Stream User Reviews

Name: Stream: Workplace Finance
Rating: 4.58789 (512 reviews)

Stream: Workplace Finance

Stream Platforms, Inc.

🌟 Lifestyle

💰 Finance

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No customer service

I’ve put in a request to change my direct deposit due to incorrect account information. It took about 3 days to get through then when Travis could not help me apparently he had to escalate it to the “technical team”, it’s been 2 weeks going on 3 and they can not provide any details nor an update. I’m starting to believe they don’t even have a “technical team” due to previous reviews. I wouldn’t even waste my time with this app. I moved on to another app called moneykey and I didn’t have any issues. The only reason why I gave 2 stars was because of Travis.

Ciara Gettridge

2 months ago

Steal your money

This app is a scam. No one should use it, first off you don’t automatically have access to your earned wages completely after your shift like other finance and daily pay apps.( 2)they go up higher and higher on the fee for accessing your money( 3 )they tell you you can only borrow 59% of your wages, but they just took my whole $400 dollar check, they can’t tell me why, there’s no one to speak too all AI who wants AI dealing with their money. I can’t wait until a class action drop on them. I will contacting the cfpb I owed 156 they came up with these other numbers out of nowhere after I paid them I was gonna shut my account down then they added the 280 and took my check. I don’t owe that much

NPLTHS

2 months ago

Withholding extra money

Yea so basically my paycheck was going to be 1100 so I pulled 200 out to get parts for my car that is breaking down on me and they held extra money so my 1100 dollar paycheck minus 200 was only 600

Gardaball

3 months ago

lifesaver!!

so handy when you dont get as many shifts and need to bridge the gap between paychecks

anon7957

4 months ago

Relieved and grateful

The app is glitchy sometimes I’m assuming it’s because it’s something new they fix the glitches and upgrade to newer versions and that’s ok . I got use to it . Also communication is fair once you get a hold of someone its fine it does take long for an answer on the app but they answer so far I never had an issue with them answering it does take them long Im use to how they work it would be nice to get notified when you get a message so that you don’t respond late. The $3.00 fee per transaction is not bad considering you get early access to your paycheck. As of right now they are updating to a new version so Im unable to see my messages. They were working on a ticket but I can’t see it because the new version hasn’t hit the app store so I can’t update however I was able to send an email and they answered right away to let me know theres a new version and thats why I can’t contact them in the app .

Brenda P.S.

6 months ago

DO NOT USE!

My check was $200 short because of taxes from the app alone. It is a scam

Aaliyah7580

6 months ago

Response from developer

Thank you for your feedback. I am sorry to hear about the discrepancy in your pay; I understand how distressing a shortfall can be. Please note that the Stream app displays your gross earnings, which is the total before deductions like tax and National Insurance are applied by your employer. Stream does not facilitate or collect taxes, as these are handled by your employer's payroll. To see a full breakdown of your transfers and fees, please check your Salary Statements in the app (Track > Salary box). Please reach out to us via your Stream app (Hub > Help > Contact) if your issue has not been resolved and we would be happy to look into this further.

Horrible!

The customer service is the worst! Takes them days to respond to you. They take your entire paycheck when your payday changes, the cut your access when you make an arrangement, and they don’t care about people in general it’s all about money for Stream! I’ll be contacting my attorney because they are not right!

Applez1223

7 months ago

Response from developer

Thank you for your feedback. We sincerely apologize for the delay you've experienced with our customer service. I understand how frustrating that can be. Please reach out to us via your Stream app (Hub > Help > Contact) if your issue has not been resolved and we would be happy to provide further assistance with your settlement concerns.

Really good app

This is honestly such a lifesaver couldn’t recommend it more!! Love the savings feature

ee4286

7 months ago

needs support

great app till you need support. i’ve had a ticket open for almost 3 days now and nobody has helped me

DaG.O.A.T

8 months ago

Response from developer

Thank you for your feedback. We sincerely apologize for the 3-day delay you've experienced with our customer service; I understand how frustrating that can be. Please reach out to us via your Stream app (Hub > Help > Contact) if your issue has not been resolved and we would be happy to look into this further!

Stole my money

Reported my card lost. Never received my paycheck. This is a fraud. Never replied to my emails. Please don’t use this app. No customer service number.

Liars2024

8 months ago

Response from developer

Thank you for your feedback. I am sorry to hear that you haven't received your paycheck after reporting your card lost. We take fraud cases very seriously, please reach out to us via your Stream app (Hub > Help > Contact) if your issue has not been resolved and we would be happy to look into this further!

Doesn’t work

Since they’ve removed the browser version I’m unable to log in and customer suppose hasn’t been helpful at all

Milowi03

9 months ago

Response from developer

Thank you for your feedback. I am sorry to hear that you are unable to log in since the browser version was removed. Please reach out to us via your Stream app (Hub > Help > Contact) if your issue has not been resolved and we would be happy to look into this further.

No Phone Customer Service, and I owe $1000??

DONT DO IT JUST DONT! I withdrew $1000 early because I was not getting paid until two months after my hire date. Instead of deducting the $1000 from my paycheck, they are taking it out in increments like a loan. They said it would’ve been deducted from my paycheck and now I’m terrified I am going to owe interest or get fined because it says I owe $1000 and it does not say how to pay it back in full. Oh, and I have not received any communication back from their team. OH AND, they do not have any customer service from what I can tell. I can submit a ticket, but that’s it. So glad I am being taken care of.

LBRG101

10 months ago

Response from developer

Hi there, thank you for your feedback. We are very sorry to hear about the distress this has caused. Please reach out to us via your Stream app (Hub > Help > Contact) as soon as possible so we can assist you!

Relieved”

I am just glad I can use my mind early than waiting for the actual pay day.

Tru’@‘

10 months ago

Bad!!!!

App is horrible they are playing with my money!!!

Gil212

10 months ago

Multiple employers and no help

It has been almost a week since a requested help from these people and I’m concerned about them holding on to the other half of my check as well as not giving me my next one as nothing has changed for two weeks after the first payroll for me having multiple employers. If I could I would give them no stars at all as most of the issues I run into are not resolved.

Sonni Golden

a year ago

Response from developer

Thank you for your feedback. I am very sorry to hear about the delay in our response and the concern this is causing you regarding your pay. Please reach out to us via your Wagestream app (Hub > Help > Contact) as soon as possible so we can assist you.

Waste of time and money

I was able to sign up with them through my employer and now I pretty much don’t get paid. I switched positions and they told me to get a hold of my employer to fix it. They fixed it and gave me what I thought was back pay but I guess it wasn’t. If you don’t want to get robbed, don’t use them.

Pookie bear 2013

a year ago

Response from developer

Thank you for your feedback. I am sorry to hear that you are experiencing issues with your pay after switching positions. Please reach out to us via your Wagestream app (Hub > Help > Contact) if your issue has not been resolved and we would be happy to look into this further.

Useless/Don’t waste your time .

I wish I could give it a negative or zero. I was sent an email inviting me to sign up because I was eligible with my employer. Yet when I put in my work email or my personal email, it says it cannot be found. when I try searching by company name it also does not work. There’s nothing & no way to actually allow you to sign up for this garbage & I have previously used a similar app DAILY PAY through my other employer with zero problem ever ,so it is completely useless. As is their customer service. Don’t waste your time even trying.

Eeyore71

a year ago

Response from developer

Thank you for your feedback. I am sorry to hear that you are unable to sign up for the app despite being eligible with your employer, and that you are experiencing issues with customer service. Please reach out to us via support@wagestream.com if your issue has not been resolved and we would be happy to look into this further.

App will not open, white screen appears

The app was working for a while and then it stopped working. Very frustrating. It froze up again.

dillyphilly1964

a year ago

Response from developer

Thank you for your feedback. I am sorry to hear that the app was working for a while but has now stopped and keeps freezing. Please reach out to us via support@wagestream.com if your issue has not been resolved and we would be happy to look into this further.

Missing paycheck

I’m not sure what’s going on with Wagestream, but they are holding onto my paycheck with no explanation. I cannot get ahold of anybody to assist me, even after emailing and messaging tech support. I should’ve gotten paid two days ago. I’m kind of freaking out.

jebutler79

a year ago

Response from developer

Thank you for your feedback. I understand how incredibly concerning and frustrating it must be to not receive your paycheck and not be able to reach support, especially when you're feeling panicked. Please reach out to us via your Wagestream app (Hub > Help > Contact) as soon as possible.

App won’t work

App won’t load with Frontline. It keeps going to a white screen. It won’t allow you to add a card for a transfer. It freezes.

MicahBredemeyerParsons

a year ago

Response from developer

Thank you for your feedback. I am sorry to hear that the app is not loading, showing a white screen, not allowing you to add a card, and freezing. Please reach out to us via support@wagestream.com if your issue has not been resolved and we would be happy to look into this further.