Bad
Several issues. As so many lazy programmers do, cut the crap with the lack of description of what, if anything you idiots tried to fix in an update. Be specific, because those generic ‘bug fix’ is not just getting old, it is also insulting.
Next issue- the app is very slow to load, and even slower to log in and actually BE USABLE. Isn’t that the whole point of an app - end-user functionality??? Or did you hire the recently fired zombies from FB?
Next issue - the text search is worse than useless - the app is trying to search for matches ON EVERY KEYSTROKE!!! Slow response does not even begin to describe it. And, since there is no functional ’type-ahead’, text searches are an exercise in futility.
Last - don’t insult me, or any other review with the canned reply that you are looking into it - just DO IT!!!
Next issue- the app is very slow to load, and even slower to log in and actually BE USABLE. Isn’t that the whole point of an app - end-user functionality??? Or did you hire the recently fired zombies from FB?
Next issue - the text search is worse than useless - the app is trying to search for matches ON EVERY KEYSTROKE!!! Slow response does not even begin to describe it. And, since there is no functional ’type-ahead’, text searches are an exercise in futility.
Last - don’t insult me, or any other review with the canned reply that you are looking into it - just DO IT!!!
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No Apple Pay. Annoying chat bubble.
Thank you for letting me place an order in “guest mode” so I don’t need to sign up for yet another account. I’m not a business, I don’t order from you every week.
It would be even more convenient if you would integrate with Apple Pay, so I don’t need to manually fill in my credit card and billing address.
Also, what’s with that red chat bubble that pops up on EVERY screen, right in the middle? Put it somewhere in a corner where it doesn’t cover up what I’m trying to buy.
It would be even more convenient if you would integrate with Apple Pay, so I don’t need to manually fill in my credit card and billing address.
Also, what’s with that red chat bubble that pops up on EVERY screen, right in the middle? Put it somewhere in a corner where it doesn’t cover up what I’m trying to buy.
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Terrible app only use is to track your data
It’s a terrible app, the keyboard lags and half the items I try to buy are not available. My rewards don’t show up half the time. I end up using the desktop version to get stuff because it lets me. Honestly feels like this is just staples jumping on the band wagon of harvesting personal data. 10 years too late. If you do down load this app, turn off tracking. Only positive is the weekly coupons but even then they aren’t really that great. I can’t even submit a print order, I have to use the website. This app needs a ton of work, like actually effort put into it.
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Captive marketing tactics
Placed my first order with staples online. After the credit card was charged, but before being able to see the confirmation number/receipt, I was FORCED THROUGH NO LESS THAN FIVE SCREENS to decline additional stuff!!!! Warrantee was not one of them mind you.
That space between the card being charged and the receipt soured the first impression. Has that happened prior to charging the card the sale would have been lost. Terrible cheap tactics.
That space between the card being charged and the receipt soured the first impression. Has that happened prior to charging the card the sale would have been lost. Terrible cheap tactics.
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Horrible App and Website
I was trying to print out some flyers and some art prints and postcards and the website and the app all have the circle of death and then say gateway timed out. Not only that but every time i close browser, refresh screen, or even try to power circle devices it still doesn't get me to the checkout page. Ive been trying to get something printer for over 4 hours now this is a total inconvenience and horrible expirience definitely lost me as a customer for sure.
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Yikes
This app looks nice but you can’t swipe to go back (!!!), the back button when it’s visible, is all the way at the top and will move around to different positions, sometimes it doesn’t work and won’t take you back further and sometimes it’s not there at all!! On top of that, this “app” is clearly just a wrapped web view and it shows unfortunately. It’s so bad you can see the horizontal scroll bar appear at times (it clearly shouldn't) in this “web view”.
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App Is Missing Basic Functionality
The app pretty much only works as a price checker or rewards card access at this point.
When logging into your account, if you try to do any account reset options (resetting password, etc), it sends you a confirmation link to your email. That’s fine. But then clicking the link takes you back into the app…. Which then doesn’t have anything to help you complete the reset process.
There isn’t a visible way to check order status from the account screen in-app. If you click the link in the order confirmation email, it redirects you through to the app, which again then has no helpful information. I had to delete the app in order to use the Staples website on my phone, which more than defeats the purpose of having the app.
When logging into your account, if you try to do any account reset options (resetting password, etc), it sends you a confirmation link to your email. That’s fine. But then clicking the link takes you back into the app…. Which then doesn’t have anything to help you complete the reset process.
There isn’t a visible way to check order status from the account screen in-app. If you click the link in the order confirmation email, it redirects you through to the app, which again then has no helpful information. I had to delete the app in order to use the Staples website on my phone, which more than defeats the purpose of having the app.
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Response from developer
We apologize for the inconvenience and are working diligently to correct this issue. Version 14.0 is now available with an updated user experience.
Seriously ?
Great idea, poor execution. Spent twenty minutes choosing a pick up store after selecting a store 6 minutes away as MY STORE. They wanted me to drive 1,000 miles to Massachusetts. A fine state and above average store, no doubt. Why was it so difficult ?
I had to enter my address and card information three times. Not that it was rejected, just wanted me to exercise my typing skills. Just what this cranky 73 y.o. man doesn’t need. Seriously ?
I had to enter my address and card information three times. Not that it was rejected, just wanted me to exercise my typing skills. Just what this cranky 73 y.o. man doesn’t need. Seriously ?
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App is not user friendly.
I wasted an hour trying to order toner OR order toner for curbside pickup. I kept running into dead ends or dead links. I finally called two stores and spoke to a real, live person, who checked stock for me. This will be my future recourse in all cases. I ended up ordering on line for home delivery in 0-3 days, but was unable to claim the $45 waiting for me in the Rewards section. I have been unable to access these rewards when paying in person at a store location as well.
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Sloppy and unorganized!!!!
If your looking for an app where you can make shopping online quick and painless your in the WRONG place. The categories are so jumbled up that your spend 4x longer looking for anything that you need then you ever should. And searching for a specific product is even worse because the results give you every product available that has any one part of what you searched. I looked up DJ equipment and had microwaves and tv stands in my search results. The apps just like the store itself a joke and a giant waste of time.
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Got to be honest, guys.
After checking out some other outlets and stores, Staples was a breeze. Have bought computer and later nice printer and both were delivered the next day. Someone said there stuff was stolen. How is that Staples? Move in a better neighborhood or take care with delivery directions.
Interface and store selector are major pitfalls
1. The color choices are too bland and pale. They are very hard to see. There is no readily apparent way to change the appearance.
2. The store locator goes into an extremely long lasting loop when activated., errors out and won’t allow a store to be selected.
3. The linking process between an online account and a rewards account is cumbersome and restrictive.
2. The store locator goes into an extremely long lasting loop when activated., errors out and won’t allow a store to be selected.
3. The linking process between an online account and a rewards account is cumbersome and restrictive.
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Shopping at on-line staples
I have only had great experiences with shopping at staples on line. I have used Staples for my jobs for years and the service and products were always top of the line. Now I use Staples for my own business while retired and still continue to receive excellent service and top quality products. Thank you.
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The Staples app could be improved
This app isn’t really that user friendly. I rarely see my rewards on it, and it never shows my 5 picks as a Plus member. I had to log in via my laptop to make the 5 pics and still can’t see them on the App. My ink rewards show sometimes and not.
Besides that, ordering once you find what you need is easy.
Besides that, ordering once you find what you need is easy.
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I'm going back to Office Depot
This app is the pits. I tried twice to enter my credit card information, and error messages come up, saying that the CVV number isn't there when it is. Judging from some other comments here, I'm suspecting it's because I chose not to in the settings keep the payment information stored in the app for future purchasing, but I will not do that, especially for a company like this. I then called up CUSTOMER SERVICE which of course was outsourced to some other country to someone with an accent I could barely understand, and he offers to take the order by phone. After doing so, I asked him why isn't my order in the app so I can see if it is correct and also get the tracking information because it's coming in a couple of days. He lied to me and says he will tell the technical support people that it's not showing up in the app along with the other problem of the credit card feature not working. Then I read another comment here saying only Staples online orders show up in the app! The one I placed over the phone won't even show here, and I need that info in my app so I can remember what I bought and when so I know what I have bought & put in stock, and I only like to use apps to do that! I am not signing into their crappy website to see if there are any orders missing from a long list, that isn't happening!!! When this order arrives, that will be my last one! Goodbye STAPLES!
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Canceled every order, hope they fixed it.
Every time I buy something it say my order got canceled after they took the money out of my account. Then take five days to put it back. If they didn’t fix it this time then I be back here comments on it.
Terrible on line ordering service.
Terrible website and service. I ordered ink cartridges for my Canon MP530 printer. Before finalizing the order I called the local Staples store to ensure that I was correctly using the Staples App before finalizing my purchase. The Staples representative said that I was and so I completed the purchase. In my order I also purchased a copy of Turbo Tax. I then received an email informing me that my order was ready for pickup. However, when I arrived for pickup I was told the only item available was the Turbo Tax and the ink cartridges would not be available until the end of April. With Covid 19 I try not to make any unnecessary trips so to waste my time with Staple is more than frustrating. I will not shop at Staples again. If I could give Staples a score of zero I would.
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Grrr. Frustrating app.
When placing an order, the app closes down. I placed an order and when the app closed down, I reopened it. I checked my orders and the printer ink was not there so I tried again. And again. Next I deleted and reinstalled the app. I tried twice more. Same thing happened. It wasn’t until the next morning that I received four email confirmations. I cancelled one of the orders and all four cancelled. I don’t trust the orders were really cancelled so now I have to figure out how to reach customer service. Beware. The app is horrible!
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Low Inventory
Staples did not have my ink in store and salesperson said I could order from website.
They did have Canon black ink but not color ink. Waited over a week to send order with color but never had. So order some Hammermill Copy Cover I use for greeting cards, so I would not lose my coupon.
I guess COVID has affected stock too. I do love Staples, and used their laser printer for pictures
Which is very reasonable.
BJS
They did have Canon black ink but not color ink. Waited over a week to send order with color but never had. So order some Hammermill Copy Cover I use for greeting cards, so I would not lose my coupon.
I guess COVID has affected stock too. I do love Staples, and used their laser printer for pictures
Which is very reasonable.
BJS
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Love free the shipping!!
I was a customer of another paper store but it was far and if I wanted it shipped I would have to pay but since I found staples right around the corner I love it!!! FREE SHIPPING is empressive!! And no minimum!! And sometimes you can get it the next day!! It’s so convenient either way pick up or ship I love my new store.
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