The real
Steals money, lacks customer service
The authorization says Stream will debit your next paycheck for the total transferred amount and its fees. What actually happens: partial debits, with the remainder rolling to the next paycheck — on every single payday I tracked. Nothing in the app discloses a debit cap or this rollover before you agree.
On most paydays I received less than half of what the app showed as my take-home pay. My checks kept coming up short, and I fell behind on rent because of it.
When I complained to support with screenshots of every pay statement, their own team confirmed the rollover was "a known pattern, not an error" — then opened a formal disclosure investigation and went silent.
The support agent first offered me a case-by-case hardship review, then refused it the next day and sent me a link to a charity finder for food and housing help. That's all in the email thread.
This is a Certified B Corp built around helping workers keep more of what they earn. If you use this app, check every payday against your actual bank deposits. One star.
Response from developer
We are deeply sorry for the distress, financial disruption, and frustration this experience has caused you. Falling behind on rent and feeling dismissed by our support team is completely unacceptable, and we take your feedback—and our commitment as a Certified B Corp—extremely seriously. Clear, transparent communication regarding deductions, caps, and rollovers is vital so you can plan your finances with confidence. You should never encounter unexpected deductions or contradictory support responses when trying to manage your pay. We want to re-examine your open case immediately, review the email history and disclosure findings, and ensure this is properly addressed by our executive escalation team. Please email us directly at support@stream.com with the subject line "Escalated Review" so we can locate your ticket and follow up with you directly.
Cash
No customer service
Response from developer
Thank you for your feedback, and I am very sorry for the delay in our response and the confusion regarding your account status. We take account security and data privacy very seriously. Accounts are not automatically reactivated, so we want to investigate what occurred and ensure your request to deactivate and delete your account is processed immediately. Please reach out to us via your app (Profile > Help) or submit a ticket at us@support.stream.co so our technical team can locate your account details and resolve this for you right away.
