Crashes after every item scanned
After an item scans the app doesn’t close but goes into the background. When I go back to it, it says “preparing your shopping trip” and that takes a while. Then it asks me if I want to start a new order or resume. After every single item scan. I keep seeing if there is a new version to fix this. I’ve contacted their customer support. No improvement. And I should add I keep trying the app because the self scan guns in the store are horrible. Also heaven forbid they want to do a quick scan on you when you use the app. Guess what? It doesn’t work, so you have to go and get a self scan gun, which doesn’t work. In this day and age I can’t believe how bad their technology is. Not saving me time or money.
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Glitchy but convenient app
When I first downloaded this app it worked fine as long as the store wifi was good. Several months ago it got glitchy. Every time I scan an item it shuts down & I have to reopen the app, wait till it ask to resume shopping, scan the next item & repeat this process with every item I buy. I have tried removing & downloading it again, all updates are done. This is frustrating & takes me longer in the store. Otherwise I love that I can use an app on my phone rather than the scanning guns in the store. I also love that I can scan & pack my reusable bags as I shop! This is a huge time saver, things are packet as I like & checkout is a breeze!
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Barely works
The app crashes after each item scanned. I have to re open, confirm resume order and scan the next item. It also would not accept my pin so I could t pay within the app.
Frustrating!
I hope they fix the bug that makes the ap shut down after EVERY. SINGLE. SCAN. Also not clear how to access the digital wallet for payment purposes. Think I’ll be shelving this ap for a while until it improves.
Stopped working
Used to love this app to scan as I go. Now it shuts down and has to be restarted after each item scanned. Please fix this!
Nice idea poorly executed
You would be better off not using this app and utilize the scanning guns in the store instead. It constantly crashes after each scan and if you do make it to the checkout 8 times out of 10 you will get audited which would require you having your physical Stop & Shop card to get audited
Please fix repeated crashing
This is a great replacement when all the hand scanners are charging. But now it crashes every time an item is scanned. Please fix!
Sucks now
This app was great once upon a time. Now it sucks. It crashes after every single scan. It hasn't been updated in 7 months and no new tool. This app was
Why I shopped here. Now I'm going elsewhere... like Hannafords or Market Basket.
Why I shopped here. Now I'm going elsewhere... like Hannafords or Market Basket.
Awful
It crashed every time I scanned something. Then I’d restart it, wait for it to reconnect, clear a prompt to resume my session, and do it all over again. Really inexcusably bad. I only used it because the touch screen on the store device was not working and I really hope I never have to use it again.
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What happened!!
Worked great for years, now crashes after 1 scan! Then relaunch resume you shopping and it crashes after the next one. Fix it!
They keep updating the regular Stop and Shop app, why not fix this one!!!
They keep updating the regular Stop and Shop app, why not fix this one!!!
FIX THE APP!!!! Cmon! Crashes every scan!!!
5/30/26: Still broken. It’s gotta be abandoned at this point. They can’t be this lazy or incompetent, can they? 4/4/26: FIX THE APP!!!!!!!!!!!!!!!!!! Crashes on every scan!!!!!! Cmon already!!!!! Wake up!!!!!! Ridiculous!! Update 3/13/26: App is crashing after every item I scan. Have to reopen after each scan. So annoying! Please fix! Update 4/25/25: Have to be fair, the app has worked great for the past couple months. Would be nice if they did some updates to improve it like, call me crazy, a login button. Not sure why my reviews for this app disappeared but the app is terrible. Why no updates in 3 months? Like others I can no longer connect to wifi since ios18. Why is there no login? Only way to login is to add a coupon which prompts the login. What’s the point of storing my payments since that feature doesnt work?
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Doesn’t Work
I have to close out and reopen for every scan. The store response is that it’s a bug in the app
App crashes whenever I scan anything
The app crashes every time I scan something. The only way I can use the app is by turning on Multi can, scanning 1bor more items and then turning Multi can back off. If you go to the stop and shop Feedback screens via the app store, that fails too so you can't give any feedback.
Where are the developers?
The app crashes constantly. At this point is useless.
Crashes Constantly
App crashes after every scan. Iphone 16 with latest OS. Been doing it for over a month.
Still crashing
Still effed up as of 5/17/2026
Constantly crashes
Keeps crashing every single time I scan an item and I have to open the app again and resume my cart. Every 👏 Single 👏 Time 👏
Constant crashing
The app would be great if not for the constant crashing after every single item scan. I check if it has been fixed every few months but the experience is the same. It would be a huge convenience if they got it working.
Disconnects when scanning
It worked great at first. Within the las month or so it stared to disconnect every single time I scan an item. Then I have to login and resume. I won’t use it at all if the store isn’t too busy. Disappointing
Crashes after every single scan
Single worst app I’ve experienced in the past decade. Zero usefulness. This shouldn’t be available for download it’s so bad
