سيى جدا
التطبيق لايعمل
Annoying Tier Downgrade Warning Despite Declining Benefits
I am very disappointed with the recent experience using the Sultan app. The cashback is low, and the offers have been weak and not appealing at all lately. It feels like the value of using the app has significantly dropped.
What made things worse is the loyalty program. Despite being in the Elite tier, I received a message saying:
“You are about to move back into the previous tier: EXPLORER. To keep your current tier and continue enjoying all its exclusive benefits, shop for 67 KD, either online or in-store, before the month ends.”
This feels unfair and frustrating. Instead of rewarding loyal customers, the app is pushing them to spend more just to maintain their status, even though the benefits themselves have declined.
Overall, the experience has become disappointing, and unless there are improvements in cashback, offers, and the loyalty system, it’s hard to justify continuing to use the app.
What made things worse is the loyalty program. Despite being in the Elite tier, I received a message saying:
“You are about to move back into the previous tier: EXPLORER. To keep your current tier and continue enjoying all its exclusive benefits, shop for 67 KD, either online or in-store, before the month ends.”
This feels unfair and frustrating. Instead of rewarding loyal customers, the app is pushing them to spend more just to maintain their status, even though the benefits themselves have declined.
Overall, the experience has become disappointing, and unless there are improvements in cashback, offers, and the loyalty system, it’s hard to justify continuing to use the app.
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Items not available and late delivery
The app is amazing and offers great but after choosing and paying get calls for not available items, about delivery they schedule the time period from them self but always late
Excellent Experience
I really love the new updates, simple, easy, and excellent shopping experience 👏🏽👏🏽
apple wallet
please add Kanzee to Apple wallet as its much easier and rival super markets are doing it anyway.
Spam!
I regret installing this app, Non stop notifications spamming me! I uninstalled it.
Horrible app
Glitches and removed all of my products in my cart several times after i spent so much time and effort trying to find them!
Promenade Sultan Center
You need to check your branch in Promenade Mall. 1. The items are always out of stock. Spoke to the manager many times with promises of them restocking- and then nothing happens. Fresh Minced beef hasn’t been available for more than 3 weeks. Lentils haven’t been available for more than 6 months. Nada greek yogurt has been put of stock for 2+ weeks, and the list goes on.
2. Prices in this branch are higher than your other branches. When I complained they told me this Sultan is “Premium”. It isn’t premium with all the rotten vegetables&fruits you sell!! Also prices are higher in this branch than your online shop. Even after complaining to the indian manager nothing was changed. If this isn’t fixed someone will call the inspection, it is not right to your consumers to do this.
3. The staff they employ in Promenade branch are very nosy and often times overstep the boundaries of asking personal questions to their customers.
2. Prices in this branch are higher than your other branches. When I complained they told me this Sultan is “Premium”. It isn’t premium with all the rotten vegetables&fruits you sell!! Also prices are higher in this branch than your online shop. Even after complaining to the indian manager nothing was changed. If this isn’t fixed someone will call the inspection, it is not right to your consumers to do this.
3. The staff they employ in Promenade branch are very nosy and often times overstep the boundaries of asking personal questions to their customers.
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Loss credit
كالعادة كل ما نجمع كريديت يختفي .. نظام الفترات المؤقته جدا سئ و بدون شي اصلا النقاط و المكافآت جدا قليلة
Wallet and points
Why not extend the expiration of the points more than 3 months?
And why not add the barcode to the apple wallet to make it easier to scan
And why not add the barcode to the apple wallet to make it easier to scan
تحذير ‼️‼️❌
الأبلكيشن جدا فاشل وأغلب البضائع غاليه وتأخير موطبيعي بالتوصيل مثلا حاطين لي التوصيل بين ٤ الي ٧ المسا وبعدها غيروا التوصيل صار من 10 مساءا الي 12 الصبح
نصيحه لاتدفعون بالبطاقه خلوه كي نت عند التوصيل حتي عند إلغاء الطلب ترجع الفلوس بعد 3 او 5 أيام عمل
أداره جدا فاشله للبرنامج للأسف
نصيحه لاتدفعون بالبطاقه خلوه كي نت عند التوصيل حتي عند إلغاء الطلب ترجع الفلوس بعد 3 او 5 أيام عمل
أداره جدا فاشله للبرنامج للأسف
Sultan center
Excellent
ممتاز
يوجد خطأ ويحتاج تطوير عند الدخول الى كنزي لا يظهر الباركود وعند الضغط يتسكر البرنامج
Love the new logo
Keep going Sultan! 42 years of great quality and fantastic memories
Bad service’s
The customer’s support reply late they take more than 10 minutes to reply to your messages
I made an order on 3pm and the time is now 7:33pm and I never got my order they just told me my order will arrive between 7-10pm which means it will take 8 hours to arrive that’s really terrible
I made an order on 3pm and the time is now 7:33pm and I never got my order they just told me my order will arrive between 7-10pm which means it will take 8 hours to arrive that’s really terrible
W
w app bru ni cap
Terrible account / profile/ support
Terrible app, Terrible customer support relating to the accounts. We have had a loyalty account from since 2010 only to have our phone number removed when they switched to this new Kanzee card system. Tried several times to correct the problem through support and at the store, ended up with Sultan assigning a new Kanzee card number and OTP still not being received on the assigned phone number. Tried correcting the info myself through the app again and it still fails. What’s the point of all this loyalty program and it is useless? I also now have a physical loyalty card with a different number (the old number). The whole system is just so messed up !
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مشاكل في تسجيل الدخول
هناك مشكلة في تسجيل الدخول
لا يقبل تسجيل الدخول ويسجل الخروج بمفرده
يرجى اصلاح ذلك
كما نتمنى ان نتمكن من شراء العروض عبر التطبيق
لا يقبل تسجيل الدخول ويسجل الخروج بمفرده
يرجى اصلاح ذلك
كما نتمنى ان نتمكن من شراء العروض عبر التطبيق
Fix
Please fix the loyalty module.
يحتاج تعديل وتحديث
للاسف التطبيق يضعون منتجات واذا طلبتها ودفعت قيمتها بعد يوم يقولوك مش موجودة !! 😡😡 يعني باختصار يوهقونك
