Horrible UI & Customer Service
There’s no way to actually contact someone. Have to wait 24 hours to get a response which isn’t helpful when a person needs the funds asap. The app gives error messages that are not even found in the FAQs. If I cannot talk to someone or find how to fix the error message myself the app is useless and a waste of time. Now I have to figure out a different solution for a stressful situation after wasting time with this app. I would give it 0 stars if I could.
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Worst App Ever
I used to enjoy using this app but now it’s been the most frustrating experience trying to get access after having to reenroll and the site doesn’t recognize my email address. Customer is a complete joke. There is no live assistance, only prerecorded chat responses that are useless. I hate that my employer uses this site for pay advances. I’m over it.
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Beware! No customer service help only ai bots for days no help
Had this app for years and then today, my wages were avaible, then it auto disabled, chat is ai bots, tickets escalate, no reply for days. In the mean time wages keep being deposited and no way to remove. Don’t down load use other systems/ apps
No response/long waits
I was enjoying the app at first when I got consistent next day transfers. But longer waits have become more and more frequent. I used to use net spend at my old job and I used to have available money to transfer next day at 7am no matter what. I use this app to help me with saving. I spend the money I need to spend with the transfers and then the rest goes on my check and gets deposited where I don’t touch it. I figured your app would be like net spend and I could rely on money when I needed it. Also the AI help chat does not give you any solid answers to your questions. It basically just repeats the same answers. I have taken steps because this app is not reliable, and I’m kind of disappointed.
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Response from developer
Thank you for your feedback. I understand your disappointment when trying to save. Unlike NetSpend, shift update frequency depends completely on your employer and can take 4 hours to 1 week depending on their upload frequency. To help you understand MyFlexPay better, access our Help Center via your Profile icon. We're always working to make our services clearer.
My shifts are missing!!
None of my shifts are available and I need the money to pay bills that are due! Some bot just told me that it was a sync delay for hourly employees. That doesn’t help me. I can’t tell the electric company that I can’t pay my bill because there is a sync delay. Make my shifts available!
Doesn’t always work
This app updates at random times you never know when money will pop up or won’t pop up. Very inconsistent.
Pointless
why it take 3 days to upload a shift💀by the time ur able to "access ur wages" it be already payday
Bill saver !
This has helped me with bill payments so much. not having to stress about when’s payday so much
Bill
Good sometimes bills come before or after pay day
No help at all
I’ve been trying to figure out why my shifts haven’t updated and I’ve worked 2 shifts since the first shift and they haven’t updated my hours nor did they add the money that I accumulated from working. They don’t help because it’s not someone u can call and talk to it’s just a chat box that says they gonna reach out but no one ever does.
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SMH
Bro they get us to sign up for this app for no reason. The point of it is for me to access my money when i finish working. Mean while i gotta wait to the next day. What tf point of that is suppose to be emergency money. There’s no urgency to this app.
Only uses ai chat support
This app was one of the most frustrating apps that i have ever dealt with. I entered all my correctly as stated in their videos, waited for the 48 hours that they said to wait then after the 48 hours it still said that they were still verifying my info, so when I entered a ticket they only use prewritten messages and could not help me at all even though i sent them proof that everything was sent correctly. So I just deleted my account because I was done dealing with them.
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Response from developer
Thank you for sharing your feedback. I'm so sorry for the delay and that your experience with our support team fell short. I completely understand how frustrating that must have been. I don't have enough information to pull up your account from this review, but if your issue still hasn't been resolved, please send us a message through the MyFlexPay app (Profile > Help > Contact Support). We'd love the chance to make this right!
SMH
The hours use to update soon as i clock out now its not.
Awesome
I love it! Sometimes I’m short on bills and with this app I’m able to cash out part of my check when needed!
Super nice to have
I love having it I’m working for my first job so it’s nice now that I have money but also gotta be careful bc I’m pulling out money like it’s nothing but it’s such a nice app I definitely think u should get but be careful on ur spending habits
Wonderful
Always on time and ready when I need it
100 % recomendada
Efectiva rápida y muy fácil su uso
Great
Flexpay is great for me, because, the money is always there, and helps me alot to be on time on bills.
GREED
Nothing but greed here, charging for money I’ve already earned. Your fees could be less.
APP IS SCARY
Been using for a while and now they can’t find my info or my company in the search field … this gives me the discipline to wait till I get paid , and not to trust this app
