Constant App crashes
I use this app to make mobile deposits on a regular basis. Ever since the newest update, while I’m taking photos of the check to be processed, it’ll go black. Then have to back out of the app and or delete it and redownload it again. It’s becoming very annoying for something that was just easy.
Terrible experience
If they could make stuff easier to find and not be so glitchy
Notifications
Can’t get rid of the notifications that show on home screen on the app icon. It’s annoying but overall a decent experience for online banking.
Site is Great
I have been a SunEast customer for some time. The website is easy to use and straightforward. Customer service through the call center can be more miss than hit. Compared to other CU I’ve used I’d give this on 3.7/ 5 stars based on current customer service encounters and the implementation of new terms.
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Many Hacks
My account has been hacked several times which is thoroughly annoying, but each time I go into the Upper Darby, PA branch I’m graciously welcomed and served with compassion! I love going there even a stressful situation!
Except for One Thing
This app is very efficient and works well EXCEPT for one thing: badges appear on the app icon that are impossible to get rid of. What could they be? Not messages or notices of transactions. Promotions? Who knows? Gradually they disappear over a period of weeks, only to be replaced by more red badges. Customer Support doesn’t know anything about it. The app works well, but the badges are annoying!
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Great bank!
Not sure why we get paid on Wednesday now, but it’s great getting paid early!
Broken app
Credit card payment feature not working after working fine for years
mobile deposits
why do you keep making me verify the mobile deposit check pictures are clear? instead of a two step process, every check requires a third step.
App is ok need easier way to transfer funds to accounts
I would love all my accounts to be under one log in and if there was a tab to easily transfer funds between my accounts. Other than that very good.
Miss Sarah B
I’m an 18 year old who banks with Sun East, I had an issue with a document that I didn't understand and decided to try the text help feature in the app to resolve it. After explaining the situation to the representative, Sarah B, she ended the session with no explanation and absolutely no help. The app works fine so this rating is really for Sarah B since they decided to ask how I’m liking the app directly after she ended the session.
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Pop ups galore
Get rid of the dang pop ups. Goodness!!! I login to my account and just want to check my balance but I’m inundated with so many pop ups that checking my account balances that should only take 30 seconds takes me 10 minutes. What are you actually trying to accomplish except to frustrate your users? Do your marketing somewhere else and let us actually use the app without being assaulted by 50,000 pop ups. 🙄
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Mobile check deposit error
I normally love this app but for about the past 3 weeks the mobile check deposit is not functioning. I don’t need to say what the issue is because plenty of other reviewers have explained it. Please fix this bug so customers can enjoy this convenient feature.
Buggy, cant deposit checks
Check deposit Never rotates properly
Mobile Deposit Error
Currently, the mobile deposit error is that when you try to take a picture of the check, the app tells you to turn your phone sideways, but does not recognize it when you turn your phone sideways. The error message stays on the screen even with the phone sideways, I have tried to fix it using the rotational lock feature, but this does not work. Based on the fact that there are two reviews from October saying the same thing, this is not a new problem. Please fix this.
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Mobile deposit not working
I am not able to complete a mobile deposit from my phone. Please put in a fix for this
Can’t make deposits.
The photo feature for depositing checks via mobile deposit isn’t working correctly.
Convenience!
This app has been a life saver!
I like that I can put funds into checking and savings and everything in between!
I like that I can put funds into checking and savings and everything in between!
Sun East app
I use this app 24/7 it’s very important to have. Keep track of everything and it’s so fast and the support is amazing when I need them (:
I like the online banking but….
I tryed to get a line they denied me at SunEast but I was accepted at RocketMorgage and now I’m the proud owner of a duplex and now I am a landlord so I guess everything happens for a reason. Low interest rate and low down payment
