Solid programming, buggy app
We love the variety of stories. The app can be very buggy – we access it via Apple TV. More buggy on TV than with mobile app.
Trying to watch the dry and it will not play.
Also frustrating that you cannot have different user profiles, you cannot tell which episode episodes you have seen or not And it doesn’t tell you the date of episodes.
Trying to watch the dry and it will not play.
Also frustrating that you cannot have different user profiles, you cannot tell which episode episodes you have seen or not And it doesn’t tell you the date of episodes.
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Not for Canada
Once again Canadians get the shaft, don’t even bother with this trash. For what they offer just go elsewhere
Very difficult to unsubscribe
It’s very hard to unsubscribe, if you are on the app it tells you to use the Web, when you go to the web it redirects you to the app …
Locked out of account
I have tried to get into my account but it keeps locking me out
Absolutely the worst customer service
This is absolutely the worst customer service I’ve ever experienced. There’s no way to call. The only way is email and it takes two or three days to hear from somebody. there was a glitch on their website so I could not cancel so I sent an email requesting cancellation several days before I was due to receive a charge. However, the fact they received my email and responded they did not cancel so I was charged. It took me two weeks to get the charged removed. They should not be allowed to charge you if there’s no way to contact customer service no chat no phone no texting only email. The app itself is awful.
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Trash
Complete and total trash and made worse by greedy trashy crapple
Worthless
This app does not work at all on iPhone 15.
Incredibly glitchy
Is incredibly glitchy when it comes to casting. Does not initially play correct episode. Then gives the message ‘video cannot be played. Too many people are using the account’ when I’m the only one using the account. After each episode need to delete and reinstall the app to get a video to play. Unless they fix the glitches I won’t likely continue past free trial period.
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Won’t play anything
I have done all I could think to do to get this app to work. It will play the Sundance logo and then not play it will remain at 00:00 and it’s not paused. I’ve removed it completely from my phone, restarted it and reinstalled it on my phone and still the same this needs to be fixed.
AngryDance Now
While some of their content is good, the sound is only 2 channel, making the experience difficult to get through. It requires you to turn the volume up and down because someone couldn’t be bothered to mix 5.1 surround sound like a civilized person in this day and edge. The worst thing, however, is the utter lack of navigation, resuming playback from your current position and being forced to start an episode over if you want to resume it. Neither does it track your current episode watched with Apple TV or allow you to resume playback across the cloud or even track what you are watching. Serious glitches here with Wisting navigation. This app was released like it was a gen 1 beta system for testing, but not production. It’s difficult to pay for something that makes you work so hard to enjoy watching it. Ultimately, it seems more appropriate is should be called AngryDance Now until they figure out how to get resume controls working properly and correct the 2 channel sound issues that tend to drown out the dialogue. 5.1 sound is reference audio now and should be standard. They went to all the trouble to make a great soundtrack for Black Snow, but didn’t release it in 5.1, so the base laden soundtrack just buries the audio. It just goes to show that while you can buy content and make it available, ensuring that streaming it at least meets the current standard all the other streaming providers have reached with playback, cloud, and sound is something altogether different and utterly neglected here.
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Impossible to cancel
Signed up for Sundance to watch discovery of witches with my gf and wanted to cancel once we finished but they make it impossible to cancel. Can’t sign into the website even tho I know the password and when I try to reset my password by sending a reset link to my email I never get it. I had to contact support for them to manually reset my password which still doesn’t work when I try to sign in. It’s been over a year that I’ve been charged for this dumb subscription that I will now have to call my credit card company to get them to somehow stop the payments.
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Beware they unsuspectingly charge you
I have a credit card that I don’t use. Suddenly, I have a bill from there for Sundance for $59.99 plus a late fee because I don’t use this card and was unaware of a charge. I contact Sundance and and I am given the run around and find out I have been charged for 2 years!!! Be careful and don’t bother with this scam of a company.
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Update
I subscribed to this through Roku and the app doesn’t work very well. When I tried to add shows to my watch list I kept receiving error messages. I couldn’t find an alphabetical search and the rewind button is a joke. I have a subscription to AMC+ and didn’t realize that several of the titles overlap, so I wasted my money on this. Regardless, the Sundance Now standalone app on Roku needs to be fixed.
I wanted to add that the problems are definitely with the Roku app, not Sundance Now. I just replaced my device with an Apple TV 4K and the app works great. I was able to add shows to my list with no problems.
I wanted to add that the problems are definitely with the Roku app, not Sundance Now. I just replaced my device with an Apple TV 4K and the app works great. I was able to add shows to my list with no problems.
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Old user!
If you love true crime, you would like this app! 👌 I have used it many years now. Still updating good shows! ♥️
Can’t compare to other apps
When Netflix, Amazon & other apps remember what episode you’re on let alone what series you’re watching, Sundance doesn’t offer either; then, it also doesn’t restart where episode is paused and turned off-starts completely over making a person fast forward though entire episode; also Durant let you skip past recaps and intro. When there a more than half a dozen episodes these are convenient and I believe important tools.
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Can’t stop them from taking my money!
My subscription is over and cancelled. And sun dance is still taking 6.99 out of my bank account!! 🤬 I cannot appeal anything on my profile here to request a refund because the App Store doesn’t recognize it as active. So there’s literally nothing I can do unless I go to my bank and do stop payment and that costs $ too! So now I’m still out 6.99 plus the 20$ it’s gunna cost me to stop the thieves from taking my money!!!!!
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For update installed in August ‘22
Video (previously no consistent issues) now lags and skips and lacks audio… constant playback issues. (Just the app on installed device — I don’t have a tv to cast to) Why am I paying for this?
App doesn’t work on TV; iPhone or iPad
What is going on with this app? You can’t cast to tv. It takes hours to open then it’s slow. Won’t cast. Can’t cast from phone to tv. Can’t cast from iPad to tv. Please update. ALSO, add skip intro to Discovery of Witches. Add automatically for it to go to next episode.
I DO NOT WANT TO RENEW MY MEMBERSHIP UNTIL THIS IS FIXED.
I DO NOT WANT TO RENEW MY MEMBERSHIP UNTIL THIS IS FIXED.
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Sundance not working with apple A/V adapter
Plays sound but no video. Works just fine with other apps. (So yes my connections are all in good order) if it’s not fixed by my trial end I suppose I can move past Sundance
Faulty audio and stalled video
This is absolute crap. I tried on several networks and devices to ensure it wasn’t my device or my internet. For $60/year, you’d think they would have no playback issues. Couldn’t even get five minutes of normal video and audio. Two thumbs down.
