No longer works?!
Is there a replacement? 5G?
Worthless App!
Last night I top-up $20 to my main credit, this morning I also top-up $10, none of them work.This StarHub Prepaid App does these things on purpose to annoy me. Worthless App ever happens!
Mandatory updates too often
Every 2 weeks or so, the app requires mandatory update. Followed with re-login and all of the hassles. I only use this app to top up my balances, and there aren’t many things that you can do with the app anyway. What’s with all of the updates? Why can’t they just create a simple app and only require updates for extended features?
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Why is this app always malfunctioning?
Oh yeah, it’s Starhub.
Bad Version, can’t even use ??
This new version Crash my App !
Frozen, can’t even log on ??
Just ask for agreement, start tour & when let’s start, it hangs !! Frozen
Frozen, can’t even log on ??
Just ask for agreement, start tour & when let’s start, it hangs !! Frozen
Worst App Ever
Every time I try to use the app it is frozen. I had to wait a century for it to prompt between the Login page or the Error message.
Can’t even properly top up my balance now.
Can’t even properly top up my balance now.
awful app, expensive service
the app never works properly for me outside of singapore. data is expensive, and if your plan runs out they charge an exorbitant amount for data to run through your balance as quickly as possible. international calls are very expensive. avoid starhub :/
Stop asking me to re-login!!
Why do I have re-authenticate every time you update your app since I am still using the same device? I am using your prepaid SIM card in a mobile wifi device for my kids and it is tedious to get the OTP every time you upgrade your app.
I have renewed the prepaid plan a number of times and I think I am a low risk customer. Time to go looking for another prepaid provider…
I have renewed the prepaid plan a number of times and I think I am a low risk customer. Time to go looking for another prepaid provider…
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Awful to use and never up to date
balances are never current and data offers are misleading and convoluted
Logging in again, again and again
Hi Starhub team, I don’t understand why do I need to login with OTP every time you decide to upgrade the app.
I am using the same device to purchase the exact same plan every month… 🤷🏻♂️ Then I am prompted again to enter the payment’s OTP… which is silly. It is me!!
I am using the same device to purchase the exact same plan every month… 🤷🏻♂️ Then I am prompted again to enter the payment’s OTP… which is silly. It is me!!
Login repetition
The app broadly used to work, but with the latest feb 2023 release you’re constantly requested to login and remember your hub ID credentials every time. So tedious. And the constant flow of ads is ridiculous.
App doesn’t work at all
After you accept the terms and conditions, the app just gets stuck at the lime green splash screen, and never loads past that. I’ve tried several times before finally giving up and uninstalling the useless app
Mandatory updates too often
Every 2 weeks or so, the app requires mandatory update. Followed with re-login and all of the hassles. I only use this app to top up my balances, and there aren’t many things that you can do with the app anyway. What’s with all of the updates? Why can’t they just create a simple app and only require updates for extended features?
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Terrible
App doesn’t open, stays frozen on green StarHub page
Doesn’t load
The app no longer loads beyond the landing splash page. Im unable to top up my prepaid and risk the number being cancelled.
Pls don’t update when I want to use you!
Whenever I want to check my balance, this app requires an update. Even Windows does not do this anymore! Annoying
Keeping freezing and crashes
This version keeps freezing and crashing, making it impossible to use.
Is it necessary to force update?
Without update it is not possible for prepaid client to use the app. What alternative is there to top up for prepaid?
Network Not Available
No matter how many restarts and app installations, the app will not open because network is not available.
Infinite OTP trap
First, BEWARE: the “free data” they advertise is local (for use in Singapore) only. Second, and worse, this app has a built-in infinite OTP trap, where, if you bought the SIM for use with a portable WiFi device, you’d better pray for free public WiFi access somewhere because it’s impossible to receive the OTP without it. You have to take the StarHub SIM out of your WiFi device, put in into an unlocked phone, connect your phone to another WiFi, verify the OTP, then put the SIM back into your WiFi device. This app will force you to do this at least three times per day. StarHub Support will also insist on you restarting every device every single time you do anything, which will trigger yet another OTP verification. Good luck enjoying your vacation with this unreliable and terribly designed app!
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