Tedious login
Hard to withdraw
Awful
Book is good not great. Withdrawing money is a pain
Response from developer
Thanks for the feedback. We are always working on improving our app - especially our withdrawal options. Please contact us at support@superbook.com if you have any questions or need assistance.
Great App! EASY TO USE!
Response from developer
We are so glad to hear you are enjoying our platform! If you ever need any assistance, please reach out to us at support@superbook.com!
Easy to deposit, difficult to withdraw
Response from developer
We apologize you aren't enjoying our platform. We are working on adding other withdrawal options to improve our application. Please reach out to us at support@superbook.com if you need any assistance in making a withdrawal.
Can’t withdraw
Response from developer
We apologize you are having trouble withdrawing. We would be happy to assist you if you contact support@superbook.com. Additionally, Play+ is a third-party service that has their own Terms and Conditions for their product. Please review those Terms and Conditions to understand any fees they may charge.
Horrible sportsbook
Response from developer
I apologize you are having trouble verifying your account - but you don't need the personal information of our Customer Support Agents to do so. We have protocols in place to keep your account safe. If you are not willing to comply with those protocols, our hands are tied to assist you. Please contact support@superbook.com if you would like further assistance. Please feel free to ask to be escalated to a supervisor or manager.
Dont play here
Read the fine print
Difficult to get you winning.
Response from developer
I apologize that you may have had some funding issues but depositing with a debit/credit card does not go through Global Payments and funds are deposited into your account immediately. If you are concerned about withdrawals, you can use VIP Preferred or Play+. Global Payments does assist customers having issues with the VIP Preferred product. Withdrawals do not take two weeks. If you have any questions about how to fund or withdraw from your account, we would be happy to assist you. Please contact us at support@superbook.com.
Scam
Response from developer
We apologize you are having withdrawal issues. Please contact customer support at support@superbook.com and we can assist you in your withdrawal.
Marcus
Response from developer
We are glad to hear that you love our app. If you ever have questions about games that you do not see posted - we would be happy to assist you with that. Please contact us at support@superbook.com!
Is it worth it?
They give you many ways to deposit money onto the app, but only TWO (?!) to withdraw?? Don’t even get me started on how Play+ is basically a scam (a third party middle man for funds-why would anyone use that?) and ACH is the other, which takes multiple business days to receive your money. I mean come on. If I can deposit through PayPal, why can’t I withdraw there too? Just makes the entire operation seem bush league, and pushes you to keep your funds on there-which most people will act irrationally with and end up losing.
Come on Superbook. If you want to hang with the bigger books online presence then you simply must add other withdraw qualities. And add a promo worth taking every once in a while, I’m sure it won’t kill you to do so.
Response from developer
We apologize that our withdrawal options are not up to your standards. We are working on adding more options in the future. We will also be adding new and exciting promotions as well. We hope you will continue to play with us as we grow. Please contact us at support@superbook.com if you have any questions.
Love SuperBook Sports!
Response from developer
We are so happy to hear that you are enjoying our app! If you ever need assistance, please contact us at support@superbook.com.
Low Limits and Long Approval Time
This book has decent odds but they definitely aren’t ready for the spotlight. Very low limits.
Honorable and respectable
Response from developer
We are so happy to hear that! Our customers are very important to us and we appreciate your feedback. Please do not hesitate to reach out to us at support@superbook.com if you ever have any questions!
Promos are terrible
Response from developer
We apologize you do not appreciate the promotions we have for Tennessee currently. However, our Terms & Conditions are very clearly outlined and there is no "fine print". You can see the them on your mobile app or on our website at: https://tn.superbook.com/info/promotions Additionally, if you have any questions about the terms you can always contact our support team at support@superbook.com.
Very Nice!
No Promos/Odds Always Locked
Response from developer
I apologize you are not enjoying our platform in Tennessee. Please keep in mind, we are in our soft launch period as we ensure we are providing the best player journey possible. At this time, we are not offering any first-time deposit offers. You will not be eligible for a first-time deposit promotion in the future if you decide to deposit now, but as we head into our Grand Opening, we will continue to offer more limited time odds boosts and other bonuses. Please make sure to follow us on social or check back on the app to stay in the know on all of our upcoming offers.
