Need more flexibility on alerts
I got it today and with some issues getting into my iot network and then it not reading my pvc pipe so i had to move to a less favorable location for copper, and about 10 attempts to calibrate it is up. My use model though is not leak detection but to know when I need to order a water delivery for my storage tank. Sadly an alerrt for say 800 gal use is not an option
Show more
Only for small house
With a house with 7 bathrooms and 3 ice makers the leak test always fails. It shuts water off when using a hose for more than a few minutes. I put a remote controlled power switch in line to controller and shut power off when using a hose. I also was FORCED to buy the system by my insurance company.
System has been offline for two weeks because tech support does not return calls. Because it is offline, I don't get notifications. It shut off water supply and burned up circulating pump since it did not notify me of the shutdown.
App is slow and not user friendly.
System has been offline for two weeks because tech support does not return calls. Because it is offline, I don't get notifications. It shut off water supply and burned up circulating pump since it did not notify me of the shutdown.
App is slow and not user friendly.
Show more
Mediocre function
StreamLabs was recommended to meet the requirements of our homeowners insurance. Such a coincidence that my homeowners insurance happens to own StreamLabs. It’s an expensive product and a buggy, slow to use app for something you would want to instantly respond when needed, not ten clicks and a minute of loading to shut off your water while it’s gushing in to your house. Its detection feature is a joke, the only notices of leaks we ever get are the hose running the slip n slide or someone taking a long shower. The hose reel leaking outside all week while we were out of town? Nope, apparently that’s within the parameters. Micro leak detection is impossible, unless every single toilet, valve, and shut off is brand new and perfect, otherwise it will never get a baseline to tell you if anything else is leaking.
The only benefit is the peace of mind I get if i use it to shut off the water while out for extended periods, and the convenience of not having to run up and down stairs to do so or do other plumbing repairs. If you don’t mind running the stairs a few times, save yourself ~$3,000 (device and install) and just put in a good shutoff valve that’s easy to use.
The only benefit is the peace of mind I get if i use it to shut off the water while out for extended periods, and the convenience of not having to run up and down stairs to do so or do other plumbing repairs. If you don’t mind running the stairs a few times, save yourself ~$3,000 (device and install) and just put in a good shutoff valve that’s easy to use.
Show more
App crapped up
Can’t control the device anymore… app is crapped up
Terrible Customer Service
Don’t bother reaching out to this company. They don’t respond to anyone even if you call you are sent to an answering service and they never respond back. The customer service response is nonexistent and if you’re looking to buy this device to integrate into smart home platform don’t bother.
App not working
App keeps freezing up whenever I try logging in
App shout down
Dad keep dying before I can even do anything on it. It comes up. I upgraded it. It comes up. It runs for a couple of minutes and it dies disappear. I have to start all over again. I can’t even calibrate it anymore. This is terrible.
Devise doesn’t connect to WiFi
I had water leak and this devise was introduced by the insurance company which owns the stream lab. But I can’t connect it to my phone at all. The devise emits WiFi but the app on my phone doesn’t recognize it.
Then insurance company start saying that if I don’t get the connected they will not renew the insurance
It’s terrible!!
Then insurance company start saying that if I don’t get the connected they will not renew the insurance
It’s terrible!!
Show more
HOW NEAR??
Unable to set the device up. The app seriously needs some freaking feedback for the user. Timeout counters, signal strength indicators, etc. How near to stand is the most basic. Seems like a quarter of an inch is necessary for that initial connection. Bleh. Bleh. Bleh.
Poor Accuracy, Absolutely No Customer Service
I have a StreamLabs Monitor, purchased March 2024. I got it as a backup to the water authority meter and to try and track down a leak. I then signed up for the Subscription Service in July 2024 to better track and analyze the data. I found, when comparing the Monitor's to the Utility's meter, that there was an over 10% error with the Monitor. And I was getting nuisance leak alerts when the shower was being used or the garden was being watered. So the product is perhaps a 2-3 star.
What gets the one star rating is customer service. When my subscription was automatically renewed, within a couple hours of receiving the notice I replied that I wanted to cancel my subscription and receive a refund. I received no response. A few days later I emailed customer service again and called them. The email was not responded to. The call quickly went to a request for me to leave a message; the auto-attendant said I would receive a call back. I did not receive a call back. After several days of calls and emails I received an email notifying me that my Subscription had been cancelled (as requested, finally), but I have not received a refund. A note on customer service: in July 2024 when I called to start the Subscription, I spoke to a human and was able to ask questions and get answers. Now, customer service is silent and non-existent. (OR, it may be that customer service is no longer staffed with humans, but is run by an anti-social AI who does not like to interact with humans).
After submitting the this review on their website, I read other reviews and found that 45 of 45 “shop reviews” are dated 3/20/2024. One other is dated 6/2/2025. Suspicious.
What gets the one star rating is customer service. When my subscription was automatically renewed, within a couple hours of receiving the notice I replied that I wanted to cancel my subscription and receive a refund. I received no response. A few days later I emailed customer service again and called them. The email was not responded to. The call quickly went to a request for me to leave a message; the auto-attendant said I would receive a call back. I did not receive a call back. After several days of calls and emails I received an email notifying me that my Subscription had been cancelled (as requested, finally), but I have not received a refund. A note on customer service: in July 2024 when I called to start the Subscription, I spoke to a human and was able to ask questions and get answers. Now, customer service is silent and non-existent. (OR, it may be that customer service is no longer staffed with humans, but is run by an anti-social AI who does not like to interact with humans).
After submitting the this review on their website, I read other reviews and found that 45 of 45 “shop reviews” are dated 3/20/2024. One other is dated 6/2/2025. Suspicious.
Show more
awful awful app
This is by far the worst software we’ve ever known. We bought the system to monitor the water flow in our home that’s insured by Chubb. We had to completely disconnect it when it turned off all water to our home overnight before we were leaving the country in the morning. Endless notifications about absolutely nothing important. Fortunately we’ve never had a water problem so we’ve never received a meaningful notification. Do not punish yourself with this app.
Show more
Last 4h Unselectable
Cannot select the last four hours of any day in historical day view to see the number of gallons used in each of those hours
App Update
Unable to get support over weekend. From other comments, I assume an update occurred.. this afternoon. Frantic, I’ve taken my network down 3 different times. Resulting in nothing but poor and inability to maintain connection. Tried to contact support; no one to answer telephone call or text. A company that is truly serious about providing good customer support & service would never make changes, then leave the building for the weekend.. I’m disappointed & don’t trust you right now.
Show more
Recalibration broken
With latest update the device won’t recalibrate making it useless. Also no way to verify for device updates
App crashes
Since updating this app, it crashes as soon as I click on the device for my home. I can no longer control the StreamLabs device from my phone and have to physically go to my basement to turn the water back on when there is a false alarm and it shuts off, which occurs several times per week.
No customer support/dead controller
I’ve tried every troubleshooting method on their site as my controller seems to have power but all lights out and no connectivity. I left their support a voicemail over a week ago and nothing. My controller is now just a glorified manual shut off valve. Don’t recommend this company.
Devastating Fail
This system failed to detect a major obvious leak that caused thousands of dollars of damage. Luckily we were in town. More insidious was that it detected leaks fir the sprinklers we were installing just a couple months prior so we were fooled into thinking this actually works! Maybe it does part of the time but that just gives you a false sense of security. This is not worth the hassle. STAY AWAY!!!! Worst product ever. If I could give no stars I would.
Show more
Lack of Control with App
There should be a way to input that you are doing some unusual water event BEFORE you do it! Like filling a swimming pool. Instead it shuts off the water!
After the original “learning” week it turned off my shower just before I got into it. Apparently I decided to shower later than I showered during the “learning” week 🙄
After the original “learning” week it turned off my shower just before I got into it. Apparently I decided to shower later than I showered during the “learning” week 🙄
Show more
Keeps shutting off
This app is supposed to learn patterns. We have had it for over three months. It still shuts down the water each time the softener regenerates itself. Also regularly shuts off for no good reason. It is a nuisance rather than a peace of mind
Life Saver
So thankful for their products, prevented me from having water damage in my home while I was away by automatically shutting off my water.
