Carbs? How much?
Glooko allowed me to find the carb load on so many different foods. It is easy unlike other apps the entries are totaled so you can calculate your insulin based on the entire meal.
Doesn’t connect to devices
This app won’t connect to my meter, despite it being a listed supported meter. I have gone through trouble shooting with their customer service and they also could not find the reason so I sent in diagnostic information from the app, to which I was told wasn’t received on their end. I sent it from the app three times. It seems there is no fix at this time. This meter connects via Bluetooth to my phone just fine, but this app refuses to sync with it. Unfortunately this is the app my clinic uses to track my glucose between appts, and if the meter does not sync you can’t even enter them into the app manually. There should at least be a back up option to manually enter if the connectivity is going to be so poor. Disappointing.
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Response from developer
Hello! Thanks for reaching out with your feedback. We're sorry to hear about the trouble you're having and our team would love to assist you further. Please submit or reply to our support request to us via email at support@glooko.com
Disappointing
The phone app only gives times in range readings for the last two weeks. That information is however available on the web portal for other periods than just two weeks, so why the restrictions on the app?
Issues with app
When I opened the app at my endocrinologist office,
the app stalled out while downloading data and asked me to re-login.
The apps’ screen hung up and never let me have the option to login.
I had to delete the app and reinstall in order for the app to begin working again, otherwise the app kept remaining stuck at a blank 0% d/l data screen and no login option.
Once reinstalled and re-logged in the d/l started to work.
The d/l progress began to lock up at 21% this time.
The app looked stalled for minutes and then after taking my vitals at the endos’ office (approx 5 mins) I picked up my phone and the d/l was complete but data was still synching.
the app stalled out while downloading data and asked me to re-login.
The apps’ screen hung up and never let me have the option to login.
I had to delete the app and reinstall in order for the app to begin working again, otherwise the app kept remaining stuck at a blank 0% d/l data screen and no login option.
Once reinstalled and re-logged in the d/l started to work.
The d/l progress began to lock up at 21% this time.
The app looked stalled for minutes and then after taking my vitals at the endos’ office (approx 5 mins) I picked up my phone and the d/l was complete but data was still synching.
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True Metrix Air not syncing since v6.13
Glooko used to work great until v6.13 (New Meal Logging big update). Since v6.13 which was 7 months ago my True Metrix Air does not sync anymore. Every attempt to re-pair has an error. All other Glooko features revolve around glucose monitoring in order to make decisions but if the app cannot sync with the glucometer the rest of the app becomes basically useless. I would like to continue using Glooko but cannot if the syncing feature does not work.
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