Account made completely inaccessible
Had an account for years, one day they signed me out and THEIR multi factor authentication also stopped working. No text or email received ever. Contacted their support and they REFUSE to unlock my account because they want the expiration date for an expired credit card I no longer have (who keeps expired credit cards?). Even though I have the credit card number they don’t care, they want the EXPIRATION DATE. Now I’m unable to use the service at all because my dead account that they refuse to unlock or delete is linked to my phone number. Useless service and support
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Update
Every time an update happens, StyleSeat does not work on my iPad and iPhone.
Avoid ‼️‼️
Stylists can cancel/ reschedule/block u with no consequences due to favoritism of other clients or if they feel like it without notice which has happened to me. Ive had a stylist show up very late due to not even being aware they even had one. I wrote a review before in detail seems it’s disappeared⁉️
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Stylist
It’s good for people looking for a stylist but HORRIBLE for the actual stylist. Definitely looking into another website.
Beware: Smart Pricing
I like the convenience of finding beauty professionals using this app. I do not like the company’s Smart Pricing feature. Pay attention to the fine print especially if you’re booking within 24 hours or what StyleSeat considers “high demand, popular spots”
Hair stylist
The best to ever do it
log in issues?
can anybody else NOT login? I try to log in and it keeps asking me to signup, I type my info in and it says “an account with this phone number already exists”, they give me no option to login 😒 frustrating
Great at Charging Fees, Poor at Protecting Stylists
My experience with StyleSeat has left me feeling completely unprotected as a stylist and business owner. StyleSeat charges professionals a monthly fee, then adds additional fees for what they classify as “new client connections.” In my experience, some clients who booked through my own link were still treated as new client connections, and if I did not catch it and question it, I would have been charged for those bookings as well.
The biggest issue for me is the lack of protection when a client disputes a charge. I had clearly posted policies on my StyleSeat profile, communicated those policies to the client, and provided documentation supporting the charge. The client still filed a chargeback, and the money was taken from me anyway. On top of losing the original payment, StyleSeat also charged an additional dispute processing fee. At that point, I had followed the rules, posted my policies, documented everything, and still had no meaningful protection.
There also seems to be very little real customer service when an issue becomes serious. You are often left dealing with emails and general responses instead of having access to someone who can actually review the situation and help reach a fair resolution.
What became clear to me is that StyleSeat is very comfortable charging both the stylist and the client at every opportunity, but when the stylist needs protection, support, or advocacy, that same level of attention is not there.
For a platform that depends on independent beauty professionals to generate its business, I expected far more security, transparency, and support. Instead, I was left feeling that the stylist carries most of the financial risk while StyleSeat continues collecting fees regardless of the outcome.
After multiple experiences like this, I no longer felt comfortable keeping my business on the platform.
The biggest issue for me is the lack of protection when a client disputes a charge. I had clearly posted policies on my StyleSeat profile, communicated those policies to the client, and provided documentation supporting the charge. The client still filed a chargeback, and the money was taken from me anyway. On top of losing the original payment, StyleSeat also charged an additional dispute processing fee. At that point, I had followed the rules, posted my policies, documented everything, and still had no meaningful protection.
There also seems to be very little real customer service when an issue becomes serious. You are often left dealing with emails and general responses instead of having access to someone who can actually review the situation and help reach a fair resolution.
What became clear to me is that StyleSeat is very comfortable charging both the stylist and the client at every opportunity, but when the stylist needs protection, support, or advocacy, that same level of attention is not there.
For a platform that depends on independent beauty professionals to generate its business, I expected far more security, transparency, and support. Instead, I was left feeling that the stylist carries most of the financial risk while StyleSeat continues collecting fees regardless of the outcome.
After multiple experiences like this, I no longer felt comfortable keeping my business on the platform.
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great for pros. but comes with a con
the new client connection fees are too damn high. why are yall feeding off my hard work when yall barely connect me with new clients. yall don’t “market” for me. I DO! i created the discounts and marketing campaigns. seems unfair.
HORRIBLE
I am extremely disappointed with the level of service I have received from this company. I have reached out multiple times regarding ongoing issues and have either received no response. Despite paying a high monthly subscription fee, I have continued to experience problems with the platform, while additional charges and fees have repeatedly been taken from my account. The features provided do not justify the cost, especially considering the lack of reliable customer support and unresolved issues.
It is unacceptable to continue charging customers for a service that does not function as expected while ignoring repeated requests for assistance. At this point, I no longer feel that the subscription is worth the cost or that my concerns as a paying customer are being taken seriously.I hope you take this feedback seriously, because the lack of communication and customer support has been extremely frustrating and has ultimately resulted in me taking my business elsewhere.
It is unacceptable to continue charging customers for a service that does not function as expected while ignoring repeated requests for assistance. At this point, I no longer feel that the subscription is worth the cost or that my concerns as a paying customer are being taken seriously.I hope you take this feedback seriously, because the lack of communication and customer support has been extremely frustrating and has ultimately resulted in me taking my business elsewhere.
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Bald Fade
Great experience awesome atmosphere and he is very professional no wait book your next cut with Twone. 💈💈💈💈💈
Booking
Love the quick response
Easy and straight to the point
What I needed to schedule my haircut was made easy and accessible
Love This App!
Everything is listed in one place for convenience and quick booking!
🙁🙁🙁🙁
😞😞😞😞
Garage
Every time you update you screw stuff up. Now my app don’t work on my laptops, tablets or phones. I am a professional that will be moving to gloss genius.
So sweet & kind.
First pixie in some years and I have to say she did her thing I loved it & it came out exactly how I imagined!
Platform and stylist
I am extremely disappointed with how this situation has been handled and will no longer use this platform.
I booked my appointment with impact.beauty on July 18 for a service scheduled on August 16. I canceled on August 1, giving more than two weeks’ notice. Despite the advance notice, this platform and the stylist refused to refund my deposit. Mind you no services has been performed.
It is unacceptable that your platform allows customers to lose their deposits even when they cancel well in advance. This policy appears to be deceptive and to protect the stylist while leaving the customer with no reasonable recourse.
Because of this experience, I will be filing a complaint with the Better Business Bureau and sharing my honest experience through reviews. I hope your company reconsiders how these situations are handled so future customers are treated more fairly.
I booked my appointment with impact.beauty on July 18 for a service scheduled on August 16. I canceled on August 1, giving more than two weeks’ notice. Despite the advance notice, this platform and the stylist refused to refund my deposit. Mind you no services has been performed.
It is unacceptable that your platform allows customers to lose their deposits even when they cancel well in advance. This policy appears to be deceptive and to protect the stylist while leaving the customer with no reasonable recourse.
Because of this experience, I will be filing a complaint with the Better Business Bureau and sharing my honest experience through reviews. I hope your company reconsiders how these situations are handled so future customers are treated more fairly.
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Top notch
Look no further, Ashley provides it all
Go get Booksy
This app sucks the people on it are usually money hungry and some do not care if they push your appointment back or randomly cancel due to unprofessionalism you can also be restricted for nothing if they decide but you can’t anything whatsoever if it happens.
