Horrible App/System/Customer Service
The one job this company has is to make a booking system that makes it easy to rent a space.
They put so many limitations on how you can rent a space that it makes it nearly impossible to do what you want.
In one day, I had a "Update Booking" glitch on their webpage that wouldn't load the page, no matter how much troubleshooting I did.
I finally worked around it by going on the app.
The booking application only lets you book a space in 30 minute increments.
6, 6:30, 7 and so on. Which makes planning an event with time to set up and take down difficult.
When I tried to change my booking, updating it by adding on an hour. The system treated me like I was a new person trying to rent the space. And because I was renting the space already around that time period, it wouldn’t let me update my booking.
I am now waiting on somebody who is a human to contact me and fix this error. If they had real customer service, I would’ve been on the phone with them already and the problem would be solved.
Because this company has decided to use automated systems I now have to wait and the hosts have to bend their rules to accommodate me.
"This is how everybody does it." is not an excuse.
This experience has soured every other part of my experience.
They put so many limitations on how you can rent a space that it makes it nearly impossible to do what you want.
In one day, I had a "Update Booking" glitch on their webpage that wouldn't load the page, no matter how much troubleshooting I did.
I finally worked around it by going on the app.
The booking application only lets you book a space in 30 minute increments.
6, 6:30, 7 and so on. Which makes planning an event with time to set up and take down difficult.
When I tried to change my booking, updating it by adding on an hour. The system treated me like I was a new person trying to rent the space. And because I was renting the space already around that time period, it wouldn’t let me update my booking.
I am now waiting on somebody who is a human to contact me and fix this error. If they had real customer service, I would’ve been on the phone with them already and the problem would be solved.
Because this company has decided to use automated systems I now have to wait and the hosts have to bend their rules to accommodate me.
"This is how everybody does it." is not an excuse.
This experience has soured every other part of my experience.
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DDarwin5
Yoga class
I love and enjoy peer space
OWomg whfbsbbd
Buggy
The ability to search for keywords doesn’t work. The app is buggy.
Also, they’re removed the reviews section on top. Now you gotta scroll all the way down to read reviews.
The developer needs to be fired and replaced.
Also, they’re removed the reviews section on top. Now you gotta scroll all the way down to read reviews.
The developer needs to be fired and replaced.
DDfwn2n
Solo
Dope
Jjclark440
Meeting room/place needed
I love the way I can see how I can book my meeting place within minutes from my phone! Excellent!
CHchantha h
