New user
Only been using the app for a day so far. It like what’s there and the simplicity of use. However I was thinking water intake is a big part of diabetic health. And I don’t see a way to log water intake. Is this something you could add to the program or am I missing it ?
Works with Almost Every Eco-System
It is very nice to have an app that takes in all of my data from each device and merges it into one place to be review by my Endo. Tidepool work but this app feels more friendly.
Won’t sync with True Matrix Air
Every time you try to sync you get an error with a code H1. It will never sync. Tried with iPhone 13 and iPhone 17e.
Please add iPhone Duo support!
App looks great but it’s not optimized for the new iPhone Duo.
Great Individual Information
I love the updated information that is provided and very helpful in managing by T1
Useless
Added the app to my phone. Scanned the QR and it says page
Not available. Called for Glooko support and was told because the operator could tell I was frustrated if I continued my tone (I was polite but you could tell I am frustrated) that he would “have to leave the call”. It took us 6 attempts to load my meter to the app. Then after he was off the phone I did a bg reading and it did not sync to my phone. Had to manually sync my brand new device more than once to get the reading to sync. The app says track your insulin completed and I can’t find any way to enter my insulin to include in my report to my Dr. The support line now says no support operators working please leave your name and number.
Not available. Called for Glooko support and was told because the operator could tell I was frustrated if I continued my tone (I was polite but you could tell I am frustrated) that he would “have to leave the call”. It took us 6 attempts to load my meter to the app. Then after he was off the phone I did a bg reading and it did not sync to my phone. Had to manually sync my brand new device more than once to get the reading to sync. The app says track your insulin completed and I can’t find any way to enter my insulin to include in my report to my Dr. The support line now says no support operators working please leave your name and number.
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Takes to long to load data
Good overall, but laggy
Overall, I like the Glooko app. But I really wish there wasn’t a lag in the data. Would be much more helpful if we could see up-to-date numbers and dosing history through the app say something within 10 minutes instead of a two hour delay.
Love the app
I have type 1 diabetes and I love how I can connect my glucose device and have all my readings visible, I’ve also connected the app to Apple health and I can also see my steps I’ve taken daily; I just have a question. Is there a way I can have all my blood sugar readings from the Glooko app automatically write into my Apple health app so I don’t have to enter my glucose manually?
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Loads sloooooowwwwllly
Why does it take so long to load and display data? Admittedly I don’t open the app frequently, but mainly because I know it snail speed slow. Is it so hard to load even the last 1 or 2 hours and display that while informing the user that more data is loading in the background? Don’t you know your customers and why they open their app? For me, I am taking care of my child’s T1D so when and amount of bolus delivered is important to know! Nightscout is (was for us) light years better but unfortunately new pumps don’t allow us to see real-time dosing info. Please improve your app to display info with minimal time delay as much as possible. Thank you.
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Aktualisierung funktioniert über Stunden nicht
Eigentlich ist es eine sinnvolle App! Leider ist die Aktualisierung seit über Stunden nicht möglich! Die App hängt ja immer mind. 30 min hinterher aber zur Zeit ist es unterirdisch! Das nervt zu mal wenn man die Daten eigentlich so zeitnah wie möglich einsehen muss! Außerdem verstehe ich nicht wie es sein kann das man erst die Handy aktivieren muss damit die Internetseite aktualisiert wird! Das sollte unabhängig laufen! Wäre schön wenn darauf mal der Fokus gesetzt wird! Ich denke das es Serverprobleme sind!
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Response from developer
Hallo! Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie Probleme haben, und unser Team würde Ihnen gerne helfen. Bitte senden Sie uns eine Supportanfrage per E-Mail an help@glooko.com.
Fehlermeldung
Bekomme immer ein Code aber das ist ein Fehler und komme nicht mehr in der App rein.
Response from developer
Guten Tag, unser Support-Team hilft Ihnen gerne bei Ihrem Problem. Bitte kontaktieren Sie uns unter help@glooko.com (mailto:help@glooko.com).
JRM
Great tool!
Needless Updating
Most recent update made it more challenging to input meals and search historical entries for continued use. What used to be fairly easy has become a chore.
Good
Nice app it’s amazing. Very good. Best app ever one of the best apps ever
Hopeless support
Asked support a question and they won’t answer u less I answer 100s of personal questions. Omnipod user forced to us this app. It Does not sync carbs to Apple health or display HBA1C yet it does on the website
Great when it works
We really depend on the Glooko interface. The data analytic tools are great for guiding clinical decisions. However, twice now, when we have sent diagnostics and requested support, it has taken weeks for resolution. During those weeks, we lost access to the app entirely and had extremely limited, view only access on the web based portal. This is just unacceptable considering it is medical data and has an impact on delivery of care. Glooko should be more responsive and quicker at resolving issues.
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Super App bis auf eins
Die App ist super und würde auch 5 Sterne geben wenn man auch Medikamente löschen könnte aus dem Medikamentenschrank. Ich hatte Medikamente gehabt, die ich nicht mehr nehme bzw. wurde ich umgestellt. Es befinden sich somit immer noch die alten drin. Bitte einfügen das man diese löschen kann. Es wird somit völlig unübersichtlich. Danke. Dann kann ich auch 5 Sterne vergeben.
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Response from developer
Hallo! Vielen Dank für Ihr Feedback. Es freut uns sehr zu hören, dass Sie mit der Glooko App größtenteils zufrieden sind. Wir werden Ihren Vorschlag an unser Produktteam weiterleiten. Wenn Sie über ein eventuelles Update auf dem Laufenden gehalten werden möchten, senden Sie bitte eine Supportanfrage per E-Mail an help@glooko.com.
Carbs? How much?
Glooko allowed me to find the carb load on so many different foods. It is easy unlike other apps the entries are totaled so you can calculate your insulin based on the entire meal.
Doesn’t connect to devices
This app won’t connect to my meter, despite it being a listed supported meter. I have gone through trouble shooting with their customer service and they also could not find the reason so I sent in diagnostic information from the app, to which I was told wasn’t received on their end. I sent it from the app three times. It seems there is no fix at this time. This meter connects via Bluetooth to my phone just fine, but this app refuses to sync with it. Unfortunately this is the app my clinic uses to track my glucose between appts, and if the meter does not sync you can’t even enter them into the app manually. There should at least be a back up option to manually enter if the connectivity is going to be so poor. Disappointing.
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