Stop & Shop User Reviews

Stop & Shop
Stop & Shop
The Stop & Shop Supermarket Company

Customer Experience

Positive experience38.6% of reviews
Neutral10.8% of reviews
Negative experience50.6% of reviews

~ Based on 803 written reviews from the US App Store.

What users say

Is Stop & Shop Safe?

Stop & Shop appears safe based on user ratings. AppsHunter Safety Score for Stop & Shop is 92/100.

This assessment is based on 107,443 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.3% of ratings point to a safe experience
3.1% of ratings suggest some concerns
6.6% of ratings point to a risky experience

~ Based on 107,443 App Store ratings for Stop & Shop.

Is Stop & Shop Legit?

Stop & Shop appears to be a legitimate app. AppsHunter Legitimacy Score for Stop & Shop is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

:)

I love it! it very convenient and easy to use

Gas Rewards

So great to get a discount on gas in this economy👍

Signs out too often.

The app itself is fine however, it’s incredibly frustrating when you’ve left your home and are now on the store only to find that you have been signed out of the app. The facial recognition only works if you’re signed in. Therefore, good luck if you can’t remember your sign in details.

Difficult

App is difficult to use when making changes to account and verifying. Moves slow

It’s Good When It Works

I try to utilize the shopping list feature and it doesn’t like to let you scroll down. It hops back up to the top making it very difficult to see all the items in your list when you have many added. When I say many I mean it even has issues with less than 20 items in the list. I like the ability to digitally add coupons. I just wish I could do it all from the app and not have to also check-in at the store.
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App no long shows weekly Non personalized Go Point promos

App and weekly ad are horrible as far as the weekly non personalized go point promos. I want to be able to plan ahead before I shop. Why are they not ALL listed somewhere. I am referring to the Spend $15 on such and such and get 500 points weekly promos. Once in a while one may be in the circular, one may be on the app home page. But others can only be found by wandering up and down every darned aisle looking for signage. I don’t have that kind of time. It smacks of sneakiness and reluctance to actually give the customer these bonus points. The weekly promos should be all in one place on the app and website. We should not have to go on a scavenger hunt to find them. It is outrageous and offensive.

And how convenient that neither the app nor the website will allow me to send feedback…
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Great sales

Great sale prices

Can’t log in either way

Nothing is working

Coupon failure

Shelf tag said there was a $4 off each coupon for Native deodorant if you bought two. Does not appear in app.

Out of your mind

You want me to enable Face ID for your grocery store app? You’ve lost your mind. Why would your customers need or benefit from that level of security just shopping for groceries?? Ridiculous.

User friendly

This app took a little while to get used to, however; once I figured it out it made my shopping experience more efficient. My one note would be to add an option to add all coupons as oppose to going through them individually.

Glitching Shopping List

Shopping list is consistently glitching, at least when using my iPhone. Select an item to add to cart and the screen glitches to a different section of the list , sometimes multiple times, making you have to find where you left off again. Very Frustrating!

Website is easy

The website has the info I’m looking for especially ingredients and prices also sales. Too bad the store really sucks.

Manager

I like the hospitality and Organization of all items which is clean well Organized; as a neighbor I am every day shopping at Stop and Shop for the 20+ years .

Terrible app

Doesn’t load my store when I try and select it. It’s extremely frustrating.

Digital coupon list

1. We need a button to remove items when we change our mind and decide not to buy something.
2. The app should NOT add items to my list of chosen digital coupons. Today I chose 5 items but there were 24 on my list to print! Not good!

Thank you for the app improvements made so far.

Store location

The app has my store set 100s of miles from me and it won’t let me change it no matter how many times I try and reset it

3 because

It works perfectly on my iPhone but not on my iPad. Whenever I search it says error. Recently had an update and thought that would fix it but nope

Good People

The people are friendly and knowledgeable , like we’re to FIND STUFF .

Sucks

Impossible to sign in if you’re a longtime shopper who just started using the app