Love the update
Love how the team has manage to put in the “get the look” option of what of the other products is model is wearing. Sometimes you’d be looking at a top and end up liking the whole outfit but finding the stuff would be difficult. And that has made 100 times easier. Love it…👌🏾👌🏾👌🏾
Unsafe app
This is an alert to everyone who’s trusting that their funds in their wallet account is safe. Believe me when I say funds went out into my account and a gift voucher was bought using my account details. When I see notifications saying I have purchased a gift card worth R1500 from my wallet. I call the agents and no answer. I send emails and no luck. Eventually, I reach out to them again via call. Explaining that I saw email notifications from them saying I purchased a gift card. Whereas it was not me. They escalated the issue and took more than 72 hours to even get back to me. To proof the bad customer service they send me a customer survey to rate their service without even getting back to me as to what occurred with my complaint. I immediately contacted them to say how can a ticket be closed without resolving the issue. Long story short, I lost my money worth R1500 and Superbalist could even trace to which account was the gift card that was purchased using my wallet money used by which account. So in a their words “Sorry Sir, unfortunately we cannot help you” an entire R1500 gone from their platform. I am so disappointed and gutted. You’ve lost a customer indeed.
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So glad they have next day delivery
So glad they have next day delivery. Before it would take a couple of days if not longer than a week and that always made be go into the store to buy what I wanted as I did not want to wait so long for delivery. But with the next day delivery I find it so convenient to purchase online especially when you have a last minute event and need to get something but don’t have the time to go to a mall and go to different stores.
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So buggy
This app is so buggy, it’s embarrassing. Like why when you type in a form, is there no auto-correct? I just had a terrible time filling out forms and trying to return a product, and got rejected by a bot when the product clearly falls within the categories of item which can be returned. It’s surprising how much worse this app is than Takealot considering it’s the same company. And don’t even get me started on the product filters, they are useless. I tried buying some chinos the other day and when I filtered by men’s/chinos there were only 3 results and some displayed products weren’t even the right category.
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Delivery
The financial department people are so incompetent how do you flag someone’s order and mark it as fraud without contacting the client first, now I have to be inconvenienced and wait for 3 working days for me to get a refund and when I want to order I’ll find that there are no sizes of the items that I bought. I mean your competitors would never you guys act like you don’t have competitors. I mean if they detected that t as fraud why did they still allow my money to go out of my account how stupid is that
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Bad customer service and a horrible delivery system.
I have been sending frequent emails to change my address but no one has responded .I cannot even cancel the order since there’s no option to.Its absolutely horrid.The new update is an absolute pain to deal with.Never ordering from here again.
Poor quality product and no follow up communication on refund request
refund request
I purchased a pair of shoes from Superbalist on 28 October, and received them on 31 October. Unfortunately, I was very disappointed with the quality of the product, so I immediately logged a refund request.
Superbalist’s policy states that once a refund is approved, the item will be collected, this was supposed to happen on Monday. However, I did not receive any communication or collection as promised. I logged another return request later on Monday, but as of Thursday, I still have not received any update or feedback.
I would really appreciate it if Superbalist could urgently assist with processing the return and refund, as well as improve their communication regarding the status of returns.
I purchased a pair of shoes from Superbalist on 28 October, and received them on 31 October. Unfortunately, I was very disappointed with the quality of the product, so I immediately logged a refund request.
Superbalist’s policy states that once a refund is approved, the item will be collected, this was supposed to happen on Monday. However, I did not receive any communication or collection as promised. I logged another return request later on Monday, but as of Thursday, I still have not received any update or feedback.
I would really appreciate it if Superbalist could urgently assist with processing the return and refund, as well as improve their communication regarding the status of returns.
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Plus Size Department is abysmal!
I love Superbalist but you are failing your Plus Size customers. There are no clothes to buy!! This has been happening for a while. What is happening in that department and whoever is your fashion buyer in the plus size department needs to be fired. You are neglecting us and personally will look for an alternative like Bash and will never look back. Do something and quick! I gave you 3 stars because of other good stuff I’m getting like shoes and other accessories. You would’ve gotten 1.
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Not user friendly anymore
I used to select item from facebook and it will take me straight straight to the item on the app, now it doesn’t anymore, i have to search again for that particular item on the app which is annoying, please fix this
Customer Service Lacking
Because of the automated nature of this beast company, if you ever need help/assistamce, expect to get a reply saying sorry we can't do anything for you. Souless but I guess that is the future.
Superbalist, one of the best online app to shop on
This is really one of the best online shopping platforms…the fact that they do online exchanges is a game changer where’s others such as bash and cotton on don’t do that, and the process is so smooth…sure bash is faster to deliver but superbalist does online exchanges which is the best .10/10 from me plus the R400 rand off your first purchase is too good. The only boring thing is a lot of influencers on TikTok have these 20% discount codes but it doesn’t work on hnm like superbalist please bring a coupon that also works on hnm please.
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User Navigation - restricted categories
When selecting “men” on the navigation bar it takes you to the “men” tab. Then I click “sport” because I’m looking for a workout top. But now there’s no subcategories menu selection. You get 5 options - versatile jackets, everyday backpacks, sleek eyewear, easy trainers and on the move. So I’ve hit a dead end. Do I now have to go instead to search bar and type up active ts? I think you need a top menu. Bash does it well in that regard. It’s easy to follow the user journey. Just to note this is only if you start by clicking the “sport” image option on the men landing page. Not if you are on the men’s page and click the search bar
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Mrs
Excellent service
Don’t shop here
The app works fine, but the service is unacceptable. They don’t deliver your orders, don’t provide any updates, and completely ignore customer service emails.
What’s the point of having an app if you can’t fulfill orders? Don’t waste your time or money—just don’t buy anything. They simply don’t deliver.
What’s the point of having an app if you can’t fulfill orders? Don’t waste your time or money—just don’t buy anything. They simply don’t deliver.
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Bad service
Superbalist has taken a turn for the worse. My order was sent to the wrong store, ( which I mean okay, mistakes happen) and I was suppose to receive my order Monday. Okay cool, new estimated date is now Wednesday, Wednesday comes I get a email telling me to get my items ready for the return (keeping in mind I haven’t received it yet so the heck would I return it🙈). I ask the agent if he can contact the store and get some details today as to when I’m going to receive it or if I should request a refund and find alternative clothes for the special day. “I’m sorry, but I can only email them and wait for 24 hours”. Also I asked for a reference number for the call so I could follow up, they don’t use reference numbers. I asked for the agents full name as an alternative he said they can’t provide it for safety reasons. So I just need to call again and repeat my whole story 🙈.
My friend ordered clothes last week for her niece and received adult shoes. Still hasn’t received her refund.
Safe to say I’ll think a million times before ordering from Superbalist again.
My friend ordered clothes last week for her niece and received adult shoes. Still hasn’t received her refund.
Safe to say I’ll think a million times before ordering from Superbalist again.
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Missing items
I love Superbalist and have been using it reliably for years now but my most recent order excluded a pair of shoes that were paid for as well as an extra item that I did not order and definitely would never have ordered it. I hate that I’m having to come here with my issue but I’ve been trying customer service for days now and have had zero response. I’m at a point of desperate and trying very hard not get frustrated because I am a huge supporter of the company but am losing patience.
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Poor Service
I was shopping for a specific item and selected the sizes I needed. When I proceeded to check out it kept giving me errors, until I was informed “reserved” items are only kept for 30mins at which point everything in my cart disappeared. When I returned to look for the item it was gone. In less than a minute!
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Always awaiting money
Not good app
Constant Delayed Orders
Now one but at least 5 of my orders have been delayed by Superbalist, either for going to the wrong courier facility or just not delivering when THEY schedule. It’s absolutely ridiculous, to make it worse majority of the time I order a week before trips and then the day it’s meant to be delivered they tell me it’s delayed. This not only ruins my start to my trips as I don’t have my desired product but is a huge inconvenience as I’m not home to collect it. EVEN WORSE is that when I try seek assistance and a possibly solution, such as maybe try deliver over a weekend (but no you have to pay extra for that) they just say sorry and then further delay my order. I ordered just a simple jacket for my hiking trip A WEEK AGO and still have not received it and literally no communication or help from them. Appalling delivery service and appalling customer service.
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Bad service, unethical policy uodate communication
They’ve suddenly changed their returns fee to R30 and expect customers to be fine with that because in the smallest text on their email they said their policy has changed. This is the unethical practice I’ve come to expect from Superbalist. What’s worst is that Management just doesn’t see the problem with that. Then, don’t try to work with their customer short team. They’ve becomes unempathetic and unprofessional. I’ve had someone say regarding my query “this is ridiculous” and snarky sarcastic comments, like “oh, wow”. Then, don’t try find an item that was returned but still shows as returnable. You will never see your money again. Superbalist is becoming the most disappointing e-commerce business and I’ve been loyal to them for years, so I really notice the steep decline.
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