They have done it again
How they were able to take an app that barely worked and replace it with one that just doesn’t work will never cease to amaze me.
Avoid at all costs
I’ve never left a review on an app until now. This is the worst app and customer service I’ve ever seen. Calls not coming through or showing up in call log. Not getting notifications when the phone is ringing until. Customer service escalated me and the person I was escalated to just stopped responding.
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It needs work
It sux. Bring back the old app. The app misses calls and does not stay connected. You answer calls and then the caller goes to voicemail.
So dysfunctional
This app is so confusing and doesn’t even work properly. Can make calls but can’t send a text to some contacts. Extremely frustrating. Wish my company didn’t have me use this garbage.
Half-Baked
Unreliable.
Regularly fails to sign in. Credentials expire randomly.
Basically, unless this is your primary phone used for your extension AND you use it several times a day, every day, you have no idea if it is working. It is unreliable. You don’t get a notification when your credentials expire until you open the app, and then good luck getting it to sign back in. It was faster for me to download the old version of the app and sign into that than to fight with the buggy sign-in process in this app. Who knows how many phone calls I missed because my creds were expired and I didn’t know that they were expired.
Regularly fails to sign in. Credentials expire randomly.
Basically, unless this is your primary phone used for your extension AND you use it several times a day, every day, you have no idea if it is working. It is unreliable. You don’t get a notification when your credentials expire until you open the app, and then good luck getting it to sign back in. It was faster for me to download the old version of the app and sign into that than to fight with the buggy sign-in process in this app. Who knows how many phone calls I missed because my creds were expired and I didn’t know that they were expired.
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Needs a few updates
So my previous review was about the shortcuts which it now has. However, answering phone calls from the app have been so frustrating and most times they drop or they show I answered and I actually haven’t. This app is so buggy and makes me afraid to use it for my job, as it’s really unreliable.
Horrible app
This app has been nothing but a nightmare, this has been a downgrade from voip app
All our phones are dropping Calls
Nothing is working
I will be cancelling spectrum unfortunately
Do not download this app
All our phones are dropping Calls
Nothing is working
I will be cancelling spectrum unfortunately
Do not download this app
Needs a few updates
I use this app frequently, and miss having the shortcuts available like the old app had. Before in the old app, I set up buttons to automatically transfer calls to and from myself and turn the phone line on and off but now I have to manually enter these each time I need to do so. Those shortcuts were wonderful! Please bring them back. Having a dedicated page for this was super helpful.
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Missing a couple things
This app doesn't use the standard iOS call API. This means when you press power, you don't then get typical call tools like mute, Bluetooth selection, etc. Secondly once on a call, you can't change from speaker, phone, Bluetooth.
On the good side, it now has direct queue log in/out buttons.
On the good side, it now has direct queue log in/out buttons.
Needs Improvement
The app looks better but I have several features such as my phone list not showing up at all. We tried to change our voicemail greeting from the app and kept getting errors. Please fix the app up.
Give us the old app back
We can no longer use the old app and this one is supposed to be an improvement, I don’t even get the call log on my cell phone anymore if I have my desk phone in DND. I used to be able to see every rejected and missed call in the old app even while my desk phone was in DND status. Please fix this. I’m only able to see call logs from days ago while I’m looking at my desk phone getting calls.
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Worst piece of dog SCHIT Ever
Our company made the unfortunate decision to go from a reputable VOIP operator to this POS. Everything about this switch has been a downgrade - the phones they installed in the office are terrible - horrendous to use - terrible call quality - and lack basic usability features. Honestly feels like they got these phones off temu. There have been several times where I have smashed my phone because of basic lack of functionality. GoTo - our previous provider - is 1000x better. As for the app - it is horrible - hardly usable - makes me miss calls etc. wish we never made the switch to save however little the savings are but I dont make those decisions
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Never ending conflict
The app is stable, but if logged into the mobile app the mainline at the desk is logged off. This has happened with 100% of our users on site.
Uninstalling until SpectrumVoip can prove that they’re doing better with the functionality between the two.
Uninstalling until SpectrumVoip can prove that they’re doing better with the functionality between the two.
