‘Upgrade’ cut me out of app
The app was ‘upgraded’. You now require a fancier phone to access it! I’m cut out…
The app make insurance easy
We changed from a broker to State.
The State app makes handling your own insurance so easy.
Renewals are simple as is checking insurance cover and printing documents when required.
The State app makes handling your own insurance so easy.
Renewals are simple as is checking insurance cover and printing documents when required.
Can’t get into app as requires me to buy a new phone. Not good enough. My iPhone is an 8Plus
Why do they upgrade app to only be accepted by IOS17 or higher. This is unacceptable.
Not easy to pay online
Six attempts at getting emailed security number to login. Ten minute expiry, most were well under that. Number expired reported back, needing re log in etc etc. It took far too long. Payment was easy, once I got there.
Rubbish
You cannot add a driver on the app .you fill in all the form and then it’s says ring us 😡and then when you ring they have no record of the form and you have to go over it all again 😡
Not that useful
Still need to contact State Insurance to make any changes, which wastes my time, is confusing and impractical. Catch up with the times please
worst experience
I've had the worst experience- I've been waiting almost 10 days for my claim, and they still say it's processing
Outstanding customer Service
What can I say as a new customer to state my overall experience has been absolutely phenomenal. Very professional customer service from the start . Thank you very much from a very satisfied customer
Fed up with increases
Been a loyal customer along time and have been happy with the way claims have been dealt with but the excessive increase in premiums for certain cars and now homes has eroded my loyalty and subsequently I will be going to market for all our insurances.
Slow and Hard to login
Just look like a very old app. It keeps logging me out and showing wrong password everytime I try to login.
Customer service is unfriendly. It always takes a long time to wait to be able to speak to a real person.
Customer service is unfriendly. It always takes a long time to wait to be able to speak to a real person.
Reviewing current policy
Can only view 2 of the 4 pages
Useless app
All I need is to access my policy renewal docs, see what I’ve paid monthly and export the document to my accounting system. Not easy!
Viewing information
It would be better if in your summary section showing the various policies that the monthly or weekly or fortnightly or annual premium paid is also shown. It’s painful going through three screens and scrolling 5 pages to find out each one.
Transaction history
You can view the payment schedule in the policy docs. Be good to clearly see a payment transaction statement in one place as I can see a total On my bank statement but I have to try and work out what policies were paid in the one transaction. This was confusing as every month I pay $198.91 for 3 policies - today $107.36 went out. When queries with your rep they said $95.18 and $65 were paid today - this doesn’t add up…. Was has actually been paid is $65 for the car and $37 for the Vespa but nothing is showing for the house…
This has wasted my time, a phone rep and a chat rep….
This has wasted my time, a phone rep and a chat rep….
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Maybe one of the worst apps I’ve ever used
Round and round in circles to find or do anything. Log in a million times. Get nowhere and then told to phone. Absolute waste of time
New addresses not found in app
Tried to add car insurance couldn’t because my new address did show up on address finder, no options to manually add. Phone to get added, and app and website don’t talk so now new car policy document later not showing up on app. User experience very poor
Issues
Can’t edit the drivers on my car policy through the app or locate link to policy wording anywhere. Get it sorted.
Policy visibility
Now that a proposed renewal policy is live on app, I cannot see the current active policy.
Car Insurance
I have been with State many years, however trying to update amount insured and excess, has, to date, taken me 4 phone calls (fortunately the last was brief), and I’m assured that my requested actions have been taken, policy updated, and premium has been received. However this does not reflect on my online policy - surely this is where one would check that insurance is up to date! And paid! (Payment was made over 1 week ago, before due date). I’m told State are ‘migtrating’ to a new system.
Not good enough State. All through this exercise you keep sending me emails “how are we doing”.
Not good enough State. All through this exercise you keep sending me emails “how are we doing”.
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Frustrating Experience, Stick to the Browser
"This app is incredibly frustrating to use due to constant logouts and unnecessary password reset prompts, despite knowing my passwords. It's simply easier to access the state insurance website via a browser. Moreover, the lack of support from the email center adds to the frustration. Hoping for improvements soon."
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