Horrible UI & Customer Service
There’s no way to actually contact someone. Have to wait 24 hours to get a response which isn’t helpful when a person needs the funds asap. The app gives error messages that are not even found in the FAQs. If I cannot talk to someone or find how to fix the error message myself the app is useless and a waste of time. Now I have to figure out a different solution for a stressful situation after wasting time with this app. I would give it 0 stars if I could.
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Worst App Ever
I used to enjoy using this app but now it’s been the most frustrating experience trying to get access after having to reenroll and the site doesn’t recognize my email address. Customer is a complete joke. There is no live assistance, only prerecorded chat responses that are useless. I hate that my employer uses this site for pay advances. I’m over it.
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Beware! No customer service help only ai bots for days no help
Had this app for years and then today, my wages were avaible, then it auto disabled, chat is ai bots, tickets escalate, no reply for days. In the mean time wages keep being deposited and no way to remove. Don’t down load use other systems/ apps
No response/long waits
I was enjoying the app at first when I got consistent next day transfers. But longer waits have become more and more frequent. I used to use net spend at my old job and I used to have available money to transfer next day at 7am no matter what. I use this app to help me with saving. I spend the money I need to spend with the transfers and then the rest goes on my check and gets deposited where I don’t touch it. I figured your app would be like net spend and I could rely on money when I needed it. Also the AI help chat does not give you any solid answers to your questions. It basically just repeats the same answers. I have taken steps because this app is not reliable, and I’m kind of disappointed.
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Response from developer
Thank you for your feedback. I understand your disappointment when trying to save. Unlike NetSpend, shift update frequency depends completely on your employer and can take 4 hours to 1 week depending on their upload frequency. To help you understand MyFlexPay better, access our Help Center via your Profile icon. We're always working to make our services clearer.
My shifts are missing!!
None of my shifts are available and I need the money to pay bills that are due! Some bot just told me that it was a sync delay for hourly employees. That doesn’t help me. I can’t tell the electric company that I can’t pay my bill because there is a sync delay. Make my shifts available!
