No customer service
I’ve put in a request to change my direct deposit due to incorrect account information. It took about 3 days to get through then when Travis could not help me apparently he had to escalate it to the “technical team”, it’s been 2 weeks going on 3 and they can not provide any details nor an update. I’m starting to believe they don’t even have a “technical team” due to previous reviews. I wouldn’t even waste my time with this app. I moved on to another app called moneykey and I didn’t have any issues. The only reason why I gave 2 stars was because of Travis.
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Steal your money
This app is a scam. No one should use it, first off you don’t automatically have access to your earned wages completely after your shift like other finance and daily pay apps.( 2)they go up higher and higher on the fee for accessing your money( 3 )they tell you you can only borrow 59% of your wages, but they just took my whole $400 dollar check, they can’t tell me why, there’s no one to speak too all AI who wants AI dealing with their money. I can’t wait until a class action drop on them. I will contacting the cfpb I owed 156 they came up with these other numbers out of nowhere after I paid them I was gonna shut my account down then they added the 280 and took my check. I don’t owe that much
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Withholding extra money
Yea so basically my paycheck was going to be 1100 so I pulled 200 out to get parts for my car that is breaking down on me and they held extra money so my 1100 dollar paycheck minus 200 was only 600
lifesaver!!
so handy when you dont get as many shifts and need to bridge the gap between paychecks
Relieved and grateful
The app is glitchy sometimes I’m assuming it’s because it’s something new they fix the glitches and upgrade to newer versions and that’s ok . I got use to it . Also communication is fair once you get a hold of someone its fine it does take long for an answer on the app but they answer so far I never had an issue with them answering it does take them long Im use to how they work it would be nice to get notified when you get a message so that you don’t respond late. The $3.00 fee per transaction is not bad considering you get early access to your paycheck. As of right now they are updating to a new version so Im unable to see my messages. They were working on a ticket but I can’t see it because the new version hasn’t hit the app store so I can’t update however I was able to send an email and they answered right away to let me know theres a new version and thats why I can’t contact them in the app .
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