FaceID doesn’t work
I’ve been using SurePayroll for years but the FaceID option has never worked, without entering the password.
Awesome
On vacation but still can access everything . Highly recommend
SurePayroll is Great
They offer ease of use for payroll & Great Customer Service
Bad Software
Really bad software. They charge extra fees for every little change, even things that should be simple or standard. The system feels like it’s designed to nickel-and-dime customers rather than actually help them.
Unprofessional staff. The support team is rude, unhelpful, and often dismissive. Instead of solving problems, they make excuses and show a bad attitude, leaving customers frustrated.
Overall experience. The combination of poor service, constant hidden charges, and staff with no sense of responsibility makes this a company to avoid. There are many better alternatives out there—don’t waste your time or money here.
Unprofessional staff. The support team is rude, unhelpful, and often dismissive. Instead of solving problems, they make excuses and show a bad attitude, leaving customers frustrated.
Overall experience. The combination of poor service, constant hidden charges, and staff with no sense of responsibility makes this a company to avoid. There are many better alternatives out there—don’t waste your time or money here.
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good job
easy to do payroll
When it works, it’s awesome
For a very long time like I wanna say over a year now, the app will not allow you to login at all so I have to go into Safari to actually do the payroll. But when it works, it’s amazing but it hasn’t worked in a long time.
Payroll services
Zero star not recommended to anybody
They approved my account and after I logged in they said you can’t run payroll at this time you are not good candidate
Very disappointed
They approved my account and after I logged in they said you can’t run payroll at this time you are not good candidate
Very disappointed
Sign in an authentication
Why is it so difficult to log into this app? Even with Face ID I have to enter my password every time and sometimes it just doesn’t work for no reason and I have to reset it. It bounces you back and forth between login views. Is it a webview something isn’t smooth. It’s incredibly frustrating. Also you have to go to desktop to get any detailed reporting.
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Terrible technical issues
Used to be a great service. Not anymore
Excellent
Great service and simple to use app
Pain to Login
Face ID doesn’t really work. Not as fully functional as the website. This is 2024 and Paychex is a big company that should be able to afford to invest in decent and functional mobile.
It’s good tools
I think it is a good tool for paying employees' payroll.
Not reliable
The app does not always work. Will not login and frequent error messages. Also requires you to enter your password and Face ID. Not easy to login to this app. Please fix!
Need to fix the PTO
While I was able to process payroll remotely, which is a great convenience, I was not able to properly include PTO taken by the employees. From a computer, PTO taken shows the dollar value of time off taken while keeping the number of PTO hours as part of the total hours worked. On the mobile phone, PTO taken is added on top of the total hours thereby increasing the payout. It’s an error that needs to be fixed.
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Not great.
I have tried to use the app for years and always leaves a lot to be desired. It doesn’t seem to calculate changes in pay like reduced hours for salary, vacation pay etc. be very careful with vacation time. If you don’t reduce the hours of vacation from the hours worked, it will pay for both. It’s doesn’t do that online. Double and triple check it’s calculations on the app before approving.
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Great User Experience
Payroll run in quick 3 steps. Less than 10 second and you are done!! Awsome user experience!!
Fast, Easy, Efficient!!!
Very simple and intuitive. Fast and secure. Love it!! Payroll done in seconds
HORRIBLE APP!!
This app is the worst! ALWAYS makes me sign in several times, before I am able to access! Very slow! Terrible!
Pjs tavern
Overall not a very cost effective solution for payroll.
First time
I’ve always entered the payroll on my laptop but it kept timing out. I read that someone used the mobile app so I downloaded it and used the cell network to complete my payroll. Thanks SurePayroll for making it so easy!!!
