Good luck getting support
There is available support when app malfunctions.
Don’t use
Terrible platform I don’t recommend.
It’s like the teamsters
They beat you out of your $15 a month and then when you’re late it’s $25 fee. Honeywell is like the mafia who holds the keys. Associations need to stop using this company. Half the time it doesn’t work. Yesterday it was down all day and I lost a sale and was changed for a trip charge for a home inspector who couldn’t get in. Hope you file bankruptcy.
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Bad service
Bad service support! Very disappointing
Worst App in Existence
Literal waste of a human product.
Not happy
There has to be a better way to notify agents about a system-wide issue. Perhaps a mass text message. It sucks to get to a property and not be able to access the key box.
Awful zero customer support
I can’t believe my Realestate association is associating with this platform. Won’t function half the time, not intuitive and the worst is there is absolutely horrible customer service. Good luck getting a hold of someone meanwhile your clients think it’s you!
Junk
I gave up on Supra after having too many issues with buyer’s agents. Now I ask for a onetime code, and get an error every single time I use it. Then I need to delete and reinstall the app, so it opens the box. Every single time.
Put a darn keypad on the box, and it may become almost as good as Sentri.
Put a darn keypad on the box, and it may become almost as good as Sentri.
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Do not depend on this app please, better physical keysbox
Try to depend on physical key box.
FIX THE TOKEN PENDING
IF SOMEONE GOES TO PAY AND THEY DON’T HAVE MONEY IN THE ACCOUNT, THE APP SHOULDN’T BE STUCK IN PENDING ALL DAY!!! I HAVE THINGS TO DO! TOKEN PENDING TOKEN PENDING… FIX IT!!!
No log out button
Who creates an app with no way to log out if there’s an issue???Deleting the app and reloading doesn’t fix the problem. Bring back the old key openers if you all don’t have better IT to properly fix the app. Wasting money quarterly on an app that is severely flawed.
Predatory company
They will continue to bill you once you cancel your account and it’s almost impossible to get ahold of them to remove your credit card from your account
Worst app on my phone
This app is terrible. It keeps getting me stuck in front of listings with my clients while it takes 10 minutes !! to update itself. Why not update while the app is not being used like any other app? Also, it sends notifications of showings at my listing 2 to 3 days after the showings occurred! This app is truly pathetic.
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Horrible
Update required every time and it never updates - a joke
Great Tool for Agents
I like Supra eKey
Always crashes
I’m not sure what’s going on with this app. this fails to work every time I need it to. In remote areas we need to be able to have access. Realtors need things that make our lives easier. This app fails with simple tasks, I can’t even receive a one day code.
Update
How is it that even if I have turned off my phone 2x, uninstalled the app, that it won’t give me the option to update? It’s also incredibly difficult to get in touch with someone to have them assist. There needs to be a better way to troubleshoot, especially when we’re trying to update the key and it doesn’t even give an option and just freezes.
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Boo hiss
Only works half the time
Charged for a Broken App – No Accountability or Refund
For four months, my Supra eKey app showed a bright red alert saying:
“Payment Required – Tap to pay.”
Assuming I hadn’t been charged, I delayed calling customer service — only to later find I was being billed monthly the entire time, even though I couldn’t access the service.
When I finally reached support, they admitted my account was affected by a known glitch on their end. The app was incorrectly showing “payment due” even though I was current on billing, and my account was actually active the whole time.
Despite admitting this was their error, Supra refused to offer a refund or even a credit for the four months of unusable service. I was told the case was closed and “no further correspondence will be provided.”
I rely on this service for work as a REALTOR®, and I expect a basic level of accountability from any business I pay monthly for. Supra failed to deliver a working product, charged me anyway, and refused to make it right.
If you’re a real estate professional considering this service, be warned:
• Their support is unresponsive.
• Their app misrepresents billing status.
• They take no responsibility for internal failures.
Extremely disappointing from a company that provides essential tools to working agents.
“Payment Required – Tap to pay.”
Assuming I hadn’t been charged, I delayed calling customer service — only to later find I was being billed monthly the entire time, even though I couldn’t access the service.
When I finally reached support, they admitted my account was affected by a known glitch on their end. The app was incorrectly showing “payment due” even though I was current on billing, and my account was actually active the whole time.
Despite admitting this was their error, Supra refused to offer a refund or even a credit for the four months of unusable service. I was told the case was closed and “no further correspondence will be provided.”
I rely on this service for work as a REALTOR®, and I expect a basic level of accountability from any business I pay monthly for. Supra failed to deliver a working product, charged me anyway, and refused to make it right.
If you’re a real estate professional considering this service, be warned:
• Their support is unresponsive.
• Their app misrepresents billing status.
• They take no responsibility for internal failures.
Extremely disappointing from a company that provides essential tools to working agents.
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Does not work
This app never works. I have five super lock boxes and I can never get the key to come out of the lockbox or remove it from a listing. Horrible app and terrible technology.
