 days now, I would normally give the app 5 stars, however, support is clearly minimal if its taking days to fix a log in issue.
Problem with photos for deposits
My ipad is supposed to be compatible with this app, but when I go to take photos of checks for deposit, the photo window is upside down and mirrored. Very frustrating to try to take the pictures and no way to report the issue to the developer or the bank.
Excellent Customer Service
Absolutely the best and most professional credit union, we are so happy here it’s just like the small family credit union!! Please stay warm and friendly…. We love St. Anne’s!!
Grateful
They are prompt and courteous.
Not Working
This app is so inconsistent. I cannot log into the app ever since the newest IOS update. This happens to me a lot every three months. It’s very frustrating.
This update
This update caused the app not to open, please fix it please. Peter
