Love it when it works
It feels like once a month the device will no longer connect to the app and it takes me 30 minutes to fix it. The same thing that works one time never works again. I keep having to change my Dexcom password. I love this thing when it’s working but it is so irritating to troubleshoot.
Support is next to non existent
We’ve had this for approximately 1 year,worked great, got a new iPhone & had to re log into the app which was fine, then stopped working, first saying error then saying CGM Log In Error. I contacted support via email which is the ONLY way & they totally misunderstood our issue & after clarifying it again, never heard back from them. As far as we’re concerned it’s going to the landfill since the support is horrible & cannnot get it going.
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Device is amazing but App needs improvement.
The device is amazing, but the app needs improvement. It frequently won’t connect to my Sugar Pixel unless I’m in the same room. Remote Snooze is thus not reliable and I have to snooze manually when my BG is low, which is counterintuitive.
Jus good
I’ve been a T1D for a year and this is so good for at night and day. Whoever put a 1 star is Juston Zaza or they are like just have a glitch
Every T1 home needs this
This device and companion app has been a life changer for my home. With a 10 y/o with T1, they are not ready to fully manage things and this helps the whole house understand what is going on clearly so we can take action. The app is easy to navigate and setup of the device is quick. We take it anywhere we go when we travel and stay overnight. Much thanks to the CustomTypeOne team.
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