Unforgiving Refund Policy, Even Before a Challenge Starts
I accidentally joined the wrong challenge and withdrew before it even started. I then joined another challenge and paid a second entry fee.
Steppa refused to credit my original payment, explaining that once you join, your entry is forfeited if you withdraw—even before the challenge begins.
Their in-app FAQ says “quitting partway forfeits your entry,” which I reasonably understood to mean quitting after a challenge had started. Even Steppa Support acknowledged that the wording could be clearer.
I requested a credit toward my second challenge, not a cash refund. After escalating my request to a supervisor, Steppa still refused to make an exception for an honest mistake.
I understand that companies need rules, but this policy seems unnecessarily harsh, especially when the challenge hasn’t even started and the customer has already paid to join another one.
Potential users should be aware that once you join a challenge, you may lose your entire entry fee if you change your mind or make a mistake, even before the challenge starts.
Based on my experience, I cannot recommend this app. I plan to stop using it as soon as I finish the challenge I’ve already paid for.
Steppa refused to credit my original payment, explaining that once you join, your entry is forfeited if you withdraw—even before the challenge begins.
Their in-app FAQ says “quitting partway forfeits your entry,” which I reasonably understood to mean quitting after a challenge had started. Even Steppa Support acknowledged that the wording could be clearer.
I requested a credit toward my second challenge, not a cash refund. After escalating my request to a supervisor, Steppa still refused to make an exception for an honest mistake.
I understand that companies need rules, but this policy seems unnecessarily harsh, especially when the challenge hasn’t even started and the customer has already paid to join another one.
Potential users should be aware that once you join a challenge, you may lose your entire entry fee if you change your mind or make a mistake, even before the challenge starts.
Based on my experience, I cannot recommend this app. I plan to stop using it as soon as I finish the challenge I’ve already paid for.
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Make a Challenge, Pay For It, Watch it Disappear Right After
First of all, this app is supposed to encourage walking. Yet there is no reasonable challenge out there for a beginner. Everyone wants to walk over 6500 steps in four hours each day. It makes no sense whatsoever. If you’re trying to encourage individuals to begin their walking journey, then you should have challenges that encourage this mentality. So, with that in mind, I created a realistic challenge where a person could walk 3500 steps a day for 14 days. I paid the money to create the challenge, and then after I press submit, the payment was accepted and the challenge disappeared. Nowhere to be found. Thankfully, I copied the link so I was able to search for it again and guess what if you want to join the challenge the payment isn’t accepted. So they basically stole my money and refused to post the challenge. An absolutely abysmal app that I do not recommend to anyone out there. I will search for better walking apps than this.
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Please available on Android too
Please available on Android too
Not releasing my money!
They won't let me get my money out. I emailed support and the said "paypal is having problems" but this was a week ago! And now they won't reply to me
Good concept
Great concept, but when I discovered my state didn’t allow $ challenges, I wasn’t allowed to deactivate and have my fee refunded. Pay very close attention before you use
Lack of transparency
I really liked this app when I first installed it. Payouts were good, challenges were fun. A few weeks ago they implemented an update to catch the cheaters and all of a sudden payouts started going down. Most recently, two days ago, I can ni longer sign up for challenges because “paid challenges aren’t available in my state”. I was given no warning of this change and no offer at all refund for buying Steppa pro for a year when I can only get the perks for a month.
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⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Mykola Mykola
Super slow customer service, no solution to issue
Addictive
I’m pretty steady and committed to my 10,000 steps a day but this app just ensures that I get it done!
BEWARE! No Customer Support - Randomly loses Apple Health connection.
If you don’t open the app or check it very often multiple times throughout the day it loses the Apple Health connection and now failed a challenge without reconciling the data…. Please fix this
UPDATE: No Support is available for this company/app. Do not recommend!
UPDATE: No Support is available for this company/app. Do not recommend!
Great app
I’ve never been so committed to walking
Amazing app!
Recommending to everyone
My newest obsession
This is the only app that has gotten me to exercise consistently postpartum
Steppa Pro expensive
I’ve done 2 challenges so far and was very satisfied with App and very proud of myself that I wanted to do more than one challenge simultaneously. So I contemplated upgrading to the Steppa PRO for 99€ a year. Literally one day later when I decided to upgrade to Steppa Pro, the price had gone up to €129,99.
Why such a huge jump overnight? Is it even worth paying that much? Do benefits of having the Pro also increase?
Why such a huge jump overnight? Is it even worth paying that much? Do benefits of having the Pro also increase?
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Ehhh
Something doesn’t seem right we had nearly 60 people knocked out of a challenge then it switched to 7 people knocked out if Steppa is stealing from us you can bet their will be a law suit
Great potential terrible app - SCAM
I’ve been using Steppa for just over two months and every single challenge I’ve taken part in a day full short as my wearable doesn’t sync. I’ve contacted them multiple times about this but there was no resolution. I’ve lost over $100 and they’ve offered me a $20 promo code which is entirely unacceptable. This could be a great app if they fix their bugs and issues.
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IMPOSSIBLE TO WITHDRAW MONEY
BEWARE! This looks like a scam it’s been days I’m unable to take my money out.
Customer service is ignoring my requests.
I feel scammed and can’t believe I fell for it. It’s almost $370 dollars out of which $300 is what I deposited to play.
Customer service is ignoring my requests.
I feel scammed and can’t believe I fell for it. It’s almost $370 dollars out of which $300 is what I deposited to play.
Scam
It's like a casino. Everyone knows casinos are rigged even when they let you win a little. This app makes you think it's a fair game based on your own effort, but it's not, because they control the count. The step count literally goes down as you stare at it. They said the newest update was to stop cheaters but since then I've lost way more games than before, even when I hit my goal.
Drastic undercount. I counted my steps myself and when I'd walked 1,000 it showed like 200. Tried walking and running way past my goal to make up for it and it still didn't count.
And the steps it does track get manipulated down. My watch showed over 13,000, Steppa graded the day at 12,985 and I was disqualified. Then the step count on my phone dropped too so it messes with your data outside the app as well.
Support is just a bot on repeat. Asked for a refund and basically got "oh well, try emailing."
Worst part is I've actually walked less since starting this app because you spend all your time checking if it counted your steps instead of just moving. Says it helps you stay accountable but they take your steps then blame you for missing your goal. Tech is supposed to make things better. This doesn't, and I think they know it. Don't let this app undo whatever fitness discipline you already had.
Drastic undercount. I counted my steps myself and when I'd walked 1,000 it showed like 200. Tried walking and running way past my goal to make up for it and it still didn't count.
And the steps it does track get manipulated down. My watch showed over 13,000, Steppa graded the day at 12,985 and I was disqualified. Then the step count on my phone dropped too so it messes with your data outside the app as well.
Support is just a bot on repeat. Asked for a refund and basically got "oh well, try emailing."
Worst part is I've actually walked less since starting this app because you spend all your time checking if it counted your steps instead of just moving. Says it helps you stay accountable but they take your steps then blame you for missing your goal. Tech is supposed to make things better. This doesn't, and I think they know it. Don't let this app undo whatever fitness discipline you already had.
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Love it!!!!
Super motivating and so much fun❤️✨
App great - but be warned
Be aware that when you sign up, they offer a “free” pro subscription. Even offering to notify you your choice of 2 or 3 days ahead of any charges. No notice. Just got charged $120 for a year. Then went to resolve it and all they offer is ai support. So DON’T take the “free” deal. It’s a bummer because it’s a great concept, great app. I’ve completely changed my fitness because of it. I might have even paid the monthly amount given the option but now, I’ll never pay for it. I feel scammed.
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