Great platform
Great platform to rent out your space!
Disappointed
I’m a long time user of Peerspace and used to love it. It was my go to for all of my work events. But recently, I was wrongfully accused of damaging a space and charged for it. Even submitted a dispute. Heartbreaking since I’ve never had a bad rental in my history, has definitely changed my perspective about the app.
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Horrible App/System/Customer Service
The one job this company has is to make a booking system that makes it easy to rent a space.
They put so many limitations on how you can rent a space that it makes it nearly impossible to do what you want.
In one day, I had a "Update Booking" glitch on their webpage that wouldn't load the page, no matter how much troubleshooting I did.
I finally worked around it by going on the app.
The booking application only lets you book a space in 30 minute increments.
6, 6:30, 7 and so on. Which makes planning an event with time to set up and take down difficult.
When I tried to change my booking, updating it by adding on an hour. The system treated me like I was a new person trying to rent the space. And because I was renting the space already around that time period, it wouldn’t let me update my booking.
I am now waiting on somebody who is a human to contact me and fix this error. If they had real customer service, I would’ve been on the phone with them already and the problem would be solved.
Because this company has decided to use automated systems I now have to wait and the hosts have to bend their rules to accommodate me.
"This is how everybody does it." is not an excuse.
This experience has soured every other part of my experience.
They put so many limitations on how you can rent a space that it makes it nearly impossible to do what you want.
In one day, I had a "Update Booking" glitch on their webpage that wouldn't load the page, no matter how much troubleshooting I did.
I finally worked around it by going on the app.
The booking application only lets you book a space in 30 minute increments.
6, 6:30, 7 and so on. Which makes planning an event with time to set up and take down difficult.
When I tried to change my booking, updating it by adding on an hour. The system treated me like I was a new person trying to rent the space. And because I was renting the space already around that time period, it wouldn’t let me update my booking.
I am now waiting on somebody who is a human to contact me and fix this error. If they had real customer service, I would’ve been on the phone with them already and the problem would be solved.
Because this company has decided to use automated systems I now have to wait and the hosts have to bend their rules to accommodate me.
"This is how everybody does it." is not an excuse.
This experience has soured every other part of my experience.
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Response from developer
We’re so sorry to hear that your booking experience was frustrating. We want booking and managing a space to be easy, and we clearly fell short here. Thank you for taking the time to share this feedback; it helps us improve. Rest assured that your feedback has been reviewed by multiple parties for future improvements. If you still need help, our support team is here for you.
Yoga class
I love and enjoy peer space
Buggy
The ability to search for keywords doesn’t work. The app is buggy.
Also, they’re removed the reviews section on top. Now you gotta scroll all the way down to read reviews.
The developer needs to be fired and replaced.
Also, they’re removed the reviews section on top. Now you gotta scroll all the way down to read reviews.
The developer needs to be fired and replaced.
Solo
Dope
Meeting room/place needed
I love the way I can see how I can book my meeting place within minutes from my phone! Excellent!
Availability
I have had a hard time booking locations because of availability not being accurate. This needs improvement
Cinematographer
I love using Peerspace it makes our job easier as photographers/Videographers finding locations are simple and straight to the point!
Super expérience
Très bonne expérience avec Peerspace, la plateforme est simple à utiliser et permet de rencontrer pas mal de profils différents. J’ai aussi eu de très bons échanges avec les clients via la plateforme. Je recommande !
Lots of bugs
Keeps crashing. Especially hard to scroll down through pictures completely. Does not show messages when notifications come in.
Annoying
The functionality of the app is annoying and unsettling
Growth
Peerspace has taken my business to another level that I didn’t even know was possible
Horrible.
I had multiple bookings through Peerspace over a 4–5 month period. Most of the bookings themselves went fine, but my overall experience with the platform ultimately led us to deactivate our account.
Hosts are expected to respond to inquiries very quickly, typically within about an hour, and the platform can penalize your listing if you do not respond fast enough. This became especially frustrating when one person became extremely angry after I told them we would not be moving forward with their booking. They proceeded to repeatedly insult and berate me, including throughout my birthday.
There was no option to block the person, and I was hesitant to completely silence notifications because I did not want to miss a legitimate inquiry and risk being penalized. Eventually, because the messages would not stop, I silenced my notifications. Shortly afterward, one of my listings was paused.
I reported the situation to Peerspace, but no meaningful action was taken. After that experience, I no longer felt comfortable or supported enough to continue using the platform.
On top of that, Peerspace takes a significant portion of each booking in fees. There are better platforms available that, in my experience, offer more consideration for both hosts and members.
We ultimately canceled our remaining bookings and deactivated our account. I would not use Peerspace again and cannot recommend it.
Hosts are expected to respond to inquiries very quickly, typically within about an hour, and the platform can penalize your listing if you do not respond fast enough. This became especially frustrating when one person became extremely angry after I told them we would not be moving forward with their booking. They proceeded to repeatedly insult and berate me, including throughout my birthday.
There was no option to block the person, and I was hesitant to completely silence notifications because I did not want to miss a legitimate inquiry and risk being penalized. Eventually, because the messages would not stop, I silenced my notifications. Shortly afterward, one of my listings was paused.
I reported the situation to Peerspace, but no meaningful action was taken. After that experience, I no longer felt comfortable or supported enough to continue using the platform.
On top of that, Peerspace takes a significant portion of each booking in fees. There are better platforms available that, in my experience, offer more consideration for both hosts and members.
We ultimately canceled our remaining bookings and deactivated our account. I would not use Peerspace again and cannot recommend it.
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Response from developer
Hi Zey, We’re really sorry to hear about your experience and the situation you described. We understand how frustrating and upsetting it must have been, particularly when you were dealing with repeated unwanted messages and felt that you weren’t adequately supported. We’d like to take a second look into what happened here, including the concerns you raised about the messages, notifications, and your listing being paused. Please email us at help@peerspace.com with some additional details about your experience so our team can review what happened and see how we can assist. We appreciate you taking the time to share this feedback, and we’re sorry that your experience ultimately led you to deactivate your account.
Can’t log in
The app just randomly logged me out and once I enter my login information, nothing happens
Host customer service is horrible!
I submitted a ticket over two weeks ago (and counting) and have yet to have the issue fixed. A simple ticket to remove one of my two accounts resulted in both of my accounts being removed and I’ve been having the hardest time getting help on restoring my account. It seems like only one person manages host tickets. For a company that takes over 20% of host earnings, I would think issues would be fixed expeditiously.
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Not good
Not good
Every Artist’s Dream !
Peerspace has been one of the most useful things that I have ever used as an independent artist. I don’t know where I would be without this app. This is behind almost every production/music video/video shoot and photo shoot that I have ever done in my career. Thank you.
Nearly Three Weeks, Six Support Reps, and I Finally Gave Up
An unbelievably frustrating experience. After nearly three weeks and dealing with at least six different support people, Peerspace still could not manage to get my account and property properly set up.
I repeatedly followed their instructions, yet kept getting passed from one person to another, often receiving generic responses that seemed to ignore everything that had already been discussed.
Eventually, I just threw in the towel. If it takes nearly three weeks and six support people just to become a host, I can only imagine what dealing with an actual booking or payment problem would be like.
I set up with a competitor without these issues. Peerspace made it far too difficult to simply become their customer, and I finally asked them to delete my account and personal information.
A complete waste of my time.
I repeatedly followed their instructions, yet kept getting passed from one person to another, often receiving generic responses that seemed to ignore everything that had already been discussed.
Eventually, I just threw in the towel. If it takes nearly three weeks and six support people just to become a host, I can only imagine what dealing with an actual booking or payment problem would be like.
I set up with a competitor without these issues. Peerspace made it far too difficult to simply become their customer, and I finally asked them to delete my account and personal information.
A complete waste of my time.
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Clumsy app
This app does not allow you to easily message the host to as questions. Who would book a venue sight-unseen without asking questions. It also has some glitches with scrolling.
