Worst Airline Company Ever
Musteri hizmetlerinden, havalimani gorevlilerine, internet sitelerinden tutun A’dan Z’ye en dandik havayolu. Bir isin nasil yapilmamasi gerektiginin canli ornegisiniz. 20 yildir yurtdisinda (USA) yasiyorum ne zaman bu havayolunu tercih etsem ISTISNASIZ HEP PROBLEM yasiyorum. Yil olmus 2025 halen online Check-In yaparken hatalar bilmem neler. Diger havayollarinda saniyeler suren islem icin burada saatlerimizi harcayip, musteri hizmetleriyle konusup durduk yere gerilip gunun sonunda hicbirsey elde edemeden basladigimiz noktaya geri donuyoruz. Internet siteniz calismiyor( guya guncelleme var yerseniz tabi), mobile app desen zaten çöp, yaz icin tum online check-in kanallari ucretsiz deyip musteri hizmetlerinden €5 talep edende siz. Bu yaptiginiz dolandiricilik, şark kurnazligi, her yil ayni hikaye. Bu ucusum kesinlikle ve kesinlikle bu boktan havayoluyla son yolculugum. Rezilligin vucut bulmus halisiniz.
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SCAMMER ALERT!!
SCAMMER ALERT!!
Terrible app
This app is very very bad. We tried MANY times to check in. It did not work. We phoned and were told that if they checked us in over the phone there is a charge. It’s not our problem if the app doesn’t work. We are never booking with this company again
Avoid this airline like a plaque
We arrived at the airport 3 hours before the departure time in hoping for a smooth check-in. However, while checking in at the desk, we were told to make an online check-in or we would be charged 20 euros each.
We didn’t realize we needed to do so as our booking app didn’t say we needed to. Apparently, the airline system isn’t synchronized with our booking app too. We were trying to check in online but there was an error, then we were told to download their app to do the online check-in. We managed to check in after 30 mins but didn’t get the seat next to each other even though the app said otherwise.
What even worse was we had to pay 40 euros for extra weight for our cabin bag as they limit only 4 kg and one of our bag was 7kg. Our booking app say 7kg but the airline counter says 4kg! Again, there might have been some sort of misinformation between them.
We decided to pay because we took too long time in a queue already. We tried to ask if we can have seats next to each other but since the airplane was fully booked already, we couldn’t do it and were told to swap the seat with someone else on the plane if we were lucky!
All and all, we had rushed to the gate in time but the airplane was delayed for almost one hour and not sure how long it would take.
This is unacceptable!
We didn’t realize we needed to do so as our booking app didn’t say we needed to. Apparently, the airline system isn’t synchronized with our booking app too. We were trying to check in online but there was an error, then we were told to download their app to do the online check-in. We managed to check in after 30 mins but didn’t get the seat next to each other even though the app said otherwise.
What even worse was we had to pay 40 euros for extra weight for our cabin bag as they limit only 4 kg and one of our bag was 7kg. Our booking app say 7kg but the airline counter says 4kg! Again, there might have been some sort of misinformation between them.
We decided to pay because we took too long time in a queue already. We tried to ask if we can have seats next to each other but since the airplane was fully booked already, we couldn’t do it and were told to swap the seat with someone else on the plane if we were lucky!
All and all, we had rushed to the gate in time but the airplane was delayed for almost one hour and not sure how long it would take.
This is unacceptable!
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Unable to find booking
Regardless what I do, my booking doesn’t seem to exist on the App but does on the website. Puzzling. Sort that situation out especially if booked with an agency & not direct.
