SugarSync User Reviews

Customer Experience

Positive experience80.5% of reviews
Neutral4.8% of reviews
Negative experience14.7% of reviews

~ Based on 1,535 written reviews from the US App Store.

What users say

Is SugarSync Safe?

SugarSync has mixed safety signals based on user ratings. AppsHunter Safety Score for SugarSync is 64/100.

This assessment is based on 109 user ratings, with an App Store average of 3.2/5.

Safety Analysis

51.5% of ratings point to a safe experience
8.7% of ratings suggest some concerns
39.8% of ratings point to a risky experience

~ Based on 103 App Store ratings for SugarSync.

Is SugarSync Legit?

SugarSync appears legitimate, with a few gaps. AppsHunter Legitimacy Score for SugarSync is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

••o%—@Baby ••o%—@Gemini

Alexander Gemini

It’s functional. Sometimes

I find this app (and its permutations on other various platforms and the web interface) to be cumbersome and not very intuitive. It is functional, except uploading from my iOS device seems to frequently time out for large files. I’d would not pay for storage, but as a freebie for my VPN service it serves its purpose.
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Well seems the IOS app doesn't back up files right?

Maybe im not understanding the back up process? It keeps running out background processing time?

AVOID

They deleted all my data. They admitted their emails often go to spam so it’s not surprising I didn’t get the warning. This is not a reliable company I would not trust them with your data.

App crashes zero support

Are they even a company anymore or just taking our money? App does not work zero return calls or emails from support. Used to be good now I would stay far far away.

File backups

It appears that not all files and folders from computer file and iPad updates that are within others folders that are by accounts on the web app are up to date according to the sync app.

いろいろとダメなサービス

古参のクラウドストレージサービスだがアプリの作り込みが甘い。まず、転送画面がメインメニューに戻らないと見られない、フォルダ丸ごとのアップロードができない。転送画面で、ファイル容量がわからず、転送速度も残り時間やパーセントの表示もない。1ファイルで約6Mb/sの転送速度はまあまあだが同時並行転送ができないのでトータルでの転送速度が速くならない。アプリがバックグラウンドになってから戻るとそのことを認識はするのにファイル転送が中断されてしまい、再開操作ができない。アップロード先のフォルダに存在するファイルを転送しようとすると全て上書きされる。(普通は上書きするかをユーザーに質問した上で、同じファイルは転送から除外できるもんだと思う。) 転送が終わると転送リストが勝手に消去される(消去ボタンの意味かない)。サーバー自体は軽いのにアプリがいまいちで契約を続ける気になれない。惜しいサービスだ。WebDavもサポートされてない。値上げされるとメールが来たので解約申請したが請求が止まらずカスタマーサポートに依頼してようやく請求が止められた。何から何までレベルが低い。
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Long time user!

I can’t even remember when I first started using Sugar Sync, but it was probably 2009 or 2010. That’s a lot of years! It’s always been a safety net-especially for those precious files I don’t want to lose. Definitely worth it, in my opinion!

I love Sugarsync

I use Sugarsync constantly to link two laptops and one desktop. It provides seamless syncing of all my work files. I can jump from one computer to another without worrying if I have the most recent version of a file (it is always there). I like the security features (two step verification) and the ability to go back to archival files. Sugarsync is an awesome service.
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Is sugarcsync support out there????

I have sent in 3 emails. No response. App crashing non stop. Anyone out there? Anyone care? How do i get tech support if you don't answer phones or emails. Ps. - ten year customer here.

???

Impossible de s’inscrire

5 stars because unlimited name of the folders in sugarsynch servers.

Best and fast free , barter ilmu with my downloads and free from your free trials server from your clouds, freetrials maybe only 2025, not only $$$(thank)

Great app!

It’s great because it can still sync between my iOS 18 device and my iOS 5 devices. Please keep the servers up for legacy devices for years to come! Thank you.

Use to work great but lots of glitches now.

I’ve used SugarSync for 10 years but the last year it has continued to crash and not sync. I’ve had to uninstall and reinstall repeatedly, which takes hours and two weeks later it stops syncing again.

Peu mieux faire

C est mieux qu avant mais commet supprimer les activités récentes ?

works great on my iPhone 11 syncing to my Windows laptop

after figuring out how to configure things and use the app properly, I found it to be very convenient. It works well and all functions work as designed.

Getting worse..

Used to be a great app, now slow sync and login issues. Paid for a year, waste of money. Can’t even contact support, says my password is wrong, it’s not! Refund please

I wish I wasn’t writing this

I’ve supported this app for many many years. 10+? But I find I’m always making excuses for it when it doesn’t work. I originally loved the flexibility of being able to assign any folder to the cloud. But, It’s not seemless. The app is constantly going offline, requiring me to manually reset it. And it hangs when I use it to grab files in Procreate. I don’t want to have to think about this tool. I just want to proceed with my work.
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Was great, then good, now lousy

The entire experience has gone downhill. From zippy file syncs to slow and laggy experience.

Functional for the most part...

The issues with this app appear to not be the application itself but the extreme limitations placed upon it by IOS. It is seemingly quick and doesn't freeze for the most part. However, on the Android OS there are NO issues whatsoever. I've been using this amongst a multitude of other clouds on both platforms for years now and have never problems unless on IOS or iPad OS. It is truly wrong to be held responsible by customers for problems that have nothing to do with you.
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