Summit Community Bank User Reviews

Name: Summit Community Bank
Rating: 4.61479 (1690 reviews)

Summit Community Bank

💼 Business

💰 Finance

What users say

Summarized from real user reviews of Summit Community Bank. Based on 1.7K reviews and a 4.6/5 average, it highlights the 5 positives and 3 negatives reviewers mention most about this Finance app.

Positive things

👍Convenient mobile banking
🚀Easy to navigate app
💡Useful features like mobile check deposit and P2P payments
🔒Secure banking experience
👍Friendly and helpful customer service

Negative things

🐛Slow transaction updates and app performance issues
🔍Confusing layout and balance display
🚧Lack of advanced features like automatic bill pay

Top reviews

Most Recent Highest Rated Lowest Rated

Daily deposit amount too low

Had to call the bank to have it raised above the daily $750 limit. Then only wanted to set it for one day. Had to plead case to get it raised permanently. I’ve banked at this bank since I was 6 years old making my first saving deposit. I’ve stayed at this bank throughout the years even after moving to NC where there are no branches. They are feeling more like a big institution and not my hometown bank any longer. Is it time to move my account to a big local bank?

Moe from Mullens

2 years ago

Response from developer

Thank you for sharing your experience with us. We genuinely appreciate your long-standing loyalty to our bank and understand your concerns about the recent issue with your daily limit. We're sorry to hear that this process was frustrating for you. We strive to maintain the personal touch and hometown feel that you’ve come to expect, even as we grow. Your feedback is invaluable in helping us improve, and we’d like the opportunity to make things right. Please contact us directly so we can discuss your needs and find a solution that works best for you. We truly value your continued trust and hope to keep you as a part of our banking family for many more years to come.

Decent

This banking app is decent. It could stand some updates/reworking to make it more ergonomic. The mobile check deposit system needs some work. It should have the ability to use flash when you are capturing the image of the check.
I just closed my account at Wells Fargo and moved to Summit. The two things I miss about Wells Fargo was how easy it was to use their banking app and the fact that you could get your bank card personalized for free. At Summit, you have to pay $10.

themixedtape11

3 years ago

Response from developer

Hi there! We appreciate your feedback and review. Thanks so much for your comments. We are always trying to improve our banking experience!

Frustrated!

My original bank, who I had banked with for over 20 years, merged with Summit a few months ago. I have had nothing but problems! My statements have been sent to not only my current address but my old address. Thank goodness I’m friendly with the people who live there and they got them to me. I can’t mobile deposit at all. It tells me I need to be logged into the app when that’s where I’m at trying to make the deposit. I know that with a merge there are things that need to be worked out but this is ridiculous! Especially when I never had a problem before.

Kare314

3 years ago

Response from developer

Thank you for letting us know the issues you're experiencing with the app and please know our dedicated client care team would be more than glad to help update your address, help you with mobile deposit or any other app issues. Please give us a call at 877-776-9722!

Convenient

This app feels a step closer to user friendly technology. Very simple to manage my various accounts without the confusion that I've suffered through countless other banking apps. Also, if for some reason you get confused, there's always a knowledgeable associate available to answer any questions.

Van_ill_a

3 years ago

Response from developer

Thank you so much for your feedback! We're so grateful that you took the time to leave us a review and we're so glad that the app meets your banking needs. We're always looking to give you the best experience. Once again, we really appreciate your review, please let us know if we can help in any way.

Mrs A

Bill pay makes you think a check has cleared and it hasn’t. Then it clears and throws your account out of balance so they can charge you a service charge. It doesn’t show what comes out to date. Why can’t it show everything that is coming out daily. Like a running statement. My whole account not just bill pay.

jihhhfffhjv

3 years ago

Response from developer

Hi Mrs. A, we'd like to help you resolve the issues you're experiencing, can you give us at call at 877-776-9722? Thanks!

Really Good Bank

I thank you for your unparalleled service. I think that opening my bank account with you was undoubtedly the best decision I have made since this bank is very responsible in all aspects that are needed. Thank you very much. I am very satisfied with your work, your attention and your kindness. I never felt safer.

GonzalezBloG503

3 years ago

Response from developer

Thank you so very much for taking the time to review us and leave us feedback. We can't tell you what it means to read your comments and know that we're exceeding your needs and expectations. We're so thankful to have you as a client and we hope you know we're always here to help!

SCB = awesome

Excellent customer service. Always a quick and helpful response anytime I have an issue.
My wallet was stolen years ago and over $400 was stolen from my account. They set me up with a new account and reimbursed me. Weeks later my rent came out of my old account (I forgot to change account info with my apartment complex). They actually called me and let me know it was trying to come out of my old account, helped me get it sorted out, and prevented me from being late on rent.
Good bank and good people.

markienicol

3 years ago

Response from developer

Thank you for sharing your story, and we hope you know that we're always here to help. Working with you to ensure that your finances get straightened out and keeping you organized is just a small part of earning your loyalty and trust and we're so glad that we can make your life simpler and easier. Thanks again for leaving a review! We're happy to be your bank!

Customer Lisa Raines

I love the mobile app. It’s so easy to navigate and keep up with my accounts. Being able to do check deposits, & account fund transfers, is a wonderful feature that makes my busy life so much more manageable! I rate my Summit banking app a 5 star.

LMRaines

3 years ago

Response from developer

Wow! Thanks for the 5-star rating. We're overjoyed to hear how the Summit app has helped you manage your life and your money!

Great Bank-Good App

Summit is the best bank that I’ve ever done business with. The staff is always friendly and helpful. The app allows a quick glance for multiple accounts, p2p payments, check depositing, etc. The app is also compatible with the Apple Watch and allows a quick glance at balances and recent transactions. That being said, there’s always room for improvement. Debits do not always instantaneously show and may be delayed for days on the weekend. Automatic bill pay would also be a welcomed feature. Overall the app works as advertised and is convenient.

PapaPoyPoy

3 years ago

Response from developer

Thank you so much for your kind and generous compliments, and your constructive comments about debits. We'll take a look into this function further and see what we can do to make the experience better. We do have automatic bill pay! You can set this up by going to Menu -> Transactions -> Bill Payment -> Adding your biller -> Set up Autopay -> Choose your amount, delivery date, frequency, and duration to crate automated payments!

Summit community bank

Could use some redesigning to make it more visually appealing. Also take awhile for transactions to process and post potentially creating confusion between “available” and “current” balances. Apart from that it is a high quality yet simple banking app that gets the job done.

Summit Bank review

3 years ago

Response from developer

Thank you so much for your feedback and we appreciate you taking the time to leave us an honest review of your experience. We are always looking to improve and we thank you for your comments.

A bank for the modern day consumer

The only bank in my area that offers multiple services. Like same day card replacements. And much more. They care for the regular Joe who is busting there rump to make a dollar. And they truly take care of that dollar like it’s there own.

Money racket

3 years ago

Fine

Things seem to be working just fine these days.

MOG.45

3 years ago

Knuckle Draggin' ADHD's Saviour

Great, easy access to check balances, move monies between accounts, & re-remember "stuff" Makes my life easier & saves wasted time for me & for the bank :-)

Teg Tsol

4 years ago

Convenient

Van_ill_a

4 years ago

Response from developer

Simple and functional

Easy to navigate. I’ve used this app for years and never had an issue.
I’m over 50 and not all money apps are easy to use. Thank you for not over doing it!

Gr8ful Mycol

4 years ago

Easy and helpful

I like the fact I can check my account from any location every day or more often. It is easy to use and the financial layout is great.

wvmothernjb

4 years ago

Mrs A

jihhhfffhjv

4 years ago

Easy to use

I don’t do well with a lot of technology but this app makes it easy for me to review different accounts and transfer money easily.

Mom given grace

4 years ago

Excellent mobile banking app!

I love that it works so well and allows me to keep banking and supporting my hometown bank! Very few glitches, feels secure, and makes all my transactions easy.

BenM812

4 years ago

Easy-peasy

I like it because it gives you all you could want to know about your account and very user friendly. I had talked about changing my bank but have decided to stay because of this convenience. Thanks!

SEM1918

4 years ago

Response from developer

Thank YOU so much for your review! We love seeing how the Summit app has made our clients' banking experience better. Your needs are important to us, so hearing your feedback only helps us improve. Did you know that our YouTube channel can walk you through all the great features that the app has to offer? Check it out today to make sure you're getting the most out of our app! https://www.youtube.com/channel/UC2qFUtnNx4KMb1ZO-JkIipw Thanks so much again for your comments!