Staff Airlines User Reviews

Customer Experience

Positive experience31.5% of reviews
Neutral6.7% of reviews
Negative experience61.8% of reviews

~ Based on 89 written reviews from the US App Store.

Is Staff Airlines Safe?

Staff Airlines: Non-Rev Travel appears safe based on user ratings. AppsHunter Safety Score for Staff Airlines is 93/100.

This assessment is based on 675 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.0% of ratings point to a safe experience
2.1% of ratings suggest some concerns
5.9% of ratings point to a risky experience

~ Based on 675 App Store ratings for Staff Airlines.

Is Staff Airlines Legit?

Staff Airlines: Non-Rev Travel appears to be a legitimate app. AppsHunter Legitimacy Score for Staff Airlines is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Need to be able to search via airlines as well as airports

Usable Airlines - While it allows certain airlines to show up automatically based on airline privileges, it’s not always correct. Also I have 2 kids flying for 2 different airlines. It would be nice to for me to list which airlines I want to see vice only seeing the 5X airline’s which are not necessarily correct.
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Response from developer

Thanks for the feedback. The permitted airlines list belongs to the airline, not to the account: it's the same for everyone at 5X, so it can't be tailored to one user. If the 5X list is wrong, send us the current one from your staff travel system at partners@staffairlines.com and we'll update it for everyone. Since you fly on benefits from two different airlines, the filter is probably not for you: switch it off and the results show every airline flying the route.

Essencial para tripulantes

10

Response from developer

Thank you. Glad it's useful for your trips.

Flight attendants

Very good

No Southwest Airlines

Southwest used to appear in all my searches, but I can no longer find most Southwest flights if it requires a transfer, and none through DAL, if it is the transfer airport for the flight I need. I have to look up flights on the Southwest app, write down all flights and connecting flights for each leg of the flight, then check each leg separately, and piece together an itinerary.
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Response from developer

We're sorry about this issue. We've fixed the bug and Southwest flights, including transfer routes through DAL, are now available again. If this resolves the problem, we'd appreciate if you could reconsider your rating. Thanks for your patience!

Love it!

Love this app! I can’t live without it, as a commuter. It’s accurate enough for me to rely on it for going to work or vacation. I’m always telling people how much better it is than some of the other apps out there. I’d love to see where it had “best chance” flights for the day for all airlines going all over anyway. Thanks!
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Response from developer

Thank you for the amazing review and for spreading the word! Great to hear you rely on us for your daily commute and vacation planning. Love your idea about "best chance" flights we'll take it into consideration. Thanks for the suggestion an safe travels!

Lasted 5 minutes on my phone now put $6

Don’t waste your time. Entered a sample request and it is no where to be found but token is long gone and when trying to answer nothing but error message .. a refund would be wonderful

Great app

I paid for the premium, totally worth it. I commute and need accurate loads. This app comes very close to the actual loads. You don’t have to wait for someone to respond to your post. You can see direct and/or transfers. Highly recommend to add this to your tools for commuting.

Response from developer

Thank you for the 5-star review and recommendation! So glad our app help you commute with confidence. Happy non-rev travels!

Stick with Staff Traveler

This app is dumb. It gives the exact same info you can get off ID90 or MyIDTravel but they charge you $40/year for the convenience of not logging in. They give you limited credits to request specifics for each class. They don’t even have people to answer requests from all airlines. Don’t waste your money.
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Response from developer

Thank you for your feedback. Staff Airlines offers estimated load factors and connection routes to help you plan standby travel with backup options. Plus, our airline agents are available to provide real-time load updates and staff listing.

Lifevest for cabin crews

Desde que trabajo en aviación, me salva la vida para reservar, conocer vuelos y lo más importante, ver la cantidad de asientos disponibles para elegir entre una conexión y otra.

Unreliable

I commute regularly and was looking for an app that could enhance my planning when using other airlines. Using the free trial, I planned on a sector that had two flights showing 7+ the day prior to travel. Based on previous experience, I knew this level of data could be fickle but persevered. Sure enough, checking in I was advised that both flights were full and there were 4 staff on standby. Yes, you can sign up for additional data relying on airline staff to provide a better indication but that’s not a process I wish to use. Free trial cancelled, might work for some but no data is probably better than invalid data.
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Schedule

Love the new update! The only problem I encounter is, on the new tap schedule you can only see what is happening 'today' not having an option to go at least 24/48 hs ahead

Double Pay on subscription

The app is helpful, but customer service wasn't. I double paid the subscription; I emailed Apple and said it was refunded, but nothing was received, I emailed again, and no reply at all. otherwise, I like the app.

Last several weeks

For the last several weeks I am unable to open the app… my phone is updated… the app is updated… would you be able to guide me how to use the app? Thank you!

Response from developer

Hey there! Please email us hello@staffairlines.com more details about the issue so we can help fix it. Thanks.

Keep on crashing

Downloaded the app but it keeps on crashing. I cannot even get to the welcome screen. For the record I have an iPhone 15 so I don’t think it comes from me

Response from developer

Thanks for your feedback. Please email us hello@staffairlines.com more details about the issue so we can help fix it.

Transfer flights not showing

Just subscribed as the app was very useful but transfer flights are not shown anymore? What is going on?

Poor information at best

The app has a number of major flaws:

1. It includes airlines your airline does not have agreements with and omits airlines that you our airline does have agreements with.

2. The availability results are vague to the point of meaningless.
9+ is not the same thing as 16 or 33 or 40+ that another major standby app provides.
If you’re planning a Flight a week out and it says 9+ that doesn’t tell you much. But when another app will tell you 22 seats then that’s more meaningful.

It’s a waste of money.
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Laughably bad

Subscription for what? Made 2 requests for US based airline - both ended up experiencing with no answer. Ended up listing on airline with “good” chances and didn’t get the seat. Then listed on “bad” chance airline loads estimate and I got the seat. It just inferior to staff traveler app in every way.
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Laughably bad

Subscription for one? Made 2 requests for US based airline - both ended up experiencing with no answer. Ended up listing on airline with “good” chances and didn’t get the seat. Then listed on “bad” chance airline loads estimate and I got the seat. It just inferior to staff traveler app in every way.
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No support

The app is decent and useful. I signed up to be an agent and provide loads for them, and that system is not great. It is hard to find any contact information for support, and I didn't get an answer to the email that I sent when I did find contact info

Response from developer

Thanks for the feedback! We replied to your email with answers, but no follow-up yet. We hope now all’s well! If not, reach out at hello@staffairlines.com. Agent system updates are coming soon.

App won’t load

App crashes immediately