Stop & Shop SCAN IT! Mobile User Reviews

Customer Experience

Positive experience8.2% of reviews
Neutral6.9% of reviews
Negative experience84.9% of reviews

~ Based on 159 written reviews from the US App Store.

What users say

Is Stop & Shop SCAN IT! Mobile Safe?

Stop & Shop SCAN IT! Mobile does not appear safe based on available data. AppsHunter Safety Score for Stop & Shop SCAN IT! Mobile is 44/100.

This assessment is based on 256 user ratings, with an App Store average of 2.1/5.

Safety Analysis

19.9% of ratings point to a safe experience
9.0% of ratings suggest some concerns
71.1% of ratings point to a risky experience

~ Based on 256 App Store ratings for Stop & Shop SCAN IT! Mobile.

Is Stop & Shop SCAN IT! Mobile Legit?

Stop & Shop SCAN IT! Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for Stop & Shop SCAN IT! Mobile is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Barely works

The app crashes after each item scanned. I have to re open, confirm resume order and scan the next item. It also would not accept my pin so I could t pay within the app.

Frustrating!

I hope they fix the bug that makes the ap shut down after EVERY. SINGLE. SCAN. Also not clear how to access the digital wallet for payment purposes. Think I’ll be shelving this ap for a while until it improves.

Stopped working

Used to love this app to scan as I go. Now it shuts down and has to be restarted after each item scanned. Please fix this!

Nice idea poorly executed

You would be better off not using this app and utilize the scanning guns in the store instead. It constantly crashes after each scan and if you do make it to the checkout 8 times out of 10 you will get audited which would require you having your physical Stop & Shop card to get audited

Please fix repeated crashing

This is a great replacement when all the hand scanners are charging. But now it crashes every time an item is scanned. Please fix!

Sucks now

This app was great once upon a time. Now it sucks. It crashes after every single scan. It hasn't been updated in 7 months and no new tool. This app was
Why I shopped here. Now I'm going elsewhere... like Hannafords or Market Basket.

Awful

It crashed every time I scanned something. Then I’d restart it, wait for it to reconnect, clear a prompt to resume my session, and do it all over again. Really inexcusably bad. I only used it because the touch screen on the store device was not working and I really hope I never have to use it again.
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What happened!!

Worked great for years, now crashes after 1 scan! Then relaunch resume you shopping and it crashes after the next one. Fix it!
They keep updating the regular Stop and Shop app, why not fix this one!!!

FIX THE APP!!!! Cmon! Crashes every scan!!!

5/30/26: Still broken. It’s gotta be abandoned at this point. They can’t be this lazy or incompetent, can they? 4/4/26: FIX THE APP!!!!!!!!!!!!!!!!!! Crashes on every scan!!!!!! Cmon already!!!!! Wake up!!!!!! Ridiculous!! Update 3/13/26: App is crashing after every item I scan. Have to reopen after each scan. So annoying! Please fix! Update 4/25/25: Have to be fair, the app has worked great for the past couple months. Would be nice if they did some updates to improve it like, call me crazy, a login button. Not sure why my reviews for this app disappeared but the app is terrible. Why no updates in 3 months? Like others I can no longer connect to wifi since ios18. Why is there no login? Only way to login is to add a coupon which prompts the login. What’s the point of storing my payments since that feature doesnt work?
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Doesn’t Work

I have to close out and reopen for every scan. The store response is that it’s a bug in the app

App crashes whenever I scan anything

The app crashes every time I scan something. The only way I can use the app is by turning on Multi can, scanning 1bor more items and then turning Multi can back off. If you go to the stop and shop Feedback screens via the app store, that fails too so you can't give any feedback.

Where are the developers?

The app crashes constantly. At this point is useless.

Crashes Constantly

App crashes after every scan. Iphone 16 with latest OS. Been doing it for over a month.

Still crashing

Still effed up as of 5/17/2026

Constantly crashes

Keeps crashing every single time I scan an item and I have to open the app again and resume my cart. Every 👏 Single 👏 Time 👏

Constant crashing

The app would be great if not for the constant crashing after every single item scan. I check if it has been fixed every few months but the experience is the same. It would be a huge convenience if they got it working.

Disconnects when scanning

It worked great at first. Within the las month or so it stared to disconnect every single time I scan an item. Then I have to login and resume. I won’t use it at all if the store isn’t too busy. Disappointing

Crashes after every single scan

Single worst app I’ve experienced in the past decade. Zero usefulness. This shouldn’t be available for download it’s so bad

Please fix this app

This app crashes every time you scan something. How can this not have been fixed yet?? If it worked, it would be great, but right now it’s very frustrating.

Used to be great crashes every time now

Please fix this app give us an update. crashes every time you scan an item.I loved the app. it used to be able to pay automatically without going to a cashier, but that's not working either