Strava User Reviews

Customer Experience

Positive experience39.0% of reviews
Neutral11.1% of reviews
Negative experience49.9% of reviews

~ Based on 2,355 written reviews from the US App Store.

What users say

Is Strava Safe?

Strava: Run, Bike, Walk appears safe based on user ratings. AppsHunter Safety Score for Strava is 96/100.

This assessment is based on 365,529 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.2% of ratings point to a safe experience
1.5% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 365,529 App Store ratings for Strava.

Is Strava Legit?

Strava: Run, Bike, Walk appears to be a legitimate app. AppsHunter Legitimacy Score for Strava is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Best Ever

If you are serious about cycling and exercise this is the best app ever for tracking your progress and logging your activities.

Entire app is subscription pop ups

Please fix this

“Sorry, something went wrong”

The app is completely unusable on my iPhone.

Can’t change old email address

I have tried several times where I am logged into the app and when I change my email address the only choice is get a one time code from my old email address!! No other options! I have filled out a ticket twice and both times they have fail to understand what the issue is I just want to change my email address
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Track-M and Rack-M

Exceptional Training Tool!

Too much subscription

If I want a subscription, I will get it.

I love it

Beautiful app

W

Overall pretty chill guy fr

Garbage and useless now

This app used to be great! As a weekend warrior, I liked comparing my downhill mountain bike runs and my road rides to previous PRs on certain segments. It was literally the only feature I used. That is now a pay to use feature, making this app useless unless I pay. I don’t want to pay that much for something I use 6-10 times a year. I pay for my fair share of apps , especially when I use them, but the cost to feature ratio for me on Strava is just not there and I am now forced to find an alternative or just use nothing at all. Kinda a bummer!
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Keep having issues

I really wanted to like this app, I kept hearing great things about it from other runners, but while I’ve only used it a handful of times, I’ve never not had an issue with it. At first I couldn’t get the audio cues to work, ok followed their guide and deleted and reinstalled app and it worked. Then I had issues with the auto pause, where it just decides I’m not running fast enough I guess? So it thinks I’m paused and I have to sprint for a sec to get it started again. Last run for some reason it just stopped counting kilometers, maybe it’s because I was somewhere rural and no internet but that’s mainly where I go. Tried this to replace Map My Ride, but may have to go back to it which I am very disappointed about because I really like the layout of Strava so much better, but if I can’t trust it to accurately monitor my stats I’m done.
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Poor Support

I really wanted to like this app. I have been a member for less than a week, with a paid membership and ive been locked out of my account the last two days. Their automated support can so nothing and other users report not hearing from the support team for weeks.

Awesome app

I have been using it for several years and use it primarily to keep myself accountable and live the data it captures.

Needs a phone nearby now…

It was easy to use on just a watch with cell connection. Now it frequently requires a phone nearby when starting the app. I’m already out the door and ready to run. Super frustrating.

Strava

This is an amazing app that helps you log your daily activities. For me I use it for running, but you can do much more. It helps you stay motivated to be more active and keep track of your activities and goals to avoid injury and work towards them.

Horrible customer service

If you have a problem - forget about getting it fixed. You do not get a dedicated staffer instead you get bounced around to a new person every time you respond to their email and the new person is clueless about what went on before or you get ”AI Miles” who is no help either or you get a message saying they’re too busy to help you and then maybe get back to you in a week and when then do, they thank you for your patience and ask you if you still need help! Utterly ridiculous.
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App is Fixed

Ok, breaking update seems to be fixed so restoring to 5 stars.

Difficult to Cancel Sub

It’s so easy to subscribe but they make you go through hurdles to unsubscribe.

Terrible.

Blank screen

Worked for one run and now it either is just a blank screen or says « something went wrong »
iPhone 15, tried everything :
updated app and phone
Deleted app and redownloaded. Restarted phone. Still doesn’t work.

Strava

Is very good to track runs!!

Great especially for running

Great app, but it costs money to subscribe for stuff that should be free/included with the app. I don’t like the recent use of AI.