Average execution of an excellent idea
The good: Make some money and get held accountable for keeping up a very healthy habit. The results during a challenge can be a little confusing, who has failed etc, but couldn’t be made much clearer imo.
The bad: Fees and unfair currency conversion rate from PayPal infuriating but not their fault, another payment method apparently on the way. The Pro subscription seems very overpriced, and could reduce ROI as high-output users can join multiple challenges. Cited 60% ROI when joining a challenge disingenuous at the very least. Some users clearly appear to cheating, doesn’t seem to be a way to report them.
Response from developer
Hello! This is genuinely useful feedback, thank you for taking the time. You are right that the results screen could be clearer about how a challenge finished and how the reward was divided, and that is something we are working on. On the projection, it is an estimate based on how similar challenges have finished before rather than a figure anyone is owed, and your point that it needs to read that way on the join screen is fair. The PayPal conversion side is the one we have the best news on, we are moving to a new payout provider that should cut those costs significantly for users outside the US, and it is close. If you have seen something that looks like cheating, send the details to support@playsteppa.com and a person will look at it, we do review step data for integrity.
Scam
Response from developer
Hello! We would like to look at this properly rather than leave it here. Every step comes from Apple Health, and if steps are not counting the cause is usually on the Apple Health side, either a permission or a wearable that is not syncing, and that is fixable. Email support@playsteppa.com with the challenge and the dates, along with a screenshot of your step counts in the Apple Health app, and someone will check your records against ours. We want to make this right for you!
App is working now
Great
A lot of the steps don’t load in real time
Response from developer
Hello! Two things usually cause that. First, pulling down to refresh on the home screen brings in a fresh count straight away rather than waiting for the app to sync on its own. Second, if you use a wearable, most of them send steps to Apple Health in batches rather than continuously, so the delay is happening before the data reaches us. You are also on an older version, so updating in the App Store is worth doing first. If it keeps happening after that, email support@playsteppa.com and we will look at your setup.
