Not able to login
Please fix the login page. Can’t press sign in button!
Cannot login
As with other reviewers, I can no longer log into the app after entering username and password. The login button is greyed out.
Good Hardware, Terrible Software
This app is used to configure the Sunsynk Inverter. It uses different terms from settings in the web interface, which is almost as bad. This is one of the worst user interface designs I have ever had the misfortune to use. If you change the setting on one page it changes settings on other pages that you can’t see. Simply scheduling charge and discharge sessions requires a long, involved, and arcane process which may or may not work. Fortunately there is an independent app which is much better,
Come on Sunsynk, you launch a new product every week, but you can’t deliver a decent app?
Come on Sunsynk, you launch a new product every week, but you can’t deliver a decent app?
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Latest update….
Since the last update I am unable to even access the app. Enter my email and password but the sign in icon is unselectable. It is still the old app but every time there are updates there is some issue… this one being the worst. I cannot access the app at all!!!!!!! So irritating now.
Can’t log in
Can’t login to app. Sign in button doesn’t work. Please fix
Language issue since version 1.17.14
App starts only in Chinese language, at least on iPhone
Can’t even login anymore
After entering your password and email the sign in button is still greyed out so you can’t login
Wrong Language
Since the app has been updated only Chinese language will be displayed.
I need to go to settings to set my preferred language this is every time I’m using the app
Please fix this ASAP
I need to go to settings to set my preferred language this is every time I’m using the app
Please fix this ASAP
البرنامج بحاجه الى الغه العربيه
ارجو اضافه الغه العربيه
Fault
Not showing full data for April in year view and dates in month view do not align properly
Can’t see the graph
Absolutely terrible do not recommend
App stopped working
The app worked well until a few days ago when I discovered I had been logged out of my account on both my iPhone and iPad. Now, when I try to login it accepts my username and password but after requesting the security code and entering it, the app screen reverts back to the default login requesting my username and password again. Retried on both devices numerous times without success. Website login works fine, so nothing wrong with my account. Tried deleting and reinstalling the app but still doesn’t allow me to log back in. Tried the Helpdesk but they were unable to help. Both iPhone and iPad are updated to latest Apple software version. Help!!!
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For technicians, not and users
Absolutely hopeless for the end user. The thing that I use most is changing the charging periods and this is deeply buried in the app taking about five key strokes to get to it and then it’s presented in format taking up a huge unnecessary amount of space. They should outsource their app or create a completely separate simple app aimed at people who don’t have a degree in electrical engineering
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Good hardware poor app
Love the inverter , works pretty well, just needs extra cooling. The app is bad when it comes to accessibility, fonts are very small and the most annoying is the sync. with the current data. You need to refresh the app few times to get actual readings. For the company like sunsynk they should do some improvements. For example I have Ecoflow system added to this and readings are constant live.
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Needs more work
Hello,
I have two suggestions for your Sunsynk App development.
1) The off-peak and reduced rate for selective periods is becoming more sophisticated. I would like to select my Grid charging schedule over weekly periods by day. For example, Monday to Sunday 00:30 to 05:00 and also on a Sunday 11:00 to 16:00.
2) I would like to discharge my battery at 21:00 to 40% every day. Currently, I am doing this manually.
Best regards,
UK Customer
I have two suggestions for your Sunsynk App development.
1) The off-peak and reduced rate for selective periods is becoming more sophisticated. I would like to select my Grid charging schedule over weekly periods by day. For example, Monday to Sunday 00:30 to 05:00 and also on a Sunday 11:00 to 16:00.
2) I would like to discharge my battery at 21:00 to 40% every day. Currently, I am doing this manually.
Best regards,
UK Customer
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More like sunsynk not-connect
If I could give a negative star I would. This app is faulty more than it’s working. It’s either off or giving false values. You would think it would be a high priority app since the solar industry is a big and expensive business. It keeps saying bug fix but in reality it creates bugs. Like displaying more power in you battery than there actually is. Thats how you break Lithium batteries. Next moment it displayed the battery is almost empty when they are clearly full and start using electricity instead of my batteries. So I”m losing money too. Keep it up. I see a lawsuit coming on.
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Ups usage
The latest release report watt usage between ups, solar and battery charge completely out of sync!
Almost useless
So many outages and very bad support with empty promises. As an example, app gives totally incorrect grid readings. Then you are promised a solution within 48 hrs and… nothing.
App is down many times!
App is down many times!
Needs a simple customer interface
Whilst it seems to work, it is the least user friendly app I’ve ever used. I know that there needs to be a lot of different settings available but it needs to have a really simple user friendly end user interface in front of the complexities. I want it to make it easy to manage my setup - when I want it to charge / discharge the battery, export to the grid or not. Has been designed by people who are not considering the end users needs.
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Just Start Over
Best would be just to start from scratch with a whole new app. First get the basics right and do that well, then add the bells and whistles. Catch some ideas from SOLARMAN Smart app if you have to. Here’s to hoping Sunsynk actually listens to their unhappy customers!
