Terrible app!
It does not do what it should and I can’t count how times I have not been able to get the key for a client due to the error message.
Unacceptable!
Unacceptable!
Poor billing and app
Wish my MLS used something different. Support is terrible and billing practices are deceptive.
Doesn’t work
Can’t show a house when you can’t get in cause Bluetooth isn’t avail.
Good idea horrible implementation
During an open house I get like 5 “are you done yet” notifications and emails, it’s a bit much. You can tell this wasn’t designed by people who have been a realtor. there needs to be a feature to tell the system you’re doing an open house.
iOS 27
Anyone know if the app is compatible with the new iOS 27? I’m afraid to upgrade and have it stop working.
Terrible app, terrible support
I’ve been stuck at several homes and not been able to access the Supra app for many different reasons. Instead of having helpful troubleshooting options, you have to call and sit on hold for an hour to actually get help.
Don’t count on fairness
I’ve been in the process of putting my license on ice, and Supra charged me and won’t give a refund despite the fact that I won’t be using their service at all for the pay period. That’s money they get to pocket just because they feel entitled to it. Boy do they love to pocket money.
Useless
I genuinely hope another company puts this app to the ground. The app always is bugging and It sometimes does and sometimes doesnt work. Someone please put this company to the grave
Annoying Notifications
Stop sending pop up notifications every 20 minutes to turn on Bluetooth. It doesn’t take a rocket scientist to turn their Bluetooth on when using their supra key.
Good luck getting support
There is available support when app malfunctions.
Don’t use
Terrible platform I don’t recommend.
It’s like the teamsters
They beat you out of your $15 a month and then when you’re late it’s $25 fee. Honeywell is like the mafia who holds the keys. Associations need to stop using this company. Half the time it doesn’t work. Yesterday it was down all day and I lost a sale and was changed for a trip charge for a home inspector who couldn’t get in. Hope you file bankruptcy.
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Bad service
Bad service support! Very disappointing
Worst App in Existence
Literal waste of a human product.
Not happy
There has to be a better way to notify agents about a system-wide issue. Perhaps a mass text message. It sucks to get to a property and not be able to access the key box.
Awful zero customer support
I can’t believe my Realestate association is associating with this platform. Won’t function half the time, not intuitive and the worst is there is absolutely horrible customer service. Good luck getting a hold of someone meanwhile your clients think it’s you!
Junk
I gave up on Supra after having too many issues with buyer’s agents. Now I ask for a onetime code, and get an error every single time I use it. Then I need to delete and reinstall the app, so it opens the box. Every single time.
Put a darn keypad on the box, and it may become almost as good as Sentri.
Put a darn keypad on the box, and it may become almost as good as Sentri.
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Do not depend on this app please, better physical keysbox
Try to depend on physical key box.
FIX THE TOKEN PENDING
IF SOMEONE GOES TO PAY AND THEY DON’T HAVE MONEY IN THE ACCOUNT, THE APP SHOULDN’T BE STUCK IN PENDING ALL DAY!!! I HAVE THINGS TO DO! TOKEN PENDING TOKEN PENDING… FIX IT!!!
No log out button
Who creates an app with no way to log out if there’s an issue???Deleting the app and reloading doesn’t fix the problem. Bring back the old key openers if you all don’t have better IT to properly fix the app. Wasting money quarterly on an app that is severely flawed.
